Valvoline Instant Oil Change

I took my car in for an oil change before embarking on a cross-​country move from O’Fallon to Albuquerque. Once I reached ABQ, I began having car trouble. The check engine light kept coming on for the cam sensor. Two cam sensor changes and several trips to the mechanic later, my mechanic discovered metal shavings in my oil, which was also pitch black even though I’m not due for another oil change for 2,000 miles. The mechanic thinks this Valvoline location used regular oil instead of synthetic, which damaged parts in the engine. I don’t speak car so can’t articulate or spell the parts he’s replacing, but I do know it’s going to cost me $ 496 in repairs after I already spent over $ 200 on the cam sensor. I’ve communicated with management at this location and based on her skepticism regarding their role am not optimistic that they are going to take responsibility or reimburse me for any expense. I will never go to Valvoline ever again.

This was my second visit. I got right in and right out. The customer service was excellent, the prices were average, and they even gave a 15% military discount! I’ll definitely go back!

Late hours is a plus.
This is a fleet vehicle. I would NEVER pay cash prices at this place. It looks like 100 bucks for oil change and tire rotation. Have these folks not heard about the bad economy? Also many Jiffy Lubes vacuum the inside of the car as a courtesy.
The waiting area is not much. No tv, no radio, No reading materials. The interior is not exactly clean, not exactly dirty. It was hot in there as well.
The bathroom is clean, since there is no toilet paper!?!
They tried to talk me out of the tire rotation? Supposedly due to the lateness of the hour.
I wonder if they would still charge the fleet supplier?
Also, a small point, but no manager came out to talk to me.