Sierra Mechanical Service

I was referred to this company by AHS. When the technician said he had completed the job, I explained to him that air was barely coming out of the vents. He was more concerned with getting a signature so that he could leave. The temp in my house went from 95 to 88 and never got any cooler. I called the home warranty company back, mind you this was my 5^th call to them and second company that was sent to my house. I was told Sierra would be calling me shortly to get some one back out the same day. Megan called from Sierra and said someone would be out the same day. LIES! When I called to get a time frame, all of a sudden the office phone stated that they were closed. I called the home warranty company and they spoke with Cindy and she says someone will be out the following day. At this point its getting warmer in my house, I had been dealing with this issue and the lies far too long. I called Click heating and cooling, they came out the same day and repaired the issue in less than an hour that none of the companies AHS had sent to my home. Avoid the headaches don’t use this company.

I have a Home Warranty Plan with AHS. The other HVAC Company that AHS uses is NOT allowed on my property because I am fearful to have any further interactions with them based on the behavior of its owner and techs. Thankfully, Sierra was GREAT to deal with. I submitted my Service Request late at night on June 12^th and they called as soon as they received the request from AHS the next morning to set up an appointment. They were able to get someone out to my house that day. The tech arrived on time. The repair was made in less than an hour. This saved me about $ 75 in hotel charges because had they not been out that day, I would not be able to stay in the house that night as it was in the 100s that day.

I’m still working with them, but this has been one of the worst experiences of my life. It’s been two months, and my AC still isn’t working. It probably wouldn’t have been so long if they would have returned one of my two dozen phone calls. The only time they called was to cancel my appointment (twice). I need to put my house on the market, but the AC needs to get fixed first. I’m supposed to move in a few months and I have no recourse other than to keep working with them because of my home warranty service. The service folks are nice, but the customer service in the office leaves a lot to be desired.

They came out on Thursday to look at my in-​floor boiler heating system but didn’t have the parts so they have to order them. They didn’t call me back on Friday about the status and that was what I was scared of. It got down to 34 °F that night, Saturday was worse at 29 °F.
I called them on Friday and got a voice mail. It instructed me to leave a detailed voice mail and let them know if it is an emergency or not. I did tell them that I am very cold. They still haven’t called back on Sunday.
So why would they ask us for a emergency voice mail if they are not going to do anything about it.

If I could give them 0 stars I would.
1. Rescheduled my appt to a Saturday after there was «severe weather» on a Friday afternoon. It was a clear day
2. Showed up an hour late from the 4 hour window, attempted to call the office for an update when they didn’t show but they were closed.
3. Instead of apologizing for not calling to give a heads up they were running late asked for my home warranty deductible upfront. Never received an apology
4. Unresponsive after completing diagnosis. I had to continually follow up for status updates, all while I had no a.c. when I called the office staff and supv would restate we are waiting in technician’s diagnosis, it had been 2 business days and still nothing.
5. Decided to proceed another route and pay out of pocket rather than go through this hell
Stay away if you can.

AWFUL! Waiting 7 days to get air conditioner fixed after they determined issue. They came out on Friday at 5PM… Ordered part on Monday. still waiting for the part 5 days later. They would not call distributor to find out if part had been delivered from Manufacturer?. Said it was lunch time? Let’s wait until 2:00 PM to check. why would you want to do that? Hmmmm maybe because It’s Friday? Maybe because … you can put off coming to my home to fix until next week. And I am not supposed to be upset being without air conditioning for 10 days? I am being treated like I am unreasonable… hung up on … CRA-​CRA! I guarantee you — if she was sitting without airconditioning for 10 days — she probably would want someone to call distributor at lunch time to see if the part was in. and could be picked up and installed before she had to go thru a second weekend without air conditioning.