Blonde Salon & Spa Inc

The blonde salon has been pretty good over the last few years I have visited it. I have had various estheticians and stylists all with varying abilities. I have only gone here for manicures, pedicures, massages, and facials. Some have better abilities then others. Overall, I like it for manis and pedis because they do an amazing pedicure and the prices are really good and they have specials often. Sometimes the paint job is less then desirable, but they have a nice, clean, and relaxing set up so I go back. They do groupons once in a while, so that’s worth going there for. My last Mani/​pedi I had Samantha did, and she was so sweet. I’m 7 months pregnant and started feeling dizzy and faint halfway thru my pedicure. She left painting my toes multiple times to get me a glass of water and found a fan so I could cool off. I felt bad having her do all this, but I felt tons better and she was so sweet about it. She definitely went above and beyond to help me. One thing that I hate. No website. Please get a website, it helps to have a menu and specials to look at when deciding what to get done.

R.I.P. My hair. I used to have pretty hair. Now I have really bad hair cut… Just needed a trim. FML I need extensions put in now.

When I called to make an appointment I was told they were completely booked for three weeks, when I arrived for my appointment I was the only person in the salon. The staff wasn’t overly friendly at first but warmed up. The salon looked clean and sanitary. My nails were unevenly shaped but nothing I couldn’t fix when I got home.

This was one of THE worst customer service experiences I’ve had at a salon. I had a shellac manicure done on ⁶⁄₁₇ by the morning of ⁶⁄₁₉ it was chipping. I called to have them repaired but they could not accommodate be until the next day (fair enough). I then get a call 20 mins later saying they chad to cancel my appointment because the lady scheduled to do my nails had a family emergency and had to go out of town so I had to wait 3 days for the repair. So I showed up for my appointment and asked for them to all be repolished and was told I would have to pay$ 25 as I was coming in only to get a couple of nails fixed. I didn’t think this was too much to ask as: 1. The product did not perform as promised; 2. You couldn’t accommodate me the day of complaint; 3. You rescheduled my repair for 3 days out (I guess only one person in he salon does shellac manicures); 4. I had to walk around all weekend and a work day with chipped nails that in the end still didn’t get fixed. Not one apology from the manager for the inconvenience of having to come back. I just wouldn’t expect this type of customer service from a full service salon. I would think they would take a little more pride in their work but maybe not since the managers nail polish was chipped. It may just be their standard Subpar!

WORST. Shellac MANICURE (S). EVER! Yes, had to have the first re-​done because it looked like a second grader did it; it was all over my cuticles and the nail tech scraped the sides of my nails to get the excess off my skin and messed up the polish on every finger. I went back two days later and got the same tech (sadly). I picked a color that was nearly flesh toned thinking that small mess-​ups wouldn’t be so visible – good thing because second try was bad too. She didn’t cover every nail evenly with the polish & used the bottom of the top coat bottle so that it didn’t smoothly cover my nails; they ended up bumpy and she didn’t cover the polish with the top coat on the sides of some nails so the polish was soft there. I had to tell her to push back the cuticles before polishing the second time so that we didn’t have the same problem (really? isn’t that basic Nails 101?). When I pointed out that the top coat polish was not smooth on my left thumb and suggested that she put additional top coat on there she said she hoped that worked because she didn’t have time to re-​do it (like I had time to sit there and hope she could get it right?). The shellac manicure that was supposed to last two weeks didn’t look good and did NOT even last a week.
I also used a Groupon and experienced difficulty redeeming it; called approximately two (+) weeks before expiration and found it nearly impossible to get an appointment before the exp date. Had to leave work early on a WED to get it in as both Saturdays I requested «were booked.» Surprisingly when I called back with my issue and requested to at least get the bad polish off before an event the next day, they rescheduled my entire appt. When I called after the first bad experience and requested to speak with the manager I was told she was not there. I asked when she would be there so I could call back and was told that «she is in and out» and not there regularly (really? Perhaps that is part of the problem). I was not asked for my number so she could call me back, just rescheduled with the same subpar nail tech. And, by the way, that nail tech was dissing the Groupon customers that were having difficulty scheduling their services before the exp dates on the Groupon (Hello! I was a Groupon customer!). While getting my first crappy manicure I asked about the salon and the services they provide since it was my first visit and isn’t the point of the Groupon to drum up new business (?) and she told me in a nutshell but spent more time speaking about the customers that called and were upset with the scheduling issues (awkward).
I will NEVER go back there and don’t recommend them AT ALL. Their customer service is POOR and that nail tech (wish I could remember her name) was TERRIBLE. I’d be surprised if she was even trained/​licensed. I think I could do a better manicure on somebody for a fraction of the price! Thank goodness I used a Groupon and didn’t pay full price for such a horrible experience. LEARN FROM MY MISTAKE AND DON’T GO THERE FOR NAILS!!!

No opportunity to use a different bathroom. A little late when you use it… Was not offered or told there were two more bathrooms. I had been going there for 5 years and the last few years has been miserable in the winter. Hot water heaters not working, heat turned down so low that my stylist had to bring in her own space heater, so that is why I gave it one star. My stylist has moved out and I am very happy not to have to visit this salon.

You know when you read a review and it makes you wonder why the person even wrote it? Yeah. No toliet paper in 1 bathroom out of 3 totally equals a 1 star review. WTH? *shaking my head
Anyways I’ve been coming here for years. I was sad when I moved to Hawaii and couldn’t take Lindsey G. with me. She is amazing!!! I used to drive 2 hours each way until I met her. Prices are great and you get exactly what you need. I went in and got a balayage today and I’m on vacation. I make sure and come here when I’m home. No one is better than Lindsey G.

WHAT A HORRIBLE PLACE – DON’T WASTE YOUR TIME OR MONEY HERE. Poor Customer Service!!! I called to redeemed my Groupon five days in advance and the receptionist said they are booked till Mar. I was shocked for a mani/​pedi. She said she will have her manager call me to see if there’s something she can do. Today
(24 Feb 15) no call from manager so I called and asked to speak to the manager who then said speaking. I asked her, her name and she refused to provide it, I then explained to her I was waiting on a call from the manager in reference to above. She stated they have certain paid workers to work with these type deals. Asked for her name again, again she refused. I asked when was the next available appt. she stated they are very busy and they can only book «deal saver» i.e. groupons with certain paid staff so it depends on their availability. I asked well are there any appt available on 4 Apr 2015; she said only from 0930 – 1030. Her regular customers book their appt right after they leave she proceeds to tell me. I asked so if you all could not handle the increase in customers why did you advertise on a social site. She «manager» said well I think it’s best you get your money back from Groupon! In the process now of getting my money back. What a horrible place – don’t waste your time or money here!!!

I’ve heard mixed reviews about this place but decided to give it a try anyways. that was 3 years ago. I have been going back every 2 months since then. Chris is phenomenal with colors. She always tries something new on me and I end up loving it. She does a great job with cuts as well. It is very hard to get an appointment with her usually have to call a month ahead.
And for people that complain about waiting… I work for a spa so with my own experience I know that scheduling can be hard. you can’t ever assume how long it will take. some people take a longer time some people take a shorter time. so get over it at wait a couple minutes it is worth it.
Nice area also and easy in and out

This place was awesome… all the ladies were very nice

This is a super friendly salon. the customer service is great.
The first time I came in was for a spray tan to try it out first before a special event. Well they did a great job on the spray tan but I decided the spray tan is just not for me so I won’t be doing that again. Any tan really is not for me I decided years ago but it didn’t hurt to try it out anyway.
I came another time to this salon to have my nails done before a special event. They do a great job with feet and hand massage and they really spend a good amount of time on your manicure/​pedicure. I get fidgety when I spend a lot of time in a salon but if you love the pampering in a friendly atmosphere, you’ll be happy here.