Tricho Salon & Spa

Got my nails done last week at Tricho Salon and Spa Novi @TrichoSalonNovi for my birthday. It was gift from my parents. I get there & it was super busy, good sign right? So I check in and maybe 5 minutes later my manicurist comes up to greet me. We go back to her station and she proceeds to take off my old shellac (which they charge you $ 5 to do). After my shellac didn’t peel off after 2 minutes she began to complain about how it’s gonna actually take effort to get it off. After she takes off the shellac, she doesn’t soak my nails or anything. She just proceeds to put on the new shellac. Okay, maybe that’s how they do it here. The finished product was average at best. The color wasn’t even distributed & after a day or two it started to wear & it lost its shine. So I called and expressed the issue and they were happy to schedule me for another appointment to redo it. I was assured the new manicurist came highly recommended. So Saturday came & I was feeling pretty positive. But that was short lived because this lady did even worst. I’m not quite sure how they feel this is worth $ 40. I just want my money back. And they got me feeling like #WasteHerTime2016

I’m not quite sure where all these negative reviews are coming from but I certainly do not agree!
I had the awesome opportunity to be a hair model for a class that Alex was teaching in the salon. Basically, my hair was a mess. It has been so many different colors and none were ever good. I have had bad salon experience after bad salon experience with color and then more bad experiences at home trying to undo what the salon did. When I went in, I had dark red hair with inky black splotches everywhere. The color was uneven and looked like crap. I also had fairly recent box dye on my roots to cover up what the «stylist» at my last salon did. Believe me, I know bad salons and this was not it. Not only did Alex fix my hair, but he made it AMAZING! He also fixed the flat, lifeless blunt cut my other stylist gave me in about 10 minutes. I went from a dark and red crazy mix of crappy color to bronde in 3 hours. Everyone wants to know where I got my hair done and I am literally obsessed with staring at my hair in any mirror I come across. It is just that good.
I experienced several different people that work at that salon. No one at the front desk was rude. It was actually quite the opposite. Everyone was super nice to me and went above and beyond. I also met some other stylists there and I can tell they are all super talented and all of them were awesome. Everyone was happy and just chill — how it should be. At least that’s how I like my salons. Tricho has a client for life in me now — I will never go anywhere else. And while I can attest to Alex being an amazing talent and artist (for reals — I swear he will be famous one day) — I can tell you that everyone else there is as well. I highly recommend this place. Don’t listen to the negative reviews and just go give it a try! The salon I was going to has 5 stars on Unilocal and they are awful — don’t listen to everything you read. I cannot say enough good things about this place!

Came and found an old assistant of current hairstylist that accommodated me the day I called. So happy, as she was awesome!
She’s now on her own and it was serendipity that put me in her chair today.
She’s always been very accommodating with my schedule in times past and today it was a blessing. She’s great with color — I’m blonde and she knows her color well. She’s brunette so she’s incredible with both spectrums. She follows the latest techniques and styles. She’s up to date and hip
Her name is Tess–
She’s great with hair and I recommend her highly!

Krystal did my balayage– she was booked out a month and a half, but it was WELL WORTH THE WAIT! I have never left a salon so happy before– she knows what she is doing, just listening to her talk about the process and the outcome she will give was very reassuring; she’s very good at what she does. It was a very personable experience. I am in love with my results and can’t wait to go back again! Thanks so much

Horrible customer service. They cancelled on me once and then one time I called to reschedule, showed up for the rescheduled appointment and they told me I never called… (despite having evidence of calling a week prior and the morning of to confirm).
Once I actually got my hair done, I was astonished with how poorly the stylist understood what I wanted (even though I showed her pictures). She basically put a color on my head that was disgusting and not what I asked for (purple/​burgundy). This was done in the beginning of October and it is still bleeding color when I wash it today (three weeks later!). I finally put boxed-​dye on my head last night and it looks so much better!
I will have to go elsewhere to fix the cut. I had asked to keep the length slightly, but to style it a bit more with texture/​layers. She basically gave me a trim of my «un-​styled» hair.
On top of that, Tricho had many stylists just sitting around having very inappropriate, unprofessional and immature conversations (talking about parties, the weekend, other customers, etc.) while I was getting my hair done. It made me feel uncomfortable.
I will never go back to Tricho again!

You’d expect at the very least they could cut hair in a straight line.
I went in for a haircut, and was out the door within 25 minutes. In that time she apparently had the time to wash, cut and style my hair… Very poorly.
Now, if you want a hairdresser with the efficiency of a military barber, this is your place. If you’re not concerned with the quality and just want something chopped, here you go.
My hairdresser’s precision was akin to a gardener using a hedge trimmer to wack off chunks of hair, rather than a stylist looking to craft a haircut.
She rushed me out the door and I didn’t see the back of my head. When I got home and felt the back, I could feel chunks, here and there, at varying lengths. She’d completely missed certain pieces of hair and half cut others. When I showed my mom, she gasped…
Horrible horrible horrible. I’m having it all recut, as I type this.

This review is for Tess at Tricho.
I live in Chicago, and decided to try a salon there for a cut. I got a bunch of references, and went to one of their most experienced stylists, but the result was awful!
A few weeks later, I went to visit my family in Michigan, and made an appointment at my mom’s salon to try to fix the problem. They set me up with Tess, my new hair angel.
Tess was able to point out exactly what I didn’t like it my current cut. She listened to and understood exactly what I wanted, and delivered. Some stylists pretend they are accommodating your requests, but end up cutting it out they want. This was not the case with Tess. I also have really long, thick hair, which seems pretty difficult to cut, but it was no problem for her.
I will definitely be using my new stylist in the future. I am thinking of dying my hair for the first time, and I definitely trust Tess with that task. Highly recommended!

I decided to get a shellac manicure and a pedicure. The nail technician was nice but I was not happy when I saw the bill. $ 95 for a mani/​pedi. Not to mention my shellac started chipping/​peeling after 2 weeks. I’ve had cheaper manicures that lasted almost twice as long. Go somewhere else unless you like throwing your money away.

My hair always looks amazing after coming here, I’ve had no problems and been coming here for years.

Tiffany for hair! Been going to her for years: fair prices, awesome personality, lovely hair styling. Even after months, hair still styles with a bounce. Totally recommended :) 5 stars for her
Gone for a few massages with various masseuses, expectations met vary between each. 4 stars for them

I’ve had two great experiences here:
1. Wonderful Swedish and Deep Tissue massage from the best massage therapist in Michigan: a Romanian woman (GEORGETA) with hands that make my aches seem non-​existent. I’ve had tons of massages (body scrub, hot stone deep tissue) from all over Michigan and Denver but none as good as I’ve had here.
2. Haircut and style from JENNY, a beautiful tall blonde lady with a beautiful personality to match. She makes me feel like a million dollar after every cut. I get tons of compliments too the week following my cut, which is nice. You won’t wait too long and she doesn’t take hours cutting your hair, which is a plus.

I refuse to go back here after 2 years ago they bleached my hair TWICE to put in color. It was unnecessary and DESTROYED my hair. They also didnt do the color right at all and I ended up dying over it. DO NOT GET COLOR HERE! Its WAY too expensive and they do not know what they are doing. It has taken me over the past 2 years to grow out that mistake!

Evetta there is awesome! She does the waxing and facials there. I’ve have been to almost everyone there and so far she is the only one that does not burn me, makes me bleed, or give me ingrown hairs from the wax. She actually takes her time and go by small strips to help you painless as possible. I would recommend anyone who needs a good waxing that she is the one.

This is the worst salon experience I have ever had. After having one stylist turn my ombré unnatural colors, such as green and blue, the manager recommended me to a «senior» stylist to fix it. The senior stylist turned my hair streaky and cut my hair at least 10 different lengths. Not to mention the manager was very rude and unprofessional and threatened to hang up the phone on me. I wouldn’t go back here if you paid me to. This «salon» is an embarrassment.

I had a mani/​ped and haircut from Tricho Novi in the past. Although the services were great, and I tried to make a return visit the front desk lady on Super Bowl Sunday 2015 was not in a good mood and let everyone know it. Unfortunately this sets the tone for the rest of the treatment at the salon, which is not good.

I made an appointment for 3 people for October 13^th. 1 blow dry and 2 simple updos. What a disaster! After 3 attempts at making my updo look normal, I decided to leave. My Aunt (blow dry) looked like she had been electrocuted and my mom (other updo) had her hair in a curly mess of a pony tail.
We ended up going home and doing our own hair!
DON’T waste your time or money! Their stylists don’t know what they are doing!

I got my hair done for a wedding here by Lizzy. She did a nice job on my hair and I received a lot of compliments. However, the salon itself was quite messy and looked unorganized. While Lizzy curled my hair, I heard two other hairdressers complain about a client while she was in the bathroom, which is extremely unprofessional. I would hope if you’re paying for a nice salon experience, the least they could do is to keep their comments to themselves. Overall, I was happy with Lizzy, but probably won’t come back here unless its my last resort.

Let me start off by saying that I USED to love this place. That has obviously changed. I’ve spent thousands of dollars in the past years. And I’m not one to come once a month. I was a weekly person up until yesterday. I’ve been coming here for such a long time and the service is declining every month. There is probably 3 girls there maybe 4 if that which are good and doing hair but thats it.
There are many girls here with attitude problems, arrogant, very rude, insensitive to your wishes, self absorbed, and finally careless. They do not care for what you want. I feel like your asking them to do you a favor rather than having them treat you with good service because you are paying them. I’m just done with this place. I wish the very few good girls that are left there the best of luck. The salon its self needs a renovation. asap.

What jerks! All of them.
The hubs and I went for one hour couple’s massages twice. First experience was HORRIFIC! Terrible customer service, and I could have sworn that we spent more time waiting for the massage therapists to prepare the room than getting a massage.
Being the nice people that we are, we decided to give Tricho another shot; especially voicing our concerns on the last visit to the manager (she ensured us that we would receive a FULL 60 minute massage).
You know the ohm. fool me once shame on you; fool me twice shame on me? Yeah, well, I felt like one of those suckas the second time we went. Although we had filled out the medical release form (also know as a new client profile form) the first time we visited Tricho, we had to complete the dumb thing AGAIN. I thought that was quite weird. Anywho, once we were done we looked. and searched. and looked for the receptionist who usually sits at the desk for clients receiving spa services. No one could be found, until the hubs decided to ask a stylist.
After the waiting game, I was totally annoyed. The massage sucked! She did not even rub the «troubled» spots I indicated on the «profile form». In fact, all she rubbed was my back, some of my legs and feet, and not much of the rest of my body.
Totally annoyed. we gathered our items from out of the lockers, and LEFT! Oh yeah, and NO TIP LEFT!!!
I wish I could give this place ZERO STARS!
:)

While I wouldn’t have wandered in here on my own, I followed my stylist Jacki to her new job and I’m glad I did!
Since I’ve been seeing Jacki at Tricho, I’ve talked to several other friends how go to the same salon. I haven’t checked out any of the spa services so far, but they have a good selection of retail products for my hair and Jacki has recommended some great shampoo for my hair. It’s not something I would have thought to look for in a salon (since my budget is limited — isn’t everyone’s?), but Jacki pointed out how long it actually lasts for the price, and how much better it is for my hair.
I also love that Tricho is right by the children’s play area in the mall. It makes it really easy for me to get someone to watch my daughter right there while I’m being pampered :)
Please note — while Tricho takes credit cards for services, they do not for tips. Either bring cash, or plan to use the ATM.