Jo-Ann Fabric and Craft

I literally haven’t even made it into the store yet, and I am beyond frustrated. THREE PHONE CALLS all hung up on by a service counter. THREE! Fourth phone call I finally got my answers and put a product on hold. I may be writing a second review later on but as of this moment I am very annoyed with the service I received.

Absolutely terrible service at the Cutting Counter for fabrics here. First, was told to bring in my items and that I could receive partial store credit (50% of the value of my fabric) without a receipt since full returns can not be given without receipt. TOTALLY UNDERSTANDABLE.
Got in and was completely ignored. The woman at the counter was, just moments before, laughing and so generously helping someone else. Upon seeing me and the 2 ladies I came in with approach the counter, her mood seemed to change. She became very quiet and walked away. We said hello, and she ignored completely.
Another woman yelled from another area of the cutting counter, telling us she could help us there. We walked over to that side, where she asked if we had grabbed a number. I did not, and asked if I should just grab one then. She cut my question off, looked very irritated, and asked what I needed. I explained the situation I discussed on the phone prior. She asked who I spoke with, and she told me that no one who worked there would say that. Unfortunately, I never got the woman’s name and drove over 30miles because they told me they would do the partial return.
She called for someone to confirm the policy, and snatched my fabrics from the JoAnn’s bag to begin examining them. A woman named Melissa came over, also looking very irritated (at this point I am not sure what I did to upset these people having just walked in). She also asked who I spoke with (which I did not know), and said that they could not return the fabric as I could have removed 10 inches at home. Again, understandable, which is why the person on the phone explained that only a partial return of 50% of the value toward an exchange could be done.
No apologies were offered for the misinformation, just abrasive attitudes telling me that I was wrong. Policy is policy, which is fine, but the way it was handled was very poor. A manager came over to further confirm, and she was very polite about it. Her name was Susan and she also asked who I spoke with on the phone. Again, I did not grab a name as I did not think I would need it later. Overall, everyone else was extremely rude.
We left the store, and decided to email corporate about the experience. I called the store to retrieve the first names of the women at the counter. I noticed Susan’s and Melissa’s on their name tags, but neglected to look at the other 2 who were the first 2 women to ignore us and be extremely rude.
Susan got on the phone and we explained honestly that we would be emailing corporate about the experience, and including that she was very helpful. She refused to give us the first names of the 2 women, which are clearly printed on their name tags, and therefore not so confidential information. She informed us that it was against policy, which begs MY question… WHY did everyone treat me like a crazy person for not grabbing the name of the woman I spoke with when I called the store, if you clearly do not even willingly provide that information?
Never coming here again, and I have a call scheduled with the District Manager shortly. This service was beyond disappointing.

Megan at this Jo-​Ann Fabrics went above and beyond for me with picture frames here today, so this store gets five stars from me.
I had three things to frame, a signed picture and two matted prints. We tried various frames and one of them wouldn’t close, so she had to use some sort of tool to close it. I also was trying to spend $ 30 so I could use my $ 5 off $ 30 coupon, and I just about hit it — the total was like $ 30.50.
This was my first time in this store, also, and possibly the first time in a Jo-Ann’s, I think, and I definitely would return to framing.

Two floors of pretty much anything you could want to craft with. Staff were helpful with my questions as I had no idea where to start looking for the items I needed. With the holidays just ending, there was plenty of stuff on clearance and they were beginning to get their spring stuff organized. Clean store. You’ll get a workout hauling things up and down the stairs. Good thing there’s an elevator!

I love me a Jo-Ann’s clearance sale! I prefer this location over the others because it’s two floors and if they don’t have it, it probably doesn’t exist. I get some good deals at Jo-​Ann, especially when I’m wielding those 50% off coupons.

The online store isn’t listed, so this is no reflection on this Joann store:
I can’t believe you are for real. I will tell everyone I know how far behind you are online. This is such an easy fix, but apparently you don’t care about your online customers. Just shut it down if you’re not going to have someone update it.
I placed an order over a week ago. I received an email 3 days ago with a tracking number for flowers I ordered for fathers day. They were ordered to put on his grave, so I’ve been biting my nails all week hoping they would arrive on time.
Today, by the way is the day they were suppose to arrive, I got an email that my order was cancelled?
I called and sure enough, I was told well our computer system is behind so we don’t know when something is out of stock.
So the email was in regards to a butterfly that was to be inside the flowers.
Wow. I am speechless. I don’t think I’ve ever been deceived like this before. I told her I don’t really need the butterfly now do I?
She advised me to refuse it. Really? Are you for real? As big as your store name is, you don’t know you;re listing items you no longer have? Where are you spending your money? You could hire a 12 year old to fix this problem.
You should be ashamed. After I spent hours looking for the right flowers online, you don’t send me anything for 4 days which is unreal, then you send me a tracking number for a $ 1.50 butterfly. What am I suppose to do now?
I could have ordered from anyone and had already put them in the ground. I shop online because Iam disabled, so I don’t drive around like everyone else. You make me sick. You have ruined my fathers day. In honor of someone that deserved better than this.

The selection at this store is great. They just moved a bunch of stuff around and added new products, but the same old problem is still there. The checkout process is painfully slow. I try to go there in the middle of the week when I can, because if you go on the weekend you’ll wait in line for at least 20 minutes, if not longer.

If you asked most guys, they’d probably admit to never having had been in a fabric store OR they’d never admit that they had.
Jo-Ann’s is great. Similar to Michael’s but better in a lot of ways, Jo Ann’s has a plethora of not only fabric materials but also materials to fabricate with. Every now and then I get a patient who wants me to build them something with a personalized flair specific to their hobbies so I start looking here. If I need a zippered application on a design, I start here. If I plan on making something as a Christmas gift I start here. They have a ton of merch worth looking into if you’re any kind of do-​it-​yourself designer, artist or you just want to make something for somebody you care about. I like to go on ETSY and get ideas and then go buy all the stuff I need to make whatever it was that caught my eye in the first place. It’s usually more affordable than buying the finished product and it’s a breeze to do on your own. Jo-Ann’s will likely have what you need… start here!

I love this store!!! I am never disappointed. The staff is so friendly and helpful. It’s huge and has just about every crafty item you can think of. If you are a teacher, please remember to get your discount card (15%) off of your total order, even for items on sale. They always seem to have great sales. I have the phone app and usually get 50% off coupons regularly. I’ve graduated from no sew blankets, to loom knitting and I’m hoping to add sewing to my repertoire of craftiness. Just a note, I’ve been to different Jo-​ann stores and they are not created equal. The Novi location is the best.

The smell of cinnamon scented pine cones immediately makes me feel happy to be in the store. And who wouldn’t be happy to be surrounded by aisles upon aisles of creativity? Any type of crafty hobby you have, Jo-​Ann has something you can buy to enjoy that hobby more. I personally love their selection of scrapbooking materials. I don’t sew, but looking at all the cool stuff that can be made, makes me want to try! A great tip is that they have tons of holiday seasonal items that come out early and go on sale early. Translation: get cheap Halloween or Christmas stuff before anyone else’s stuff goes on sale.
When I was ready to check out, I saw the line which looked to be miles long and thought, «I’ll never get out of here.» WRONG! I was amazed at how many cashiers they had and how quickly the line moved. My only one tiny complaint about the experience: The cashier called me «Ma’am» way too many times. I am in my 30’s, not in my 60’s!
I highly recommend that you take a trip to Jo-​Ann. Don’t forget your 40% coupon!

TWO FLOORS OF CRAFTY GOODNESS.
Yes, you read that right – TWO floors. Oh boy!
I was indeed in supply heaven. The selection was pretty stellar and I was able to find most of what I was looking for with ease (although their fabric paint stock could use some refilling). I love Jo-Ann’s around the holidays not just because they have all the things I need to make gifts but they also have spectacular deals on their holiday gear. This location is no exception. They’ve got a great selection of décor, – Christmas village pieces, and serving items for holiday gatherings, all at 50% off! Score!
My trip here was not entirely perfect, however. I will preface this complaint by saying that I spent roughly 7 years during high school and college working in retail. I get the stress of holidays and that people can get grumpy. But I was still really irked when the lady cutting my fabric got snippy with me because I was second guessing my fabric choices. Bolt one: I thought I needed two yards but on second thought I decided to go with four. So I politely asked for another two yards to be cut. The next bolt came up and I when she unraveled the fabric I paused to make sure it was enough so I wouldn’t need a second cut. Then came the snip, and I don’t mean the scissors. I was very rudely told that I should figure out what I wanted because they don’t do custom cutting. AKA– she wouldn’t cut more if I needed it. WTF? I was nothing but pleasant beforehand and it was only two bolts! Not like I had a cart full of bolts and I was asking her to cut each one twice. Ugh. It really rubbed me the wrong way. The rest of our exchange was very terse and short. Not the nice exchanges I usually have with the ladies cutting for me. Left me in a pretty crummy mood.
I’m trying not to judge the whole shop based on my experience with one employee who might have had an off day, which is why I still give the spot 4 stars. After all they’ve got a great selection and everyone else was SO very nice – from the floor staff to my cashier. But I must include my experience with Ms. Grumpypants since it left such a negative impression on me. I’ll definitely head back and hit this shop again in the future but I’ll hang onto my number slip until someone else calls me if I encounter that particular employee again.