Hertz Rent A Car

Hertz shouldn’t advertise that they offer complimentary pick up/​drop off if they can’t abide by it. This happened to me on two separate occasions. I was flexible with the time but they said that there would be no pickups those days. I understand that the site is short staffed and am not blaming the representative but I would suggest atleast appearing to be more flexible in working with customers to find a solution.

I hit traffic when returning my car tonight and called to let them know my ETA was 6:05 instead of 6pm when they close. I got there at 6:03 and everything was dark and locked up. So much for going above and beyond for the customer. I’m being charged for a whole extra day. :(

1. When I went to reserve my vehicle there was a note on the door saying that the person working there had to step out and would return soon. I had to wait almost 30 minutes. If they offer drop off service they need more than one person working at all times.
2. I chose the $ 2.39 /​gallon price for them to fill the tank but they never explained it to me and when I returned it with ¹⁄₃ of a tank I assumed they would charge me for ²⁄₃ of a tank but nope. Got charged for the entire tank. They should explain to customer to return the car with as little gas as possible. Frequent renters would know this policy but when I haven’t rented a car in over 20 years I had no idea and would have been nice to be told. I explained it to the Manager and he said he would take $ 10 off of my bill but there was no credit applied.
3. The minivan I rented had several minor issues (not all lights working and a constant reminder that window washer fluid is low — even though it was full.)
I would have been really upset if I had to pay for the rental (insurance paid since I was hit by another motorist.)
Hope I never have to rent a car from anyone ever again.

This was my worst car rental experience ever.
I needed a one way rental from CT to WV and I decided to go with Norwalk Hertz (it was the closest location). I booked a full size car online and when I got the the Hertz facility there was no car ready for me and the choices were very limited. So the person helping me suggested an upgrade to a Dodge Charger for a $ 25 fee. And I agreed with the change. When I asked what the total changes will be, I was told $ 112.50. The car was far from good condition, it was not cleaned and all scratched on one side.
When I dropped the car in WV I was told that the total charges will be $ 284 for a 20hours rental one way. On top of the regular charges I was charged an extra $ 0.30 per mile ($ 170).
I never knew that such a charge is even possible. Because every car rental that I ever had was with unlimited miles.
When I contacted the branch manager, he wasn’t very helpful and he promised he will investigate. 4 days later, after daily calls from me and no call back from him, he told me that nothing can be done.
A simple CORRECT explanation of the total charges before signing the rental agreement could eliminate all the frustrations. And a little willingness to help from the management will go a long way.
I will never rent a car from this place again.

This is one of the worst Hertz facilities I have been to. I had to use their service as my insurance company has some link up with hertz.
They are really really bad at their cars and rude attitude of some of their employees.
I was given an Hyundai accent and this was s really bad car. All the car seats were stained so bad and also the blue tooth never worked. On top of this when we were going over all the scratches which are on the car the hertz employee was far from helping.
I will never take a car again from Hertz.

Want to give a shout out to this Hertz location, they really are the best one in the area. Each rental is easy, breezy and efficient with these guys.
Absolutely forget Shelton. They are worse than a barrel of monkies. Last rental was to pick up a car at 9 am. They didn’t have one ready for us til 11:30! How unacceptable is that?
Fairfield, Stamford and Danbury locations are ok. Norwalk #1.

Quick, easy and they allow debit cards with $ 200 hold. And now they have Hertz On-​Demand!
Zipcar has a new competitor.