GGSL Appliance Repair

I called Whirlpool for my Dryer problem. Whirlpool referred us to this service company authorized to perform service for all whirlpool products.
The dryer is very old but still work. So i decided to just get if fix and I was given very reasonable price by the owner. I was very happy with the service. Juan is very knowledgeable and professional and arrive before my appointment time.
The issue was resolve quickly, he tested it and back to normal
I will definitely use this company again for my oner whirlpool products and will refer to my friends for all their whirlpool products.
Thank you Juan and Gary

Have to agree with all the other negative postings on this site. Our brand new Maytag washer broke after one month and called the Maytag service department for warranty service. Unfortunately, they assigned GGSL to come out for repairs. The visit was adequate — the repairman came in within the scheduled time and he did some diagnostics on the machine — and he said he would need to order a new controller card which usually takes two weeks to receive. Great. Going without a washer was going to be tough — but manageable. So waited two weeks and called the company to check on status of part and schedule the installation of the new part. No answer so left a message — repeated again for 3 more days to give them the benefit of doubt.
Then called Maytag service department again and they called and left a message as well. After waiting a couple of more days, called the Maytag service department and they said they have not received a response from GGSL either. So they assigned another company out to do the repairs. Needless to say — the other repair company came and presently have a working washer — and still no call backs from GGSL.
I should have checked Unilocal prior to their visit to save me a months worth or trouble. I don’t know how they ever got on the Maytag list of authorized repair companies — but save yourself the trouble and if Maytag tries to send them for a repair — insist on another company!

One Star Review — I totall agree with all the one-​star review. This company is so unprofessional is absolutely rediculous. Here’s my story — I purchased a Whirlpool refrigerator /​model #WRT134TFDW00 it’s the one the are curretnly selling at Costco for $ 449.99. It was delivered on 5÷20÷2015. Right away I noticed that the refrigerator wasn’t cooling properly. I called the 800# for Whirlpool and they sent out a technician and they said that I had too much food in the refrigerator and the food was blocking the vents and that’s why the refrig wasn’t cooling properly. Ok, that’s fair. Unload the damn refrigerator and not buy groceries for a few weeks and we should be fine. NOT. The refrigerator is still not cooling properly. The water we put in the freeeze dosen’t even freeze. We have to keep the OJ and milk in the freezer just so it won’t spoil. So let’s get to GGSL… or should I say AWFUL GGSL. They sent another repair guy out from GGSL on 9÷10÷2016 and he said that is was the compressor and it will be between 5 – 7 business days because he would need to order the part. The part was here in 2 days, the guy called me back and said he was in my neighboorhood and he could come now to replace it. All good, but I’m at work and can’t be there in 30 minutes. So therefore, he said he would call me back to reschedule… and of course he never did. I called Whirlpool and they called GGSL and no answer. They gave me 562−440−4551 and I called several times with not even a call back. I left several messages and told them how do you even stay in business and further more how does Whirlpool still have you guys as one of their contracted repair service. Finally, I called the repair guy and he called me back after 2 weeks of going back in forth and came out this past Monday, ⁹⁄₂₈ to repair the refrigerator. He said give it 24 hours and all should be well. It’s not. The damn popsicles don’t even freeze. I put a bottle water in the door portion of the refrigerator and a bottle in the freeze section and by morning the water wasn’t frozen. Now I have another appointment on Saturday for another technicial to come out and I told Whirlpool DO NOT SEND ME ANOTHER TECHNICIAL FROM GGSL. NEVER AGAIN WILL I DO BUSINESS WITH THIS COMPANY. THEY ARE JUST SO UNPROFESSIONAL!!!

Never showed for a repair call. Never called. Based on all the reviews not really surprised. Why be in business when you’re this bad.

FIRST… Stay Away From This Company. . MOST Unprofessional ! They don’t even deserve one star.
Called whirlpool to have our ice maker repaired on Warranty. They gave me a confirmation email that this company would call me the day before to confirm the appointment and time they would show (between 8am — 12pm). Never received a call back, so I called the number they gave me @ 3:15 and left a message. Never heard back. I called again @ 5:30 and ail box is full??? What kind of business has a full mailbox? I text the number and it came up as a BLUE notification — meaning it was delivered successfully and arrived on an APPLE OS devise.
No reply… Left another text… No reply. Whirlpool need to re – think who they are using to fix their products. After this I’m off to the BBB website to file a service complaint. Others should do the same. No way to run a business, and or representing Whirlpool. Our (Customers) time is valuable… Who is going to reimburse me for time taken off?

Do not use this company. I scheduled a repair through KitchenAid. This is the company they called to come out. They never showed up and they never returned my calls. They also did not return calls to KitchenAid. if you have to schedule a warranty repair through KitchenAid do not let them call this company. You will be waiting for a looooong time. Because KitchenAid said it would be over a week if they called out another repair shop, I finally called a local repair shop to fix the problem even though the product was under warranty.

Did not return my call. Was not very friendly. The knob on my stove broken, so wobbly. I told him I cannot use that burner. He said,“Oh yes you can!” then pushed in really hard. I told him easy for him. But, still, it is loose and will fall off. He just looked away, gruffly said he has to get approval from Whirlpool to order a know. I told him my warranty is with Lowes. Again, not looking at me, not friendly, said,“well, Lowes and Whirlpool” He said he would call. No calls, and has been a week. My son went online and ordered a knob for me. I do not want this person here again.

That would be a big fat ZERO stars! I had an appointment yesterday between 8 – 12, no one ever showed up, no one called, I called and left a voice mail and never got a call back. LOSERS!

I used this repair company as a contractor through my Lowes appliance warranty. They came out the first time and unplugged my washing machine claiming it was fixed. They had to come out two days later and determined it was a water heater issue. They had to order the part which takes 3 – 5 days. It is now over two weeks later! Have called and left numerous messages and have heard nothing. Thanks for nothing…

Extremely unprofessional and unreliable. Whirpool sent this company out to repair my refrigerator. They gave me an 8:00 AM-12:00 PM window. I called at 8:00 AM to ask if we could reschedule due to an unexpected meeting. Nobody ever called me back. I texted the number I was given and the message went through in «blue» — as an iMessage. Therefore, I know he received my text. It’s been two days, six text messages, and 4 voicemail calls later and still NOTHING! I called Whirlpool to lodge a formal complaint and request that they remove this service provider from their warranty contractor list. DO NOT use these guys. If they can’t even return a phone call, I can’t imagine how they’re in business still!

If I could give 0 stars to this appliance repair vendor, I would. I had contacted the manufacturing company for an appliance to be fixed, and Whirlpool sent me GGSL. I did not picked the vendor, they sent it. Anyhow, the technician I believe by the name of Fausto had called approximately at 6:40 am. I was surprised because I was informed that they were going to come between 8am to 12 pm. I called this technician back, and he said that he went to the household and nobody was available, I requested him to come back but he said that he couldn’t anymore since he was not in the area or words to that effect. So I called his supervisor Jerry many times and left him messages-​and they did not return my calls. The bottom line is that this vendor is very UNPROFESSIONAL, AND UNRELIABLE! Don’t do business with this unprofessional vendor.

I’m so mad at myself for not looking up this business before they came out! I guess I figured Kitchenaide wouldn’t send out completely unprofessional hack jobs! They came out to repair a leak coming from my bottom freezer. He did fix it. Then a little while later I noticed a HUGE ding in my freezer! I Called them to let them know they put a ding in my freezer door. He tells me oh no I noticed that before. So you noticed a huge ding on something you’re going to repair and there’s nothing else on the door but you don’t mention that before? Every repair person mentions prior damage. And unfortunately for them 30 minutes before they came out my insurance company came out to take pictures of water damage and guess what? No ding in the freezer door! I sent them the pictures and of course NO response! So now I have to file a small claims case to get my freezer door replaced! do yourself a favor don’t use them!

The worst follow up service. They charged us $ 95 for the diagnosis. The repair man said I could use the $ 95 towards the repairs. Wanted to make the repairs, they never returned my calls. Filed a complaint with the State.

Worst Service and Charging $$$$. And they take ma refrigerator mother board with him. he going to fix bad mother board and sell as new from $ 560.00 or more. Kitchen Aid did not have control on GGSL. they are doing Day light robbery and chatting costumer left and right. Please think 1000 times before call GGSl. I have lost nearly $ 968.00 with GGSl. technicians is not answering phone after he done with job. this company should closed and open straight thief experts advice bureau.

GGSL in Norwalk Ca. is the worst for Maytag Appliance Repair! I agree Zero would be too good. The next time we get an appliance I will get it in writing that they do not use GGSL or California Appliance Repair L.A. County for their Contract Warranty’s. What a Rip-​Off!

All of the 1-​star reviews can’t be wrong… and they’re not. This is by far the absolute worst company I have ever dealt with with respect to appliance repair.
I purchased an extended warranty on my Maytag appliances, including the oven that was being serviced by these jokers. Maytag used GGSL as the repair company when I called them to request service.
They issued me a 4-​hour window that they said the technician would arrive in, between 8am-​12pm. I worked from home in the morning so I could be there to meet the technician. At 12pm, I received a phone call from the technician saying that he would be an hour late. Um, excuse me? I’ve already waited 4 hours for you, and you can’t call me before the end of your window to let me know you’re going to be an hour late? Unacceptable… Strike 1.
When the technician finally showed up, he got to work trying to isolate what the problem was. I actually had two other local repair companies come out prior to me purchasing the extended warranty in order to assess the problem, and they both told me it was a bad gas valve. I relayed this info to the technician, however he said that he must inspect it himself. OK, I understand that… but it literally took him 2 hours to inspect the oven, whereas it only took the other companies around 45 minutes each. Surprise surprise, this technician concluded that it was… a bad gas valve.
OK, now that you’ve wasted my entire day, how long will it take you to get the part and fix my oven? 7 – 10 business days is what I was told to receive the part. WTF? Are they manufacturing it on demand and shipping it across the ocean on a ship? The technician said he would call when the part arrived. OK, whatever, I’ll wait. Before leaving, he gave me no paper work, no business card, and no contact information. I don’t even know his name because he never introduced himself.
That was October 16^th. It is now 1 month later and I have received no phone calls from GGSL regarding my part. I had to refer back to the contact information that Maytag provided me with in order to even find their phone number.
I left them 2 messages (because they don’t have anyone answering their phone number) and have received no responses.
It’s appalling that Maytag uses such shoddy companies to service their extended warranty customers. I’ll be calling Maytag back this week to demand another company come out to service the appliance.
Good riddance.

These people are scumbags … NO STARS! Fucking Con people.
Maytag set up a service call for them for yesterday ¹⁰⁄₂₈ prior to my appointment I was trying to call an confirm couldn’t get a hold of anyone goes straight to voicemail.
Around about 2pm one of the technicians calls and tells me that I’m only covered for parts I’d have to pay for labor, I told him it should be covered for parts and labor hung up and called maytag. The Rep told me yes is 100% covered he’s not understanding what the confusion was and that he’d call them and give him the correct work order code. About 20 min later another technician called me saying the same thing.
This Guy seemed to be the boss i guess, and tried to explain to me how their billing is done. Insisted that if it’s not the intended part that needs to be fixed and they have to fix something else I’d have to pay for that I said Maytag said parts, «All parts» are covered as you are coming to fix the issue he then told me that his guys haven’t been here to diagnose and see what’s wrong so they’re assuming it’s one thing, I said if it’s not covered you should call maytag because parts is plural and that’s the reason you are being called to fix and assess the issue as to why it’s not working.
This man started talking crazy to me and then told me to call maytag and find out for myself and he’d call me back. I called maytag Again, same thing EVERYTHING is covered (parts and labor) and there is no service fee. The technician never called me back and never showed up.
I’ve never had to deal with this kind of customer service and people who wanna just take money and make up non existing fees for nothing. Again, they deserve no stars this place is horrible!

I agree 100% with everyone who has already given them one star. Yes, I would definitely give these people NO STARS! The worst customer service I’ve personally EVER received in my life!
This company was sent by the manufacturer for warranty on a brand new appliance — I DIDN’T CHOOSE THEM. If I had read about them first, I definitely would NOT have chosen them.

If I can give zero stars I would! I just moved into a house with a new stove installed! Please tell me how they set it up wrong and how it’s missing the pressure regulator? I called the gas company and they confirmed that there’s a gas leak. Gas leak? What? So I called Whirlpool because the stove is still under the 1 year warranty to have a technician sent out to my house to come fix this critical problem. First time I called, they sent us someone who wanted to charge $ 75 just to inspect? The gas company already confirmed and told us there’s a gas leak and what needs to be fixed. So I called again, The lady from Whirlpool seemed helpful and guaranteed me that there would be no charge for this fix, installing the missing part, pressure regulator! Wishful thinking…
Saturday rolls around, technician calls to notify us that he will be here in 45 mins. Okay, at that point I was excited to see this problem finally gets resolved! Again, failed attempt! This guy comes in and inspect, and tells me there’s a Gas Leak! Oh really? That was the reason why you were called! Then he says «I CAN’T fix this, I have to call whirlpool corporate on MONDAY to verify about this missing part and see if we can fix it.» What? At that moment, I cannot tell you how pissed off I was! Are you telling me you weren’t told to bring that missing part after I had given whirlpool the stove’s product number and all that information? I already knew that there’s a leak, why did you come to tell me that already known fact! So I asked him to leave, so unhelpful! This is an important matter, I don’t understand why it’s so difficult? If you are a professional, you would know its crucial for a situation like this! I would not recommend this company to anyone, it’s a waste of time! I’m sure it would be a Waste of money too.

Lowes set up my appointment with them. (Personally, I would purchase from Sears as they send out their OWN technician, unlike this 3^rd party crap but I’m in a rental) So these guys came out to look at my stove bc of a strange noise. While they were here, of course the noise wasn’t, but a gas smell was. Now, I’m not an expert but a gas smell is not as «normal» as they explained it was. «As long as it ignites, you’re fine». What?!
My advise is to not call them on your own & if Lowes/​Home Depot try sending them out, decline it. It will be a waste of your time &/​or money.