BridgePointe Inn & Suites

I really was disappointed with my stay here. It wasn’t horribly dirty but you could tell that
cleaning wasn’t a top priority. But first I would like to point out that the staff (excluding one) was very rude. No smiles at all. Got into the room and noticed thick layer of dust on the desk chair. Beds looked like they were possibly just thrown together. I also noticed maintenance issues as the sink drain wasn’t draining very well. Would I stay there again? Probably not.

I made this reservation on May 18^th, I was called the day before (⁷⁄₁₆) my reservation by a man named John informing me they gave my room away. He said he would offer me a two double bed room in place of my king suite for no additional charge. When I told him we were going away for my boyfriends birthday I didn’t want two double beds he said «ma’am you don’t have to sleep in both beds». I informed him we have a queen at home we barley fit in I wanted the king I booked. He told me not to be condensing but he didn’t even have to call me and tell me they gave my room away. I told him to cancel the reservation at 1330 on ⁷⁄₁₆. I also cancelled it online at the same time. On Saturday I looked at my bank statement to find that they took a no show fee of $ 70.00 out of my account. We called on Saturday and were told the manager would call us back the next day. It’s now Monday at 1600 we have been on hold for over an hour. We were told the that there was a cancelation in the system for our room but that John never cancelled it. The manager was supposed to be in today at nine. We called at ten to be told she would be in at eleven. Called at one and she was not there yet. Now we have been on hold. This change made our über bill three times what it should have been because the only room available was double the charge of this room due to late notice and a golf tour and four girls soft ball teams in town.

For the price this hotel has more to offer than most. Indoor pool and Hot-​tub, free breakfast and free wi-​fi make it hard to compete with. There are plenty of pizza delivery options and Arby’s is within walking distance. The manager Casandra and the rest of the staff were very friendly and helpful. The property is close to the comedy club, casino, and Downtown Toledo which made this location a plus for me.

This place was the most foul, and disgusting filth, with unclean rooms, unidentifiable floaters in toilets, garbage around all edges of furnishings… if you have to stay here, do not touch anything with your bare skin! Nasty pool and hot tub water nasty nasty! The front doors do not open or function correctly and my cause hardship for disabled persons!
Sadly there are. No negative star ratings for this shit hole!