Pak & Ship All

FED EX should not do business with this location! I was dropping off a package that included my cell phone that needed to be sent to Verizon. For obvious reasons, I wanted a receipt. The rude lady in the front, occupied by the paperwork on her desk, let me know they don’t give receipts. She didn’t just tell me this, she yelled this to me! As if I was offending her for asking her to work. How do you not give receipts. You can steal my phone and I’ll never have proof I dropped it off. Very dishonest, rude, unprofessional customer service. To top it off, she said she is here «for my convenience.» My next step is to report this business to Fed Ex because they are not appropriately doing business! Shady!

This place took advantage of my 18 year old son — he had to send a cell phone to his friend overnight from Northridge to Alabama and they told him it would be $ 160 — when he asked what the next cheaper option was they told him $ 80 but it wouldn’t get there for three days — they used the smallest priority US mail which i KNOW cost $ 5.95 at ANY post office or at ANY supermarket that has a shopping center and they charged him $ 80 for the same size priority shipping box that would be normally 2 to 3 day delivery for 5.95. I certainly realize that businesses like this need to have a mark up charge for their service and convenience, but $ 80 is absurd and highway robbery for something that cost under $ 6 normally! Of course my son learned a lesson to never use a mailbox STORE again – unbelievable !

I almost hate posting a review, because Pak & Ship All feels like one of my best-​kept secrets. It’s located in the corner of a crowded strip mall, right next to CSUN, but I think a lot of people just miss it, because it’s in a corner on the side of the mini-​mall.
I use them all the time and I almost never have much of a wait when I go there. The staff — I think it’s a husband and wife team — have never been anything less that super-​friendly and courteous to me. If your kids are in-​tow, they’ve got a mellow little dog that often hangs out with them at the shop that is very child friendly.
It’s one of the few places I know of where you can send stuff via USPS, FedEx or UPS, and they will often go the extra step to price out the difference for you.
Very surprised to see the «1 star’s», because this place is terrific!

What a relief. I have been putting off mailing a book back to amazon for sheer desire to not wait in a long line, have to find a box, basically was just being lazy and didn’t wanna deal with it. Today I finally did however and it literally took me 5 minutes from parking my car and walking in. The man working, I assume owner, was friendly, nice, and helpful. I am not sure what the previous reviewer dealt with, he was fabulous and not only knew what papers went where and how amazon wants the label and other paper with the book, but also, the box was only 3 dollars and he packed it for me. It was the easiest part of my day. Thank you pak & ship all!

I need to get a fax this was the closet place so I went in and asked them for there fax # which they gave me.
Next had about 2 docs faxed to location, I got the confirmation from the sender that fax was sent ok.
proceed to Pak & Ship All told them I had a fax sent here, the lady behind counter looked for about 5 min. then she called someone to ask where they are. NOTHING! fax was not there.
So I called the sender back asked if they can resend docs they said no problem.
Went back to Pak & Ship All asked them if they received a fax they said yes. The lady comes back with 6 sheets of paper. I told here i was just in and you said you cannot find the older fax she said they all came at same time. when i looked at time stamp she was wrong the original fax was there she just did not look good enough.
bad placeto get a fax if you want to waste time, very unorganized.

Great, fast service!
I dropped something off for UPS pickup, and asked the lady to tape the box up for me. She did so willingly and it was free of charge!
I took a dollar just in case because one of the reviews said they would charge, but they didn’t.

I have been using their mail address services for over a year. The first year was great. No problems at all, but recently I had my package lost that was sent to Pak & Ship All. Azam is the business owner and he runs this place with his sister. My package was received and signed by Azam according to Fedex record. When I went to pick my package up, he told me that there was no package for me. I got a proof of signature from Fedex and showed it to him asking if that was his signature. He said it was his signature, then he changed his mind and said that it was not his signature and he had never received the package. I asked him if he had any insurance for stolen items from his store. He said no. He told me to file a claim with Fedex which I did, but it was denied because they confirmed that the signature was Azam’s signature. Azam keeps saying that it wasn’t his signature and is not willing to take any responsibilities. And I’m paying over $ 350 a year for their services to receive my mails and packages. My package was worth $ 170 so now I’m paying more like $ 520 for the services that I cannot count on. I can ask my neighbors to receive my packages for free and I can trust them more. Also they are open on Saturdays when they feel like although their store hours say Saturdays 10 – 4. I have driven all the way there to pick up my mails on Saturdays during their business hours and they were closed on several occasions. Make sure to call them before you go because they are very unprofessional about their business hours. I do like to support small businesses, but Pak & Ship All is completely unreliable. If you look around, you can find better mail address services with lower price, better services, and insurance for lost/​stolen items. I would highly recommend taking your business to somewhere else. I already found a place that can send scanned copies of your mails to your e-​mail address and that’s included in the price that is much lower than $ 350 that I had to pay at Pak & Ship All. Needless to say that Pak & Ship All would not even use e-​mails. I have never gotten any e-​mail replies when I sent them e-​mails.

All I wanted to do was to drop off an envelope with a prepaid UPS label. That’s what UPS locations do right? Collect UPS packages to be picked up? Here’s how it went down:
Me: Hi, I just wanna drop this off.
Lady: (looks at the label on the envelope) That will be one dollar.
Me: One dollar? It’s already paid.
Lady: It says it on the wall. (points at a paper on the wall)
Me: What’s the dollar for?
Lady: (gives me the dirtiest look) It says it on the wall. I just work here!
This is just ridiculous. Way to ruin my f%$#ing day. Yea, she might «just work here» but it’s her responsibility as an employee to be able to answer questions like that. I’m NEVER coming here again. They didn’t charge for dropping off packages before, but they’re charging for it now. Is that even allowed? If they actually had to do some work, I would understand the charge, but all they do is take it and slide it over to the pickup box! Avoid this place like the ebola.

We have 2 business PO Boxes at Pak & Ship All and they have been very helpful. The Staff has gone out of their way to take care om me. They are not the cheapest place to have a PO Box but they make up for it will great customer service. Thanks

I stopped in just to drop off my package for UPS and they would not accept it because I was using my own account number. It is more or less a courtesy, but since they would not help me, I would not go back. I also got some rate quotes for shipping a package by UPS and they were so high it was unbelievable. The UPS office is very close, near Roscoe and Havenhurst. Go there and save tons!!!

While stopping for coffee on my way to my Dr.‘s appointment, I saw this place and stopped in for stamps to get the rest of my christmas cards sent out.
The owner was very nice. We chatted for a few minutes. He looked up some shipping prices for me. All in all was a very pleasant person.
If I lived on that side of town, I would use them for my shipping needs.