Sonia Olivo – State Farm Insurance Agent

Called this office for a quote on auto and home insurance. Spoke with an agent and gave her all the info she requested in order to get a quote and was told that she will give me a call back later that day. Did not receive a call back. Called the next morning and spoke with another agent because the previous agent I was working with was out of the office for the next 2 days. She stated that they needed to know one more thing and that was whether or not I’ve had any accidents within the last 3 years. I told her no and she said ok, she will give to sales representative to call me back with a quote. Needless to say, this is now the 3^rd day waiting to get a quote from them and I’ve yet to receive a call back. If they are this slow in giving out a simple quote. I would hate to see how long it will take them to process an actual claim. This has persuaded me to go elsewhere. I will not deal with this office after this experience!

This by far has been the best experience with an insurance ageny by far. Ms. Olivo and her staff are very professional. They answer all of my questions with patience and ease. When I do have an emergency or need to file a claim. They go above and beyond my expectations with assitance. I was very busy with work a few months back but had been in a fender bender. The claims person came to my work to actuate the damage. I would by far recommend Statefarm and Ms. Olivo’s agency in North lake to anyone interested.

Sonia is a hands on agent. She will take her time to get to know you and your family. She anticipates the current and future needs of my family and provides us a menu of options that fit our lifestyle and financial needs. I have nothing but positive experiences working with Sonia.