The Canvasback

The Canvasback has been the traditional one stop shop for three generations of women in my family and my grandmother will still beg to stop by when she flies out from Atlanta. It’s a modestly sized store with the best selection of artist canvases that I’ve seen in a needlepoint store (not your amateur painted canvas here!) and an enormous selection of threads. They do outsource their finishing for pillows, stools, wall hangings, ornaments, etc. and they come back impeccable. The women who work here are always very knowledgeable and helpful but since the shop is so small, it’s easy to get in the way! You can also order threads over the phone if you run out and they’ve shipped them to me by mail.
My only issue is that occasionally I will be helped by someone who is rude or short with me, but I find that fairly typical of needlepoint stores in general. As a customer, I generally like to help myself unless I have a question (though I do appreciate helpful input!) and I know that is untraditional for this type of store. However, I’m going to keep coming back here for my thread since it’s one of the only stores that has a customer loyalty card. Score!

This is my favorite needlepoint shop in the area. It’s a cozy store with lots of canvases and fiber and a very helpful, friendly staff (and patient when I pick out fibers!) I also took a class there which was very fun — I hope to take more soon!

The ladies who work here really know their stuff! If you’re looking for needlepoint shop with knowledgeable staff, this is where to go.
Great selection of canvases, threads and tools.

I visit the Canvasback needlepoint shop every year when I come to stay with my daughter. I am a well travelled British citizen & I have never come across a more beautiful or well stocked shop for needlepoint enthusiasts. It is like opening Pandores box, & the staff are wonderful, always helpful & patient. Thank you Canvasback. Anne

My mom really likes needlepoint, and I come by here once every year or so to pick out canvasses for her as gifts. The ladies who run the store are always really, really nice and helpful whenever I come in.

They do have lovely canvases and lot of fibers to choose from, but the customer service isn’t very good. I purchased a picture frame canvas and 1) when it came time to choose the fibers, it was ten minutes to closing and the woman told me to come back another day (!!!) and 2) when I brought my completed canvas in for finishing (assuming they had a finisher they used or at least could recommend), they told me they didn’t and offered me no help whatsoever.
I told my mother-​in-​law, who works at a needlepoint store in the southwest, and she was horrified at the lack of service. We used to take her to the Canvasback whenever she visited us, but the last time she was here, she said she no longer wanted to patronize the store. So they lost two customers: my mother-​in-​law and me!

Inaccurate cost estimates, made me pay for their mistake, unfriendly and bitter staff (very snobby and stuck up to a novice needle-​pointer) unprofessional, over priced, wouldn’t recommend this store to even my worst enemy.