Northbrook Animal Clinic

The receptionists here are scheisse. When they do answer the man is always stressed out or upset sounding, has bitten my head off twice in a RUDE WAY, and hung up in my face when I asked him a question.
Now why in the hell would I wanna bring my business to this charming fellow? And if they act that way to someone who they are supposed to be schmoozing… how do they act to the animals who don’t know any better or can’t speak up!!!

We gave Northbrook Animal Clinic more than a fair shake, bringing our dogs in a total of 3 times for routine check-​ups and vaccinations. However, after multiple issues and no attempt to correct any of them, we’ll be moving on to a new clinic.
Strike 1: one of our dogs has a small tumor on her leg, which we have been monitoring over the last year or so. The vet measured the tumor 6 months ago and recorded the size. This month, a different vet at the practice tried to measure it but got a completely different measurement (the tumor has not grown much, but her measurement had it marked as 4 times the size of when it was last measured). Her response was that her and the other vet must have measured it differently and wasn’t sure how her colleague had used the measuring tool. WHAT? You don’t know how to consistently use your tools? What’s the point of measuring at all then?! How are we supposed to know if the tumor has changed at all? Completely unacceptable.
Strike 2: they refuse to send in prescriptions to online pharmacies in an attempt to get you to buy drugs through them (for a substantial mark up). We asked multiple times have our prescription faxed to our pharmacy of choice and were told we would need to come in, pick up a physical prescription and mail it ourselves. I understand vets claim you, «can’t trust» online pharmacies but ultimately, it’s our choice and trying to make it more difficult for us is just frustrating.
Strike 3: we came in with one of our dogs for an appointment and brought our other dog for moral support. While in with the vet, we asked her a minor question about the second dog (if we should take any action about a broken tooth he has). The vet took all of 30 seconds to look at it and told us it was nothing to worry about. Upon checking out though, they charged us for an appointment visit for the second dog! When questioned about the charge, we were told it was «policy» and there was «nothing» they could do about.
There are simply too many good vets in the area to waste your time here. Customer service is poor and they’re more concerned with turning a quick buck than building a relationship with their clients. Keep looking, this practice is not worth your money!

Dr. Jones is a wonderful Vet but if you can’t get someone to answer the phone it doesn’t do much good.
The review written by Melissa describes my exact experience today.
Upon searching other clinics in the area, I called another local clinic that actually has someone professional and kind to speak with & believe it or not, takes appointments.
Hard to believe that in today’s advanced communication a business can’t connect with it’s customers.

Northbrook Animal Clinic, specifically Dr. Jill Korfist but including all the techs and front office staff, have supported me and my kitty who had a complex set of conditions, through thick and thin. They have always been accommodating, sympathetic, and especially skilled in managing his multiple issues. We finally came to ‘the end of the road’ and their sympathy and support was beyond a profession level and extended to the personal. I would never take my pets anywhere else, I can’t sufficiently express my gratitude to everyone there.

This review is strictly for the front desk staff and Dr. Scott Jones. (I actually had a bad experience with the two other vets in the office, but this was years ago, so I don’t know if they have since changed.) Dr. Jones is awesome.
.Ever. Probably a dog whisperer. We’ve been seeing him for about 7 – 8 years. My dog has had allergies and skin issues, but he hasn’t had any major surgeries yet. I have never had an issue with the front desk staff. They seem very professional and courteous. I just called in to talk about a tooth cleaning estimate I had received from another vet, and the woman who answered the phone was really knowledgable and nice and answered all of my questions. Speaking of the front desk staff… the last time I went to their office, I brought along my 2.5 yr old daughter and 1 month old son. The playhouse kept my daughter entertained and I covertly nursed my son in the waiting area. I didn’t feel weird at all to be doing that there.

I just wanted to express our family’s gratitude for the thoughtful and expert care we have received over the past two years. Our main vet is Dr. Korvist, and she has treated our 9-​year old dog through 2 major operations, always presenting us with the choices in the most sensitive manner.
She always leaves us her personal cell phone number just in case we have any questions or concerns. And the follow up care has been so attentive for our canine member of the family. All the staff we have encountered mirror this commitment to our very special dog!

I have been going to Northbrook Animal Clinic for 20 years. Dr. Needleman and Dr. Jones were a great combo. Ever since Dr. Needleman retired the practice has gone down hill. My problem isn’t with the doctors it’s with the front desk staff. It’s difficult to schedule appointments, call hold time is ridiculous, you often get a busy signal when calling, staff can be rude and not customer service friendly. They make mistakes and do little to apologize or accommodate for their errors. Unfortunately, this reflects on the whole practice. There are several great vets in the area and no deserves to be treated poorly.

I have been taking my animals here for 8 years or so. Both of my dogs see Dr. Vogl, but have seen other vets when I need an appointment quickly. They always seem to be able to fit me in, the vets are professional and seem to be very knowledgeable. The staff is great (very friendly), and I love that I can schedule an appointment with a vet tech for routine care (ear cleaning, toenail clipping, etc.)