lululemon athletica

I have shopped at many Lululemon locations, mainly in the city, Oakbrook and even Old Orchard… But this particular location had terrible service. None of the girls working had that «bubbly» personality that you often find when you walk into a Lululemon. I had to exchange an item and when I asked about how to go about doing it the girl points to the shelf and says just go grab what you need. Of course they didn’t have the exact item I needed in the exact size I needed… So then I had to find someone to help me figure out that issue. Finally she suggested ordering the correct size online, well I was going to be traveling within a few days and needed it right away. When I mentioned that to her she said «express shipping is not complimentary»… Ummmm ok is it my fault your store isn’t stalked with every size/​color… No lady you need to make it complimentary! Anyways, she didn’t… So I just left empty handed after returning my item. Ugh never going back to this location I would rather drive further for better service.

Just the other day I had the mispleasure of shopping here and was insistent about posting a review until I read the others and now my attitude is «what’s the point!??» …as it’s quite obvious that if a store can receive such horrendous reviews time and time again about their staff and not do anything about it, then it’s quite obvious that none of our reviews make a difference with management or any other higher-up’s..

Not my favorite Lululemon. A lot of the employees seemed to know or was already helping other customers so I don’t think we even got a hello. That said, I’m learning the stores do not have sale sections. You have to dig for those items. So when people are gathering and chatting, it can be a deterrent to ask them to move out of the way to look for things.

My daughter and I visited the store last week as she was eager to get some new clothes with a gift card she had received for the holiday. The salespeople were so nice, patient and helpful. The clothes are great, although they are very expensive. One pair of yoga leggings cost about $ 90. So, her $ 100 gift card did not get her too far. She was happy with her purchase though, and we will shop here again. Just know that the clothes is expensive, and make sure to wash them carefully so they can last — and you can then get your money’s worth!

Just came in to try on a few things and ended up purchasing one pair of cropped workout pants. I interacted with several of the salespeople and they were all very knowledgeable about the merchandise and very helpful. None of them were snobby as has been mentioned in other reviews. Sarah found several tank tops for me to try on but they were out of the color I wanted so she suggested I order online. I will definitely be back!

I am disgusted by the horrible salespeople at the Lululemon in Northbrook Court. I went there to exchange the Mother’s Day present my husband got me. I’m pregnant with twins, so I’m not small and the poor guy bought my non-​maternity size. I went in there today to see about exchanging them and was disappointed by the snobby, ridiculous people.
#1, The Greeter: He took away my exchange merchandise and made me feel like a criminal, like I was going to stuff the bag full of hot merchandise and make out like a bandit. It was awesome. Oh, but he was completely disinterested in helping me find the new size of pants. I’ve never shopped this brand before, so I don’t automatically know what I’m looking for, so I really needed the exchange to match to the new pants. Too bad for me!
#2 The Pants Guy: He was literally referred to as «the pants guy» and he was in the pants area, yet he was also disinterested in helping me find pants. I needed someone to help me locate the correct size and style of my return, but he just pointed at a few messy piles and basically said, «have at it yourself». Um, okay, then what are you here for? Maybe these stupid pants wouldn’t be so overpriced if they trimmed some dead weight in the sales department, if you know what I mean.
#3 The Worst aka The Dressing Room Lady: She scolded me for not having my exchange with me. SEE NUMERO UNO. She also scolded me for taking an open dressing room without being invited (it was open and she was no where to be found, so I went in, but there I go being a criminal again!)
All I wanted was a pair of black track pants in size 8, but since I couldn’t find them and no one seemed to give a damn, I just returned my gift altogether and left. I’ll never be back, nor will I ever buy a pair of these overhyped trash bag pants ever again.
On the upside, I guess they’re progressive in their profiling of criminals because I’m a lily white north shore blonde. Two stars for that!

Ugh. This is the only Lululemon within 20 miles of me, but I would rather go all the way to a Lulu downtown. The selection here is small, but my biggest problem with this place is how snobby it is. Yeah, it’s the North Shore, but I honestly had to leave after trying on one piece of clothing. I couldn’t stand how fake and annoying the associates were… and also how they wouldn’t stop talking. Also, no joke, HITTING on the men who were there with their women. My husband (who is a really good sport) was seriously weirded out by this place too. I won’t be coming back.

I love lulu clothing and used to shop here for my family until I learned about 2 company policies which I really disagree with.
The Northbrook store refuses to hold anything. I saw a jacket in the Evanston store that was on sale but they did not have my size. I ran into Northbrook quickly on Thursday and saw that they had 3 jackets in my size. I was on my way to an appointment so I asked the sales associate to hold it for me for an hour. She acted like it was a huge deal and stated that they don’t hold. I asked her to speak to a manager, she said she was one! Her name was Emma and her customer service skills were terrible.
I was so angry that I called the «customer education» number and spoke to someone called Bridgette. Bridgette informed me that no stores hold for a customer and she is not «above» the store so she could not make her do so. She was missing the point, I was trying to voice my dissatisfaction for a policy which I did not like.
Furthermore the jacket was on sale in Evanston and not in Northbrook. Bridgette also explained that each store has their own discretion with markdowns. So, you can pay full price at one location and 10 miles down the road, find the same item on sale.
This does not seem to be a very customer service friendly store nor did I feel that bridgette gave a rip about customers opinion or feedback.
While I love the clothing, I vote with my wallet and will be shopping elsewhere.

This review is for the actual storefront not for Lululemon in general.
Relief; A storefront that is not «child friendly» but didnt feel totally awkward. I shell out $ 20 – 30 an hour for a babysitter to go to the gym (or sometimes just sit in the parking lot in my overpriced yoga gear because its quiet) and do not want to add another $ 50 just to go grab a pair of work out pants.
This location is next to the «Gymboree» kids gym inside Northbrook Court. They may not intend to be child friendly but they really do not have a choice. I had never visited this location because I live closer to the Evanston store and usually have my toddler with me when in Northbrook Court. After spending way to much time at the play area he passed out in the stroller so I ventured in.
The store is small and very busy on a late Wednesday morning. Two other shoppers had well behaved toddlers snacking on gold fish peeping out of the $ 65 tanks. I was greeted several times and always met with a smile. Of course, was not offered assistance or a dressing room. I get it. After all, how many $ 150 hoodies would I be buying when I refuse to pay my babysitter so I could go to the mall without my own gold fish totting toddler wearing his balaclava backwards because he doesnt want anyone to look at him. Then again, from that snooty description of him, maybe the staff knows their clientele and catered to him accordingly.

Their clothing is really expensive for workout clothes, but some items are worth it. I love their scuba hoodie and wunder under leggings. Both are so comfortable and perfect for traveling. The scuba hoodie has the thumb holes which I like and a larger hood to keep my head warm. The brushed wunder unders are so soft inside and warm for the cold Chicago winters. I also have a regular pair of wunder unders which are comfortable too but not as warm as the brushed pair. They have free hemming which takes about a week.
The rest of their clothes are cute, but I don’t think it’s worth the money.
Most of their employees there are friendly. But the girls working the changing area aren’t friendly at all unless you look like a snobby north shore girl (it happened every time I went to the store so it wasn’t just a couple employees who behaved that way). Unfortunate since I’m spending practically $ 100 on a pair of leggings.

Preface: I don’t like Lulu stuff generally and every time I go into this location I’m trying to convince myself that I must be missing something. Everyone on Earth seems to think Lulu was sent from god! I don’t get it… Lulu clothes are not flattering on me and I hate that I have to get the pants tailored. Meh.
This location is incredibly snobby and I’d give it one star for that reason. I suppose it’s par for the course for Northbrook Court. tThis store gets 2 stars, however, because they do have a consistent selection of clearance items. Whether or not I actually buy them, well…

recently went in to look for pants and i had specific requirements! the staff was so helpful and really cared about my“requirements”. iwas able to find just the right pant for me, they hem for no additional charge (yes their stuff is pricey enough), and they made shopping a pleasure. additionally they helped me with a headband for yoga. No easy task, because you can look pretty goofy if you r not careful and the staff there really knows what looks right! going back for other colors, asap!

I love Lululemon (even though I can’t usually afford their clothes) — they really do make the best (and most flattering) things for yoga (and other sports too). That said, this location is SO TINY! The selection is so poor. I even overheard one of the sales associates explaining that they run out of colors so quickly that they usually only have black in stock (since all of the other colors change with the season).
Not bad for those emergency yoga purchases (not sure what constitutes an emergency, but you never know) but if you want a bigger selection, head to Evanston or Lincoln Park.

The clothing they sell in here is definitely worth the price. You get quality, comfort and cuteness all in one pair of adorable yoga pants. They make your curves flawless and just like Joe said, they get a guys attention. Ladies, like a guy at the gym, but he’s not paying any attention? Go to Lululemelon buy a pair of pants and tomorrow he will be all over you.