Taco Bell

So this is the second instance that we have gone thru the taco bell drive thru wanting a small quick snack. Grab two Fiesta potatoes and are told to pull aside and wait. We wait 5 – 7 mins. Get our nice hot bowls pull off and drive a ay only to realize 5min down the road there are no forks. How exactly does one east a Fiesta potatoe bowl with no type of utensils. So we now have to turn around and after all that no we stuck in line again and end up with forks but now cold Fiesta potatoes :(

Recently I stopped in at this Taco Bell on a Saturday afternoon and I have to say that the service and food quality here was terrible.
When I arrived I was the only person in the drive-​thru, I ordered a few soft shell tacos as well as a dollar menu burrito. When I arrived at the window I was asked to pull into their waiting area for my three items… come on.
When they asked me about sauces I requested the new Diablo sauce. When I finally went to eat my sloppy tacos that fell apart, I realized that they had never placed any sauces in the bag.
In the end, this used to be one of my favorite Taco Bells in the area, but now they are lackluster at best. The Taco Bell in Hadley has better service and their food is always made well.

This review is for the day manager who worked on 2÷27÷15. The man insulted and embarrassed my family after we payed for tons of food for a family of six adults. He scolded her for taking too many free sauce packets even though she had taken only 12. Then he said, «next time you’re not allowed to take any sauces… you took $ 40 worth… this is my store.!» He made several more comments embarrassing her in front of other customers. This same man has done this in the past with people. He was getting loud so my mom stood up for herself, saying she has been a long time, frequent customer and we have lived in this city for over 24 yrs! His tone, demeanor, the way he was embarrassing her was uncalled for. My mom told him he’s the rudest person she’s ever experienced there. I’m shocked myself that someone would do this twice! My mom ended up returning the food and leaving. As she was leaving he said sarcastically «We love you… please come back again.» Treating customers this way is horrible. No one should be treated this way. I am appalled at this behavior and will surely take this much higher.

Absolutely horrible service and extremely rude manager! Taco Bell corporate needs to step in. Too bad I didn’t get the managers name, but he was there on the afternoon of February 27, 2015. I highly recommend going anywhere else!

Do you enjoy a side of tea party with your chow? Do you find it appropriate for restaurant workers of any type to share their unsolicited political opinions?
After some lighthearted joking about the price of 2 burritos and a soda ($ 7.38) through the drive through speaker, the staff member went THERE and said, «Yeah, Obamacare. Hahahaha!»
To which my boyfriend laughed at him not with him, and shouted, «You’re an idiot. You’re an IDIOT!» and drove off to Burger King for some bipartisan Satisfries.
Not for nothing, but isn’t this Massachusetts? You know, the state with former Governor Romney’s healthcare plan, that strongly resembles Obamacare?
I digress. Not appropriate, dude, and not necessary.

As a former Texan, I was hesitant to go to a Taco Bell — but now I’m hooked. It’s not that Taco Bell produces authentic Mexican cuisine — in fact, it’s quite the opposite — but there’s a little bit of magic that goes into each taco. I think that magic is called crack, because I can’t seem to stop eating there after shows.
There are a few things that make this Taco Bell in particular quite the joy:
1) The Music: Like Ben was saying, the music at this Taco Bell is pretty phenomenal. I’m not sure who has their Ipod plugged in, but I’m always jamming out to unexpected, not from the radio tunes mixed in with top 100 hits. It really makes the eating experience better if you’re going in to dine.
2) The portion sizes at this Bell are a lot bigger than the one in Hadley.
3) The food, while mass produced and cookie cutter, is great after a show and the drive-​through is open past midnight.
4) It’s pretty cheap.
Things to keep in mind:
1) It’s Taco Bell. If you’re looking for dining at it’s finest, you’ve come to the wrong place. The food is good for a drunk run, «too lazy to cook dinner» weekday, or when you just don’t have the time to make food yourself — but there are better options around.
2) This is an «eco-​friendly» Taco Bell, which, as far as I can tell, means they tried to do some environmentally friendly things and they’ve mostly failed. Word on the street is that it also makes them use a different oil to fry their taco shells (because the taco salad shells taste terrrrribbbllllle at this location), but that might just be a myth.
3) At this particular Taco Bell, be sure to check your order. 3 out of 4 times, our order has been incorrect. This doesn’t necessarily end up being a bad thing: we’ve gotten as many extra burritos as we have missing tacos. Still, check before you drive off or be doomed to return.

The friendliest Taco Bell Staff I have ever encountered. One time they opened the door for me when I entered the building! So nice!

I don’t know who picks the music at this Taco Bell, but I love it! The combo Taco Bell/​KFC is always hopping, and the music just adds to it. The portion sizes tend to be larger than the Taco Bell in Hadley. As the first Taco Bell to open in the Amherst/​Hadley/​Noho area, this place was fairly busy until the Hadley store opened, and still remains fairly busy.