Shu-Fix

I’ve been going to this place for years. When I lived in Boston, I would bring my shoes in when I came back to visit family because I haven’t found anyone else as skilled or reasonably priced. Plus the cobbler is such a sweet guy and will be honest if he doesn’t think the shoes are worth repairing.
Make sure to save your ticket with the shoe number! The shop is pretty disorganized and he can’t find the shoes without it.

I have lived in Northampton my whole life, never even new this place existed. For Christmas I bought my daughter a pair of Bandolini boots. She instantly fell in love with them. After wearing them once the zipper split, I tried to exchange them but they were sold out. I brought them to Shu-​fix, he fixed them in two minutes, when I asked him what I owed him he said «happy new year»!!! My daughter is so happy and I was blown away. I will 100% go back and gladly pay.

The first time I came here I could tell that the cobbler is a kind gentle man. He always has a smile on his face and is very friendly and helpful. I had a three-​year-​old pair of leather boots that had many signs of wear and tear and needed new heel tips. He made my boots look great by polishing up the leather and only charged $ 20. I can probably get two more good years out of these $ 200 boots. Definitely recommend this business.

They fixed the liner on a pair of Timberlands that I had basically given up on. Now they are literally better than before and I bet I can get three more years out of them before my friends and family force me to get a new pair.

Nice guy, good service, but I’m giving three stars because one pair of shoes was fixed quite nicely and the other pair was way worse after than they were before.

Great, quick service and fair prices. $ 15-​$ 20 to get boots or heels re-​heeled and shined up. I’ve brought at two pairs of heels and three pairs of boots to the store over the course of 5 years and have been so pleased with the results.

We’re so lucky to still have a neighborhood cobbler.
I’ve been a Shu fix customer for what seems like 20 years. That should speak for itself.

I bought a pair of boots from Ninewest that looked good but were too big around the calf area. Shu fix took care of that. He reduced it where the zipper was situated and you cannot tell that the boots did not come that way. He did however not have the boots ready on the day promised but made up for it by stretching them out at the bunion area for free. I will be sure to call beforehand next time as I do not live in the Noho area. I will definitely use him again and I’m so glad that I wont have to return boots just because of a wider calf area. Of course they have to be worth paying $ 60 for the adjustment though.

Go to Shu-​Fix. Best place for shoe and boot repairs and then some. Had a bridle (for a horse) resized and he did an amazing job.

I had two pair of shoes fixed here and they were great! Had both done within a week. Perhaps a little expensive, but still much cheaper than what I could find in Boston! Also used quality materials that I know are going to last. Would definitely go there again.

I dropped a pair of boots off to have the heel fixed on Tuesday. The owner asked when I wanted them done by, and I asked for Saturday. They were ready for me when I went in, and beautifully done. So happy to have my boots back and ready to wear. Especially since I just got them and the heel broke on the second wear. I’ll be back with other pairs of shoes!

I love Shu-​Fix! For lack of a better phrase, Shoes Matter, & I’ve been comfortable bringing mine here for over 10 years. The prices are extremely reasonable – last time I brought my boots in, I overheard another customer chiding the owner for not charging enough! It feels good to support a local business with this much history & integrity.

I brought a pair of boots a week ago, and the owner of the place fixed very fast. However, the zipper he put was loose and the boot looked funny as compared to the other one. I returned to the store and politely asked the man if he could fix the problem. HE LOST IT. He started yelling at me that I was being picky and slammed by boots in a pile of shoes. I asked him not to yell at me, and he kept on saying how STUPID I was for requesting such a thing, that he was, however, willing to do. I took me boots back and left. I SWEAR NOT TO GO THERE ANYMORE.

Having a pair of Danskos reheeled costs $ 15, which is quite reasonable. In winter, it took a little over a week, which is about the standard time everywhere.
They polished up a scuffed and worn pair of clogs they reheeled amazingly well; they looked better than they had in years.

Have loved this little shop and Joe (and Bennie– RIP) — all business people should be so wonderful. Cannot say enough good about them. They deserve your business!

Good in all ways. Incredibly sweet funny man, exceptional service.

Great service! Quick, friendly, and quality. Such a sweet man who owns it. He only charged me for the heels on my boot and did my sandals for free.

Have only been bringing them shoes and sandals and boots to repair for about 18 years, but still find the care, promptness, and value to be hard to surpass, especially within 30 miles of Northampton. Paul’s in Amherst is okay but sometimes sloppier and always pricier. I’ve never had a regret yet with Shu-​Fix even after they moved from their old King St. location. But maybe the next 18 years will be different? I hope not.
Thanks to the people rating my post, I investigated and found that the cobbler, Jose Serrazina, was featured in a local public television program on local businesses/​manufacturing called «Making It Here» on WGBY, Springfield, in Season 4, episode: Shoe Fly Pie
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I checked the hours:
Mon 8:00 am-5:00 pm
Tue 8:00 am-5:00 pm
Wed 8:00 am-5:00 pm
Thu 8:00 am-5:00 pm
Fri 8:00 am-5:00 pm
Sat 8am-​3pm
I called and posted the hours of business. And FYI I have had Birkenstocks, Teva’s, hiking boots, and business shoes all repaired here with satisfaction. Your turn.

the little old portuguese man who owns this place is the nicest man ever. he’s been repairing my family’s shoes for many years. and he punches additional holes in belts for free, if anyone cares.

Strange little store, odd people running it. They did manage to save my favorite (but mangled) pair of cowboy boots lickety split, however, so consider me a fan. And so cheap! Just be forewarned that you’ll feel like you’re going to get your shoes fixed in someone’s backyard-​ramshackle-​garage.