Extasis Salon & Spa

This is what 170 $ costs at this salon. The argument over the bleeding highlights was free of charge though. I had to wait almost 40 minutes before the stylist came out to destroy my hair and allow me to leave the salon looking like this. I went home and cried and then pulled myself together and made and appointment with my old stylist to fix this. So much for trying out a new place closer to home. Lesson learned.

UPDATE: I tried to contact the salon about my experience and to resolve my complaint. I was met with a very rude, unidentified and insulting person. The customers service was completely unprofessional and while the person did at first offer to «redo» the polish, the rest of my issues were dismissed as my own fault for not understanding their package. The person also blamed Groupon for the misleading ad rather than the salons service. I must reiterate that I have NEVER had a mani/​pedi that didn’t tend to skin, callouses or cuticle care. The brochure available throughout the salon clearly states that «filing and cuticle push» are included in the «Shape Up» Mani/​Pedi. Yet while my nails were filed, my skin and cuticles were not managed in any way. My hand nails were filed, my toe nails were clipped/​evened up and polish was applied. That’s it! A very poor offering for any salon. The ad should not have been worded as a mani/​pedi but rather simply a polish. I would not recommend this salon at all. Spend your money elsewhere. There are plenty of great salons around town.

Although I am uncomfortable giving a business a review that is not positive, I do feel it is important to share my story. I spent over 6 hours having hair extensions put in. I was asked to sign a waiver releasing the salon of all liability which I did indeed do. My hair is quite fine so when the fusion extensions were put in, the sides of my hair were unable to hold many resulting in a somewhat mullet look. Immediately I noticed my scalp was itchy, but expected it to subside after I became used to them. My scalp continued to itch after a couple weeks. I called to have them removed on a Wednesday and had to wait until the following Tuesday to have them removed. At this time I incurred an additional $ 100 charge to have them removed. Although you are told they will not do damage to your hair, I have large bald spots all throughout my scalp. My natural hair is broken in many places. I do have photos showing these spots, and have had them verified by a reputable salon. I don’t feel the cost was misrepresented, nor the process– however, please be AWARE that if you have them removed prior to them growing enough, not only is the removal process extremely painful, but can leave you bald spots. I did feel as if I were shamed for not «loving» them and wanting them removed so quickly. I was told only ONE other person ever felt this way. There were some positives. I did find the staff kind and hard working. I feel they were upfront about the costs and the maintenance the hair would require once the extensions were put in. I do want to warn others that despite what you’re advised, if they are taken out too soon, since they are so close to the scalp that it is very painful and bald spots are not only possible~ but I have the photographic evidence to prove it!

Disputed ridiculous price of hair extensions i was charged without my consent. Owner has insulted me called me a thief and a child and told me I would spend my time sitting in a cell over a civil issue. Told me i had to pay the piper! Very immature. Called police on me over a disputed charge which they informed her was CIVIL. Would not stop emailing me on my honeymoon. See previous review. ridiculous. Had to get her extensions removed and fixed within 48 hours because they completely shed out. Weren’t real remy hair. Don’t go there to see cathy or for hair extensions. Biggest mistake I’ve made. She is making up responses on this site trying to justify what she does. Do your research and go elsewhere for hair extensions!

I had a great experience here. The salon is huge! It is also very clean and sanitary. I saw them sanitizing many things. That is very important to me!
I used a deal from Amazon local! The price for that package was a super deal!
I got a massage a facial and a mani-​pedi.
Overall I am happy with all services. The staff was very friendly and welcoming.
There isn’t much of a «SPA» area. By that I mean the darking seating area with Tea, cookies and comfy robes, that your higher end spa would have. And during the massage you will hear all the noises from the salon.
My facial was great I am nice and smooth!
And I am happy with my Mani-​pedi!
This place is clean and friendly and for an all in one place I AM IN!
They do everything here!

Stacey was great. I went bc of a groupon but I will go back to try other services.

Purchased a groupon for a massage here. The place looks really nice, however the lady that answers the phone and at the front desk doesn’t know how the massage place works (whether they use massage lotion, oil, etc?). Seems like there is a disconnect between the massage and salon.
I received a pretty horrible massage. It was basically like someone rubbing oil on me and that was it. When I asked the masseuse to concentrate on the target areas that I listed, she didn’t do it. I told her to use her forearm on my lower back, she said she was «just getting it warmed up and will get to it», however she never did. I actually left the massage and my back hurt for the rest of the evening.
Prices are insanely odd, $ 90 for an hour massage? I paid $ 39 for the groupon and it was definitely not the right choice. I’ve gotten massages all over the country, even in Vancouver at Smile Thai Massage and these prices are insane for a second-​grade, suburban spa.
I would not recommend this place.