NTB-National Tire & Battery

I normally buy my tires from the competitor across the street, but this time I waited until the last minute to call for an appointment to replace the rear tires on my wife’s Mercedes. The competitor didn’t have them in stock; NTB did.
I dealt with the manager, who was very courteous and knows her stuff. On this day, one of the technicians no-​showed so the wait was almost twice as long as promised. They offer a very nice waiting area with comfy seating, TV and complimentary Keuring coffee.

I needed a new battery for my 2006 BMW and spoke to Christa on the phone about the options. She was knowledgeable, friendly and even discounted the installation fee for me. Once I got to the store, it took about 45 minutes to complete the service. I was given a $ 20 mail-​in rebate at check out and found a «thanks for your business» note on the steering wheel of my car. First class service.

Back here the second time in a week to get my TPMS reset. The first time it took me over 20 minutes to check in. 5 Patrons in line, only one clerk. Bought a tire and had the sensor replaced for one of my tire pressure monitors. Was told because we were waiting they’d get us right in. Over two hours later I was back on the road. Guess what TPMS still had the same fail code. Called them next day, they told me bring it back in. They’d get it right in and the wait would be about an hour. I am sitting here now 90 minutes later after being told that nothing was done last week to fix the TPMS and my car is exactly where I parked it. The service personnel were at least unhelpful and unfriendly still. There is a Discount tire across the road. I could kick myself for not going there.

I hate giving this place 1 star! I was told my car would be ready in an hour and a half for an inspection and oil change. They called to tell me it was ready in that time frame. When I arrived, my car was NOT ready. I was told I don’t know why you were called but we haven’t done the inspection or rotated the tires. I had an appointment to go to and could not wait any longer. I told them just take the inspection off my bill and give me my car. There was no apology or anything. The manager stated that they would put the tires back on my car and have it out immediately. They didn’t even rotate the tires. This place is a joke! The poor reviews certainly outnumber the good ones… go with the majority… STAY AWAY!!!

Brought my car here for a set of 4 tires since the computer said that they were available. I normally go to the location in FW on N Tarrant, but the tires weren’t in stock there.
With an appointment, dropped the car the night before. At 4pm, 6 hours after my 10am appointment, I called to see if I could pick up the car. Oh, that VW Passat.. . sorry sir, we haven’t touched it. The couldn’t find the tires in stock and wound up going to the N Tarrant location to pick up the shortage. The car was ready the next day.
When I picked up the car, I asked about an alignment. The tech said «I drove it and don’t think it needs one.» Didn’t know you could check an alignment that way.
This place sucked. The staff was unresponsive, though apologetic. Won’t come here again, I suggest you don’t either.

I don’t know why I keep coming here. They never give you an accurate time on how long it will take. I’ve been here 2.5 hours for new tires and a battery and no end in sight. They are always understaffed. The tire packages (buy 2 get 2) have buried fees in «free» upkeep of tires that they expect you not to take advantage of (since their service is remarkably slow). This is not my first time waiting forever. Go somewhere else – this place is mismanaged. Lots of people came and went today after told they will not get to their car anytime soon.
((Update: took four hours and they didn’t even do alignment as requested – said to come back later in the week. Unbelievable. I never have a good experience here. DON’T COME HERE!))

Pete the manager was awesome. Great customer service along with the tech that worked in my truck. Got in and out in less than an hour for a tire replacement. I will definitely do business here again.

If I could give this place no stars, I would.
It started last night, Friday, August 21^st. I had a 7pm appointment to get 4 new tires for my Jeep at this location. I got here at 6:45pm and was told they were so busy, that they wouldn’t be able to see my vehicle. But that they could see me today, Saturday, August 22^nd after 2pm and they would have my ticket ready and would make sure I was seen at the time I came in and because I didn’t throw a fit, they were going to cover the oil change.. So, I set an appointment for 2:30pm and I get here and they only have an appointment for me for an oil change. So, they check to see what tires I want and so I start waiting. At 4pm, I get told, they were fixing to take my jeep back. Excuse me, I’ve been here for an hour and a half and I was supposed to get seen immediately because you couldn’t keep the appointment you had with me last night. I’m so aggravated, as I’ve been here almost 2 hours and I’m still waiting. I wouldn’t recommend this place to anyone.
I keep coming back to NTB in hopes they can redeem themselves from previous oil change problems but this is ridiculous.

I have tried calling and visiting this store for two weeks now. Every day there’s anywhere from 2 to 4 hours wait for an inspection. I also get «my technician isn’t here», or «I only have one tech.»
Who knew that 1 pm was such a busy part of the day.

I’ve gone to the same ntb store several times and always have been taken care of. This time I had a slow leak in one tire. Found out it was damaged on the side wall and needed a new one. Couldn’t get the same tire for 3 to 5 days so Pete recommended that I go online to
and order. Ended up buying 4 new tires delivered to ntb and they installed no sweat. All tire inflated to correct pressure and drives great.
These people who complain about 1 ½ hours for an oil change I say if you want an oil change go to a quickie lube not to a tire store… duh!

Went to Walmart and was told hour and a half wait. Then asked if I could get a battery and change it myself in the parking lot which was ok. Then asked if I could borrow a socket and the guy told me I could go ask the manager myself. Lazy and crap sevice
But this review is about NTB right. I pulled in and left my car running and saw it looked pretty busy. Blake came right up to me and asked how he could help me. After hearing my dilemna and time crunch he said he would fit me in right away and hadle it himself. What??? Good service? Yup darn right. He handled it like a champ quickly and professionally. New battery in a jiffy! Thanks NTB and especially Blake! My first and not last trip to your shop. Even had a good cup of coffee! 4 stars my brothers and sisters!

These guys are all first class, they keep their word and do great work. Pete the manager and Blane the Master Tech do all my work and always will. If you are looking for a good reliable trustworthy mechanic that’s OPEN ON THE WEEKENDS this is your last stop.

If I could give Zero stars I would! I only came in for a state inspection and I was treated like a third class citizen. I was waiting on Robert to come out of the restroom and while on his way out the phone rang. He went right to the phone and went straight into conversation ignoring me and proceeded to talk to the person on the phone for some time. Then seemed put out that I was patiently waiting on him, then asked me with distain why I was there and what I needed.
I told him I needed a state inspection. He then asked what year my car was and instantly told me that they could’t do it because it was a classic. I mentioned to him that it certainly can be done because it’s a safety inspection only, which is when the inspector had to come over and correct him.
From this point on he never spoke a word to me except for asking my signature on the repair authorization and went into the shop throwing his arms up ranting.

Do not do it. These folks do NOT have their act together. After confirming tire inventory for my truck, set an appointment Sunday afternoon for 9am Monday. Arrived to no tires and we do not know what happened.

Arrived at 3:30 P.M. for a Conventional Oil Change, which included Tire Rotation, Air Pressure Check, Fluid Top Off, Visual Brake Inspection, Battery System Check. I received a mailer after having my battery changed last Fall. Went to use the discounted price on the mailer for the services described above. Not only did I wait for almost 3 hours for an oil change, but to be subjected to a condescending service advisor «Mike» after asking in my vehicle was ready. He offered an apology, but really almost three hours after arriving? Also, in the mailer they were supposed to top off the fluids. I inspected my vehicle after arriving home and the fluids were NOT topped off and proceeded to top them off myself.
I will not return and cannot recommend them.
This was posted upon details from my better half who does not have a Unilocal account.

Holly Cow ! Went by two months ago and was told I needed $ 600.00 in repair. GOT A SECOND OPINION. It was only a bad battery cable. Just $ 16 dollars later I am on road. Go to Kwik Kar Lube on Golden Triangle Rd. in Keller, Tx.

I’m sorry to see that this location got such poor reviews, I had a good experience.
I got a flat this week, and called NTB because in the past they have been cheaper than the dealership in replacing my tires (unfortunately, I’ve had to replace them more than once). My car has run-​flats that are not typically stocked, so I called and requested that they order the tire for me so I could come in. The staff member who took my call told me he was happy to order it for me, but suggested a website I could order them wholesale myself and have them delivered to NTB for installation. I did so, and saved about $ 200– awesome!
When I came in to put my tire on, it took about an hour, but they were upfront in saying that it might take a while. When I was finished, the person checking me out suggested an alternative tire type for next time (hopefully a Long way off!) that is cost effective and a better quality.
I hate paying for car stuff so much. It’s one of those things you have to do, but I can’t help but think of what I would rather spend the money on. NTB made the process easy, and I really appreciated their professionalism and attempt to save me money.

Disappointed to read the negative reviews for this NTB, especially as they do not reflect the positive experience I had with them this week…
I had purchased a set of Cooper tires from NTB… really did not like the tires! The had poor traction and handling, but I accepted the performance as I had not gone wiht a top of the line tire. HOWEVER, after 24,000 miles, this 60,000 mile tire looked like it was ready for replacement!!! Honestly I think it was a tire compound defect. Len Zielens, Service Manager, offered me a pro-​rated value of the tires (which was fair) and encouraged me to put Michelins on my Highlander… WOW, what an amazing tire! Len was professional, no haggling or complaining about the credit… great customer service!!! And as i sat in the waiting room having my new tires installed, I listened to other NTB Team Members talking to customers… professionalism was evident in all exchanges.
My NTB experience has been hit and miss in the past, but these guys earned a customer for life with this exchange…

I’m not sure why the previous posters have had so many issue but mine yesterday was a positive one. My diesel truck had been starting sluggishly and I felt it needed a new set of batteries. I called NTB and they said they had the batteries in stock and could take care of me right away.
After analyzing the batteries, they did find one that was suspect and the 2^nd battery was borderline. They even showed me the results to confirm what I already felt was the problem.
I was treated with respect and the two batteries were installed within an hours time. I’ll definitely return again in the future when additional work is needed.

only go here if you need to kill several hours of your life and lighten your wallet.
Let’s start with the positives
1. They are cheap if you have a coupon.
2. Well that’s about it.
Negatives
1. I’ve only gone here for oil change and tire rotation with a coupon and every time (even during weekday) they are super slow on their service. Don’t bother waiting here if you can get a ride and do something else or you will waste a few hours of your life waiting on a simple oil change.
2. Up-​sell. I know most service places now seem to want to sell you on some bogus brake fluid flush or some other bs and this place is no exception. they wanted to sell me on brake fluid flush, new rotors, new brake pads, new belts, etc. Maybe it’s because of the kind of car i drove they think you have the money and no mechanical skills, I don’t know.
3. Their estimate for labor on all these add on’s were insane but seeing how slow their work, might be accurate if they are charging by the hour.
By the way, there was nothing wrong with my belt, no fraying, cracking, or anything I can see wrong with it. Brake pads might not be brand spanking new but they were not squeaking yet so why replace them early? Well to make a few bucks in my opinion.
If you don’t expect fast service and want to be up-​sold on various services (like a lot of other places do) then this place is for you.