Great shop, honest and knowledgeable. I just purchased boots there and Dan came in well below my price point with the right product for me. I highly recommend the custom foot bed with any boot purchase. I just returned from a 3 day ski trip which was pain free! After 30 years of skiing, my gear is right. Thanks village!!!
Blake B.
Place rating: 5 Seale, AL
Great service!!! They answered all my questions and were very helpful. Recognizes the military. Will come back!
Amy K.
Place rating: 5 Westlake, OH
Excellent customer service and prices comparative to online. These guys rock! Buy local! I have outfitted the family with equipment and apparel the last few years with them and will continue to take my business to The Village.
Dave O.
Place rating: 4 New Smyrna Beach, FL
Excellent Customer Service!!! We were greeted immediately upon entering the store and the great service never ended until we left with our purchase. I noticed this is how they treated everyone here during my visit. The staff is not only friendly, they are very knowledgable in regards to the merchandize they carry. Although the selection wasn’t as vast as I would of liked it is the holiday season and it appears they have been really busy. They do carry all the major and most popular brands of everything. We were shopping for a pair of ski pants for my teenage daughter and with the help from the girl working I am sorry I have forgotten her name but she’s the one with long blonde hair after trying on several brands and sizes we found exactly what we came in for. I found the pricing to be fair not cheap by any means but comparable to the pricing online and since the sizes are very brand specific I think it was the right choice to have her to be able to try on these before purchasing. I definitely would recommend this place based on our experience.
Kari N.
Place rating: 5 Cleveland, OH
This store and its employees are fantastic! They are laid back and always very helpful! They are honest about what you need according to your level and don’t try to oversell.
Diana P.
Place rating: 5 Lorain, OH
Boot fitter working this evening was exceptional. Excellent customer service and fitting and a great deal too!
Spencer R.
Place rating: 1 Lakewood, OH
The attitude of the owner will prevent me from coming back. The boot fitting team is fantastic. I took boots in to get heat molded and have custom foot beds installed. The boots were not purchased from them. I had tried the boots on when out west last January on a ski trip and they were given to me as a gift for my upcoming trip. The owner was disgusted that I would dare bring something into the store that wasn’t purchased there. I have had skis and snowboards waxed and sharpened at their shop without issue that were not purchased from Village. I have purchased bindings, goggles, ski boots, poles, and many other things from them in the past. Why an issue with asking for them to perform a service that they offer? I also witnessed the owner using inappropriate language, swearing etc. There are always families in the store. I was very disappointed in my experience. I have been purchasing from this shop for years(anyone else remember when snowboarding equipment was ‘next door’? I may need to look at a different retailer or purchase more online in the future
Gerri W.
Place rating: 2 Cleveland, OH
In the past I twice bought Obermeyer Winter coats for my son. Two years ago I went looking for a boys coat and then again today. On my last two trips to this store, I found the selection very poor. Today they probably had 30 pairs of ski pants but only about three coats. Overall I’ve found the sales people to be unfriendly and not very helpful. I can’t recall them asking«how may I help you» or a «thanks for stopping in.»