Mercedes-Benz of North Olmsted

What an outstanding service experience! Last minute emergency and a quick call turned into an instant appointment, first class door service, a loaner and text updates. Truly exceptional experience and ideal to do business in 2016. This store moves at the speed of business! Ask for Sean C, he’s the man.

I give MB of North Olmsted 5 stars because there isn’t an option for 6. I always bring my C63 here for service, and the entire staff is always exceptional. I usually have to leave work to bring my car over, and they make getting in and out as smooth as possible.

I wanted to reach out to you and tell you about a great experience I had over the weekend. On Friday night, I had had enough of my fiancée’s car. I was always worried about her and decided it was time to buy something new. I emailed Drew Dunleavy on Friday night and asked if we could come in Saturday morning. I had his contact information because my father had bought a car from him in November, and had nothing but great things to say. He responded right away, and remembered what cars I had asked him about when I was in the showroom in November picking up something.
From the moment we walked in on Saturday both ***** and I were very impressed. Even though we are younger than the typical crowd buying Mercedes we were treated with respect, and courtesy while we were waiting for Drew. I had previously been in the Cadillac dealership in N.O. and was made to feel like I shouldn’t be asking to test drive the ATS, the guy even said maybe I would be happier in a lower cost car…
Regardless, we went on a few test drives, and Drew was great throughout. We had seen online the night before that there was a black CLA250 that was CPO, so we asked if we could look at that also. Drew was great and worked with us as we worked with Dave Schafer. Dave was also great to work with, easy to talk to, and at the end of the day, made me feel very good about my purchase.
Last but not least Pete Dominant was also great to work with. He did a great job of explaining the contract, the loan, and everything else.
The whole process moved along seamlessly, and we felt very taken care of throughout. I had heard about the service level in your showrooms, and this was an excellent example of how all business should treat their clients and customers.

Bob Randall, Bob Randall, Bob Randall!!! Go ask for him. He gave me the best car buying experience I have ever had. Everyone at the dealership treated us great! Bob catered to my every need, was patient with my indecisiveness, and got me everything I was looking for in a vehicle. I came all the way from Pittsburgh to check out this dealership and it was worth the trip. MBoNO is definitely a dealership that puts the customer first! Got a 2014 CLA and plan on staying a client for the next one.

I recently bought a used Audi Q5 from MB of North Olmsted. Dee Wolfe was the sales person with whom I dealt with. Dee was very profession, helpful and went out of her way to make sure I received answers to all of my questions.
Since I live in Southeast Michigan, I was concerned about buying a vehicle from an out of state dealership. Let me tell you that after my pleasant experience, I would not hesitate to purchase another vehicle from MB of North Olmsted.
This is a great dealership, as you can see from the reviews, and Dee Wolfe did a wonderful job to support this dealership’s reputation.

Great experience. Bought a ML350 and they Picked me up in a loaded S550 from Airport. Had all materials ready and had me on my way in less than 5 minutes. I am buying from them again.

Very professional, friendly, and helpful staff. I worked with Jim Levine who did an outstanding job getting me the car that I want within my budget. I was looking online for this car as I had lot of specifications which made my search even harder. Eventually I ended up contacting many dealers all across the country and I can easily tell the difference with MB of North Olmsted. The customer is the priority at all time.

Happy with my new car!

As great a car dealer as I’ve ever dealt with
Amazing customer service
Will use again

Service my Saab with them. Mary in the service center is wonderful to deal with.

Don Paparella (General Manager) will politely and professionally lie to your face… Buyer Beware! After personally agreeing to a car deal with me on a $ 100K+ Mercedes, he sold it from underneath me without a hesitation or the common courtesy of a phone call. This was after I overnighted payment in full for the car via a certified check (as per our agreement). In fact, I didn’t find out that the car was sold until my car transporter (who I paid in advance) informed me that the car was not at the dealership for pickup. After calling/​texting Don and the dealership numerous times, he didn’t even have the common respect or professionalism to get on the phone to tell me himself. After numerous attempts to avoid my calls, he simply patched the call to David Schafer who, very unprofessionally, dismissed me. Is this how Mercedes Benz of North Olmsted treats their customers? Pathetic. The owner should be embarassed, as the integrity and «word» of his upper management is worthless.

Okay, my experience is with the SAAB part of your operation and I bought a new 9 – 5 about hmm, three weeks ago. I love my SAAB, that’s partly because this is the 6^th one we’ve had. But, I also love your sales staff, especially Mickey Berkowitz. I used a program through USAA ‘Car Buy’ and had a price in mind. I didn’t tell Mickey I had that. The price he came up with beat the price I had in mind by quite a bit. I love Mickey. I traded in my old 9 – 5 2004 and it had been extremely well maintained because your people took extremely good care of it for me. And that brings me to your maintenance team, led by Mary McHugh. Mary is the best, just simply the best. She took fabulous care of my old SAAB and I know she will take good care of my new SAAB. So anyway, my new SAAB got a ‘break in’ trip to Dayton and another to Fayetteville, W Va since I’ve had it. There is just one problem. Being ‘born of jets’ it wants to fly. But, I was a good boy and didn’t get any tickets. Hey folks, think you can’t afford a really cool car? Well, you just might want to check this place out. Bernie, you have a great team. And, lest I forget, I’ve never had paperwork on a new car handled better or more quickly than it was by Steve Zarzour.