RadioShack

By far the worst service I have ever received from a Radio Shack. I was simply and therefore one small MIDI cord but I was told by the Sprint rep that the store is currently closed because the manager is in the back taking a break. I asked if I could speak with the manager and at first I was told no then I insisted on speaking with him so he finally came out but not all the way out he just peeked his head out the door to tell me to wait. I know it’s not a big deal but it’s the principle of the fact if you are a customer who is spending money in the store as a manager you should show them respect. Don’t go here

They were very helpful… got a transfuser for a amplifier… works perfect with my comp. Thank you.

The cashier was surprisingly helpful. I called ahead to make sure they had what I needed, so I was in and out of there really fast. Great service!

DO NOT SHOP AT RADIO SHACK!!! They lied to me and told me that I would get a free LG notebook in exchange for signing up for Sprint service for $ 15 a month. This was a complete fabrication. Now Sprint wants additional money to set up the service AND Radio Shack wants payment for the pad. There was NO mention of this when they gave me the pad. The woman at the store told me that it was a free promotional offer. Avoid this store at all cots.

Went in this morning and was greeted by the salesman, picked out a few items and went to the counter to request an expensive item be unlocked for purchase. The salesman was deep in conversation with a customer who had been finished with their transaction so I politely waited for them to conclude. After being ignored for three to five minutes and realized they were talking about fabulous vacation spots, I cut in and asked if there was anyone who could assist me in my plight to maybe nudge him into maybe wrapping it it up. He said he would be with me in a moment but then left me standing there for an additional 3 – 5 MORE minutes while he now BLATENLY ignored me to look uo this vacation spot on his tablet (and lets just say he had issues with spelling which added time and more frustration!)!! I dropped what I had in my hands to buy and headed for the doorway when he finally found his brain and asked what i needed unlocked… I told him to continue with his CHAT and I would go somewhere else. He missed out on a thousand dollar ++ transaction which I will use to go on MY fabulous vacation while he is working like a dog!

RadioShack Files for Chapter 11 Bankruptcy Protection
Published February 05, 2015Reuters
RadioShack-Bankruptcy-660.jpg
Ahhhhhhhahhhhhhahhhhhhahhhhhhh Thank God!!!

I thought that this Radio Shack was extremely helpful and the customer service by Johnny was delightful. I was able to walk in the store with no receipt, and my phone which was not properly working, but still under warranty, and leave with a new phone, and a great new prepaid plan, cheaper then I had before. Johnny was extremely knowledgeable with the products, and any questions I had and directed me the right way. He went out of his was to give me excellent customer service. The general manager was also courteous, and pleasant. I will definitely be back. What a great team, cool store. Thanks again…

Trying to make most of my purchases within my own neighborhood and maybe a five mile radius, I headed to this Radio Shack one morning when I realized that my cell phone wasn’t charging very enthusiastically.
I brought with me another recharger (B) that I had from a previous phone. They checked this recharger (B) in something they had at the store and told me it wasn’t working and they checked the recharger that came with my phone (A) and said it wasn’t recharging either.
However, I noticed that recharger (A) was also slipping out of my phone and so I reasoned that maybe it was the little nibs not holding properly. I therefor left with two items. One, a recharger that was all in one piece like (B) and one, part for (A). I said I would decide which one would work for my phone and return the other.
When I got home I opened the package on the one piece charger, it held into my phone without slipping out and initially appeared to be doing it’s job… slowly.
I actually never opened the package on the part. Meanwhile at home I found my old cell phone and guess what? The old recharger (B) was working just fine to charge it up! That means someone either did the test incorrectly or was lying to me to make a sale. I decided to keep the one piece charger.
I went to return the part I’d decided not to use and hadn’t opened.
WHAT A LOT OF CRAPPOLA!
I got a clerk who wanted to imput all my private data, name, address, phone number (why not blood type?) or he said it is Radio Shack’s policy to NOT GIVE A REFUND.
What? I had used an ATM card on this too!
He said I should have READ THE BACK OF MY RECEIPT!
«Oh yea, I have a hobby of reading the back of receipts!»
HE TOLD ME TO GET ON LINE AND READ THEIR STORE POLICY!
«Oh yea, I have HOURS to spend to get on line to read stores policy!»
WHAT ABOUT I TOLD YOU I WAS BUYING TWO AND WOULD RETURN ONE? WHAT ABOUT, tell me you won’t take anything back without filling your company database with extra personal date? How about you say it UP FRONT and try taking that information BEFORE YOU REGISTER THE SALE, so I can walk out without buying in the first place. WHAT IS THIS PLACE, a TRAP?
I said that he would have to MAKE SOMETHING UP to put in his waiting database. I did not want to be in a Radio Shack data base. I wanted no mail order catalogues. I wanted no e-​mails bugging me with special deals. I did not have to give all that private information in order to make a purchase so why now that I needed a refund.
I had been told that if I wanted to get a new battery for my phone (if it was the battery) then for $ 40 I could go on line, order it myself, and have it sent to the store for pick up. SO I INSTRUCTED THE GUY TO PUT IN THE STORE’S ADDRESS.
Edward Snowden, can we discuss how to get around this CRAPPOLA?!
So I left. A couple days later my phone wasn’t charging with the new charger I had bought from Radio Shack either and now I am stuck with it. Why? Because when I finally got to the store where I bought my phone they tested it and said it was the internal PORT of the phone — a $ 50 a repair. There a new battery was $ 15. I bought a second battery and a device for recharging them in tandem without anything plugged in.
I HATE TO SAY IT BUT I DOUBT I WILL EVER BUY ANYTHING AT ANY RADIO SHACK AGAIN! I guess I’ll have to slum over at FRY’S!

I always loved this location. Today I went in to buy headphones the first person was a little shy and did not know how to Handel me. Kind of a scared sheep lol but I finally got help from Sakis. It was great friendly and mostly he really knew all about the product. I recommend next time you go make sure that the lovely Sarkis helps you. Love my headphones thank you!

Like 5-​ft Basketball players and Mini Coopers, the problem with this specific RadioShack is that it is simply too small. The stature of the store leads to many other problems that linger throughout the branch and if your technological needs are too complex, I worry they may not be able to help you.
The store is very compact, like I said before, which means there is rarely more than 1 or 2 customer service representatives present. This is problematic if the store is perhaps busy at the moment you enter or if one of the team members isn’t aware of how to fix your problem, he would have no other RadioShack employee to help you.
Lastly, due to it’s minimal size, the supply is lacking. There are really not too many options and if you are on a budget, this place could really burn a hole in your pocket.
My honest advice is to use this place as somewhat of a last resort, because RadioShack does sell good and well-​equipped products. However, those good and well-​equipped products might be pricey and I doubt this branch will carry a far, cheaper option.

Usually when you see businesses that used to be really successful begin to struggle you can often trace their downfall to poor customer service. I’m talking to you Radio Shack!
I am that one guy who actually bought a 3D TV. The batteries in my 3D glasses have died and I needed new batteries, so I headed over to The Shack. I can be an idiot sometimes and one of those times was Sunday. When I headed to the Shack to get the new batteries I forgot to grab one of the dead batteries so I would know which battery to get. I figured the associate at Radio Shack would help me figure out which battery I needed. WRONG!
To their credit, the associate did greet me as soon as I walked in the door but when I told him I needed batteries for my 3D glasses but forgot to bring an old battery, he just pointed me to the area with the batteries and then walked away. It’s not like he walked away to help someone else, I was the only customer in the store.
Now while I may be an idiot sometimes, I am not stupid. I have a smart phone which I used to look up the battery that I needed. Only after I figured out on my own which battery that I needed did the other associate come to help me. Too late buddy, thanks for nothing.
But we weren’t done, not by a longshot. When we went to the counter to ring up my purchase the associate started ringing up items that just happen to be sitting on the counter. Not only were they not mine, but I never even looked at those items nor did I do anything to make him believe that they were mine. Unreal.
After working that out, I paid for what was actually mine and left.
So yeah Radio Shack, when you are looking at your balance sheet and you see how bad your sales are compared to what they used to be, maybe you should take a look at your personnel to answer those questions.
I did give them a second star because they did in fact have the batteries that I needed and to be fair the store was clean and well organized.
But for customer service they get negative stars.

Right when I walked in I was approached by a gal who greeted me and asked me what she could help me with, I explained to her (as well as I could) that I needed a headset with a mic and USB cord and she led me right to them and I bought the one she recommended. Just got done using it and it works great.

One of the worst retail experiences of recent memory.
Customer service: 0
Product knowledge: 0
Do yourself a favor and shop anywhere but here.

I went here to find a product I located online and was pleased to find it in stock and at the same price. The salesman who helped me wasn’t totally knowledgeable about what I was buying (Philips soundbar) and what I needed to properly set it up.
Pros: Items in stock and their price match whats listed online. Salesman was trying to help as best he could but didn’t have full knowledge of my product.
Cons: Lack of certain knowledge by sales staff andtight parking lot

this place has the best prices on cell phones! better than the name corporate store. they also took the time to show me how to work the new phone. try getting personal attention at another big electronics store, yeah right. He was even excited for me when i got the new phone.

Do not go here! I purchased a set of headphones that seemed to be good quality, I got home and they had a short where the wire connects to the mic. I was on my motorcycle when the connection fell apart. When I tried to return/​replace, the manager said no its in poor condition. No crap it’s in poor condition it was never manufactured correctly. They told me I should have baught the «radio shack insurance» another gimmick. Buyer Beware. Be smart save yourself the hastle of dealing with poor product.

I have to say after working in retail for 10 years I pretty much get how things work. So when I walk in to do an exchange, I was not prepared for such an arduous and frustrating experience. I had a gift item, unopened, with the receipt. I selected a lesser priced item and was told I could not get a store credit for the left over balance. what?! Lol, I thought it was a joke. I asked to speak to the manager who told me that they were already «breaking policy» by doing an exchange with the receipt. (Again, what? Please tell me this staff is special needs). So they now have to call a district manager for permission to give me a store credit. In addition to worst customer service I have ever experienced, the staff here is really not very smart or helpful. Save yourself the drama and just go to Fry’s or Target nearby.

Honestly, this place is rather annoying. The employees don’t know anything about anything, and considering how small the store is, there isn’t really much to know. I am giving them 2 ½ stars for having what I was looking for the 5 out of 10 times you go, but still, those darn employees will leave you annoyed for the rest of the darn day lol.
I give Radioshack 2 ½ out of 5 stars.