Ki So Overhead Door

We called Ki So overhead door to our home for a repair on an older wooden garage door. A polite representative examined and measured the dimensions and promised to get back to us soon with an itemized quote. Yet after a few days nothing was heard and we called the number. I left a couple messages throughout the week and received no response. Finally, someone answered the line on a Wednesday at 4pm, it was James Kiso. He said he was very busy and acted like I called him in the middle of the night at his house. He said he doesn’t have the numbers in from of him but may he please call me back tomorrow morning.
Yet another two days passed so I called back and, again, was faced with the office message. It was 2pm on a Friday so I waited and tried the number later. To my surprise, the phone was answered by James Kiso and the first thing he said was «if this is an emergency, you should call 911». «Excuse me, isn’t this the Kiso Garage office number?» I asked. James acknowledged that it was the right number, that he knew he had been neglecting me and expressed his irritation with my persistence in calling every few days. He reiterated how busy he had been in the 10 days since sending his man to the broken door. He left me with a quote I repeated back to him. I instantly knew those words would have made me avoid this unpleasant experience and delay if I had read them in a review. I asked him to remember his quote because I think it best sums up the experience of anyone who plans to do business with James Kiso’s Overhead Door company.
«I’ve got more important things than someone else’s garage door.»
— James Kiso

Our 10 year old garage door opener stopped working. I called Ki So and spoke to James. We scheduled a new installation the next day with John, his brother. John was awesome. Patient, friendly, honest and knowledgable, John removed the old garage door opener and professionally installed the new one. He tightened the spring, greased the rails, joints and wheels and even stabilized and secured the new garage door opener to lessen the noise. Their company has been around forever (family run). A+ service. I highly recommend them. Ask for John!

They installed my overhead opener for a really great price, great service. Installers really cared about doing the job right. Would (and have) definitely recommend them.

Price quoted on phone with several pictures sent to them with all details, we agreed on a price. He came for installation and told me it’s going to be a lot higher than his original quote since it’s more difficult than he thought, many more parts has to be removed. I didn’t have a choice since he is already here but guess what? They never had to remove all those additional parts he mentioned. Job was fairly quick and messy they left without cleaning up their own mess.

I don’t know what to say. Got an estimate from James. Asked for the discount and got a better quote by 8 percent. Than we agreed on the price. He promised to stop by. I am still waiting 3 weeks later. I guess he does not really care if I need my business to succeed. Terrible customer service. If you can’t deliver — don’t promise. If you promise to come — don’t forget. This is bad business management skills.
You can always call me at 818−850−1517 to get more info.

I can’t believe they don’t have more reviews! Kiso doors! Man, am I glad my husband and I found these guys. Our garage door was acting up the last few days (even trapped our cars) and the last straw was when our neighbor called us in the middle of the night saying that our garage door was wide open — it seemed to have a mind of its own!
Thankfully nothing was stolen, but its mortifying to lose your piece of mind. I called James the next day and he showed up at our place with all the equipment to fix (and replace) if necessarily. Considering that our motor was pretty ancient, we decided to get the whole thing replaced which was done in a breeze. He took the time to explain everything and made sure we understood how to work our new motor and high tech controls!
These guys are the best! Really professional, super speedy service and under warranty!
Thanks Kiso doors and James! We’re repeat customers for life!

Heard about Kiso doors from work and asked James to come replace my springs — came out the day he promised and worked around my schedule. Price was very reasonable. Fast forward a few months, the bloody opener gave out so I called Kiso again to replace the entire unit — couldn’t be happier with the new hardware. SO much quieter and smoother. My bedroom is right above the garage so I used to get woken up easily when the roommate uses it — now I can finally sleep through it.

Talk to James! Such a nice guy, great customer service. Very professional, fixed my garage door after 2 different companies failed. I would recommend them to anyone and everyone. Kiso is the way to go! Thanks James!

Not only did they come out the same day I called. They were friendly and on time. I was quoted many different prices and Kiso was one of the best. John was very smart and fixed the problem for exactly what they quoted. I hate when people come to the house and see a large house in a good neighborhood and suddenly the prices go up. That did not happen with Kiso and I would highly recommend they to fix any garage and gate problems. My gate is working like it was brand new again and I would recommend Kiso to do good honest work for a fair price.

I called the Garage Dr. but they gave my number to Kiso because my house is not in the GD’s service area. One star would have been my choice if James hadn’t been willing to show up the same day or if he wasn’t so pleasant on the phone. However, he did not follow through on anything he told me. James promised to get me a quote after the weekend. I called back on Friday (5 days after the promised date) to ask for the quote, and he once again promised an estimate by day’s end. I gave him one more chance in case the quote went to spam, but he simply reiterated his promise to get me a quote by day’s end but again he failed to follow up. I guess I’d rather KISO flake out prior to having my business so I’m thankful for that!

Awesome company with tons of experience! They do all my business and home doors and have always done excellent work.
I would use them again and again and absolutely recommend them to anyone.
Thanks Guys!

Same situation here. One of my springs went south and the attachment for my opener and garage door went as well. I called them and I was able to get service on the same day. John even applied oil to the right places and the garage door is quiet now. He brought one extra worker and they were professional and efficient. I am sorry that he is a Chargers fan but I plan to use him again.

So I had a minor crisis earlier this week. As I was leaving for work, I pushed the garage door opener and the garage door wouldn’t open. It only opened 2 feet off the floor. I kept on pushing the open/​close button and it became clear that the door wasn’t going to open.
I pulled the release string and figured I would just manually lift the door open. I didn’t eat my Wheaties that morning and for whatever reason I could not get the door open. It didn’t help that we were in the middle of our heat wave and it was already 80+ degrees in the garage in the morning. At this point, I was in a full on sweat trying to open the door and admitted defeat.
I searched here on Unilocal for other garage door repair companies, but the ones reviewed had poor ratings. I remembered that my friend had his garage doors repaired at his office/​warehouse recently so I gave him a call for his guy. He referred me to Ki So. I wasn’t sure if they did home garages, but I figured I’d give them a call to see if they could help out. I spoke to John and he said they do work on residential garage doors.
I described my problem to him over the phone and he immediately told me to look up and see if the spring was broken. The spring was split in two and he said he could be over in about an hour with a new replacement spring. John arrived and was able to fix the door in just under an hour. He also did some routine maintenance (greased the rails/​joints and got rid of the noise!) as part of the service.
The garage door is working like a champ again thanks to Ki So. I hope I don’t have to replace the spring on my garage door again, but if I do I’ll definitely go with Ki So.