Metrowest Limousine, Inc.

I called Metrowest only 2 days before I needed a limo to take my sons and their friends to a Celtics game in Boston. Greg took care of my reservations right away and helped me estimate the timeline that I would need services as they charge by the hour. He charged me for 6 hours knowing that I might need 7 and I thought that was very nice! He picked up my kids right on time. They loved the limo and said everything about it was great! They sent pictures to me and it looked beautiful! He got them to the game with time to spare and was right their waiting for them when they got out. He gave them his phone number in case he couldn’t park so they could reach him should the game let out sooner or later than expected. My kids came home so happy! They had a great time and that is all that mattered to me! They told me that if they are ever so lucky to be able to have a night out like this again that they would like me to call Metrowest. We are very pleased.

Good basic limousine transportation. Not the newest of vehicles but reliable friendly courteous professional.
Would use again without reservation (no pun intended)

We went to a concert this past Sunday night. (Adults and children) We were disappointed in the service and the car had an awful odor. The car had a urine smell, when we complained, Greg said that someone must not have cleaned it out. The driver was late picking us up and then we walked 5 blocks to meet him. When the concert was over, our limo was also late again. Greg’s response was the cops probably had him move, but it doesn’t take 45 minutes to drive around a block. We’ve used other services before, and will not be using them again.

Metrowest is always very easy to work with and always on time. They also have really competitive rates. I’ve used them several times, including my wedding, formal events, graduation, etc, and every time they deliver! I highly recommend Metrowest Limousine!

Greg is a shark and should not be trusted with setting up anyone’s transportation needs. This company deserves zero stars. I had contracted them to assist in transporting my wedding party and they failed horribly. Not only were the limos out dated but both had cracks the body of car and they smelled horrible. One of the limos was set to pick up the groomsmen and groom at a different address and they both showed up to the hotel. One limo was used while the other one was empty. This caused the wedding not go begin on time. While at the church one of the limos engines over heated and they had to send a replacement.
When this was discussed with Greg he was not only rude, pompous on the phone but blamed his «idiot driver for the mistake» and even hung up on me mid conversation. To this date he has not sent my refund and has refused to field my calls.
Please seek assistance else where. That is no way to run a business.

I agree with the other reviews. Avoid this limo service. If you’re going to pay good money for a service like this, you have certain expectations, and this company did not live up to them. I should have taken the hint with the short and barely helpful responses to my initial questions when reserving the limo.
I was told I was getting a 22 person Escalade which had an auxillary port. I had specifically asked about the ability to hook up an iPod as I had spent a good amount of time in making a music mix for our night out in the limo. A stretch Hummer showed up, with the engine not sounding too great and the name of a different company, «Destiny» on the window. I was told that the Escalade had troubles, but I suspect that they overbooked and farmed out the reservation with a slightly smaller vehicle because we had expected 19 people. I was then told that there is only a CD player, and no aux port. Ok, luckily I made a CD copy just in case, but still was annoyed. I then was told not to touch the roof hatch button because it’ll short out everything. Ok, fine, we had a great time on the way out, thanks to the music and group of fun people. But on the way back, while trying to change the lighting in the vehicle, I apparently hit the roof button on accident and it shorted out all of the electronics in the vehicle. The driver had no way of getting them back on. So we spent the last 25 minutes of the ride in silent darkness. Wahoo! That’s really living the high life in a limo! Might as well have just taken a bus.
I do want to say that the driver seemed like a nice guy and did nothing to lessen the experience, even making stops for us along the way as requested. But, then the next morning we find that he threw all the trash, empty cans, from the limo onto the side of the road across the street from our house. Who does that?
I sent an email and a letter to the company and have not received any word, apology, call, anything. Not a good way to run a business. Avoid them, and apparently Destiny limo as well!

Very disappointed in this company. While our driver was nice and knowledgable, the car was completely unacceptable. The television which was promised to us did not work. The radio also did not work. When we asked the driver to turn off the heat, he told us to roll down the window as he didn’t know how to turn it off. And finally, our driver was a smoker so the car reeked of second hand smoke.
When I contacted management about our experience I received a misspelled, unapologetic response and a $ 50. discount to make up for the radio not working.
I do not recommend using this company.