AT&T

Walked into this place every year for five years to buy a new iPhone on launch day. Today they told me I had to pay an extra $ 25 a month and give them my old phone or go home and order online. Are you wondering why no one showed up for launch? This is why. This is a scam. Is this how things work under DirecTV? If this doesn’t change you will lose a loyal customer for 10 years.

I love it. We all love being held by the cajones by a big corporation, no? None the less, At&t puts the necessary squeeze on us gently but firmly. Their customer service has always been excellent at this store. I went in today to find out about getting an early upgrade (they said no… what a shocker). When I showed up, so didn’t half of Dartmouth. Not to be deterred, they walked around with a tablet taking names to sign people up in a virtual «line». When your name comes upon the tv screen, basically it’s your turn. Well it was quickly our turn, and we were quickly on our way soon after. This establishment loses a couple stars because It’s always busy in that store. They never have enough people working and it seems that it takes forever to get in an out sometimes. Also, AT&T isn’t necessarily the best deal in the world. I know there’s better plans out there. Parking is also a problem there, it’s a private lot, but the diagonal parking lines are difficult to see out of when you are backing up.