Ruddy’s Rental & Party Supplies

So I was warned not to use Ruddy’s ever for anything, but did I listen? Nope! I had made reservations through uhaul to pick up a moving truck in Cambridge this past Saturday, but earlier in the week I changed my pick up time and was contacted by uhaul that they «lost» my reservation but could get me a smaller truck at the Ruddy’s location in north Branch… So, I had no other choice really at such little notice, so i went with it. We arrived Saturday morning only to find a line of unhappy customers waiting to pick up their uhauls also, with only ONE guy working the entire place!!! Then after waiting for nearly a half an hour for my turn, I’m then told (for the first time) I need to put it on a credit card, which I have never done with previous rentals at other locations. I’ve always paid cash. So, I had to put down an additional $ 50 deposit which I was not expecting or ever told. Then the guy working tells us that we can use the truck until Monday morning since they’re closed on Sundays. So we brought it back this morning and the same guy is working. Mind you this is one of the rudest, unfriendliest, dirty, person I’ve ever seen working with the public. He doesn’t say a word when we greet him other than, keys in the truck? We answer yes, then meet him inside, where he doesn’t again say anything until he spouts out a new total we OWE… I question why we have a total due when I put a deposit down and he starts talking to me like I’m dumber than a rock and says I am being charged for TWO EXTRA DAYS! I told him what he told me Saturday about returning it Monday and he says he never said that and told me it was due back Sunday before 9am and they had a drop box to leave the keys in which I was NEVER told or shown! We then said if we are being charged for today we want to use the truck for the day, he doesn’t say a word but leaves the store and goes to the uhaul and removes the keys from the truck, then comes back and says he’s calling uhaul. I had already given him the money for the extra days and by this point just wanted my change but he would not give it to me until he was done talking to uhaul and laughing over the phone about us and lying to uhaul… Finally he gives me my change and I stand there another five minutes while he fumbles over the computer some more, then says you’re set, never looking over at us or anything… I left there more upset than I have ever been leaving a store! This guy was the worst person to be working with customers and Ruddy’s is a joke only having one person on duty when they are that busy! Just be warned! Go elsewhere even if it’s the closer location! I know I sure will.