Old Mill Nurseries

Less than a month ago we bought 6 trees plus dirt and mulch. As soon as we brought them home the landscaper said this tree is dead and this one is dying. Brought dead one back with receipt and owner wont exchange back or refund. Go elsewere .you have been warned. Try Zainos in westbury. They stand behind their product. What a shame i tried to give business to a local. I’m out.

This spring we were trying to get our entire backyard and front yard redone. Lots of work. New plants, trees, bushes, flowers and big waterfall. Everything was pretty much already designed and drawn earlier by the mason company who did our patio work. We figured in order to get everything done by end of this spring, we should start shopping 6 – 9 months earlier. Which is plenty of time for any company to be completely ready for the job promised. Initially we got very reasonable quote through email from Diane who’s the receptionist/​secretary over there. We agreed with her and were told to call in early spring to get an on-​site follow up inspection done to get all the details and unexpected things worked out and planned for. We called in beginning of April and that’s when Mr. John showed up and everything went downhill from that point on. He looked at everything and gave us some additional ideas in which we were interested, said they can do entire job in 6 weeks time the most and the next step is to come by their place to show us our choices and to give us final quote. We went there in a week or two just to be totally shocked! All the promised pricing from earlier email were jacked up by 30% and all the trees sizes lower by 1 – 2 feet?! We noticed that after getting back home and comparing their two quotes to each other. For another 2 – 3 weeks we tried getting a hold of John to have him revise the quote and honor his original pricing and to get the project starting. He was never available, either off that day we called or out sick. Not even once calling or emailing us, while Diane kept saying we can not deal with anyone else since he was our initial salesman and kept promising for his response. After wasting a full month my wife finally went back there to clarify what was really going on. Of course, she called before she went and was told John would be in that day. Yet again, he wasn’t and they refused to help her. 3 more weeks went by, still no word from John AKA «liar» Of course by then we already knew they basically didn’t want our business and didn’t know how to get out of it. Since then we contracted other landscapers and had our beautiful landscape done within 3 weeks from initial contact for 35% lower cost.
To sum it up, do your self a favor and spend your hard earned money elsewhere. Obviously, Old Mill Nurseries is only aimed at very wealthy costumers who don’t really care how much they are spending and can be easily cheated and manipulated.

My husband and I used Old Mill nursery last october. Thankfully we were home when they installed our plants for they originally brought the cheaper plants we did not want and the rocks we ordered were no where in sight. When our honoki cypresses died and went into shocked the owner gave us an attitude and still has yet to replace them. Furthermore, they planted annuals which was not in our contract. We asked for perrenials only. A good business does not give their customers an attitude or the run around. It is in your best interest to look elsewhere!