Car-X Auto Service

We went here for an emissions test and an oil change. We dropped the car off before 9am and was told that they would call us when it was ready. At about 3pm when we still hadn’t heard anything, we called them and they said that it had been done since 10am and «Whoops, sorry we never called.» Um, ok whatever. We had plans at that point and couldn’t pick up the car until after closing so we paid over the phone and they said they would lock the keys in the car for us. That’s fine. Well when we went to get the car, I go to put the key in and it basically shatters in my hand (not the metal key part but the case with the lock and unlock buttons). Luckily we had a spare key because this one was now unusable. I checked the notes and receipt and there was nothing mentioning a broken key. I’m assuming they were hoping we stupidly just wouldn’t notice. We called in the morning to tell them about the key and they denied having anything to do with it and said that it was broken when we gave it to them. Even went so far as to tell us we told them it was broken when we brought the car in. Right, then how did you get my car to move with the broken key? I mean, they just flat out lied.

Nissan wanted to overcharge me for a full exhaust replacement. Joe the manager at Car X told me that was not necessary. He saved me over $ 800 from what Nissan wanted to charge me. With that savings, I was able to use the money to replace all my tires which needed it and they had a great tire sale going on as well. Again, Nissan was $ 300 more for the same Continental tires. Lesson learned, avoid car dealers and head over to Car X. Not as busy here on a Tuesday and service is great. Good job guys, now let’s get those tires on and the exhaust replaced

I started taking my car there because it’s very convenient, but keep going because I am always more than satisfied. The service usually takes less time than they predict, the cost is always the same or better than other places, and they have gone above and beyond at times. Last time I went in for an oil change they gave me a discount I didn’t know about and they put my new license plates on my car for no charge.

I took my Mercedes over there after my brakes wore out. They worked in a punctual fashion and gave me a good warrant. I found the staff to be friendly and helpful. Thanks so much for being a great service!

They have new management, super nice fast and professional!!! I would totally recommend them

Called to make an appointment for emissions test. They were not busy so I was able to come in right away. Super friendly staff. We have had maintenance done at this location in the past, we have always been happy with our service.

I’ve been here twice for emission tests; The employees are fast, efficient and polite. Their oil changes are at a price you can’t beat and the waiting area is spacious and clean. I asked the price for a windshield wiper fluid refill during an emissions test, which they promptly did for free (saved me from refilling myself). I highly recommend this place!

Do NOT EVER go to this location. (Unable to give 0 stars). The following are 3 actual experiences at the North Aurora location:
1. (Bad experience) My family bought a set of 4 oil changes that came with a free tire rotation. I went in to have this performed, and I gave the coupon to the manager. I waited about 25 minutes. When they pulled my car around, I checked my tires. I always mark my tires so that I know they get rotated. They were not rotated. I went back in and told him that my tires weren’t rotated. He said you never asked for that. I explained that it was part of the coupon deal. He said that the tire rotation was not part of the deal. I said look at the coupon, it is right on there with an employees initials on it. He claimed he threw the coupon away. So I said, don’t worry, I have another one just like it. I was then told that the employee no longer works there. I responded that I don’t care if he works there, you need to honor the agreement. I paid for this special rate and it is a contract. Only then did he agree that they would put the car back up and rotate the tires. I waited another 15 minutes.
2. (Terrible experience) I went in for another oil change and free tire rotation. I made sure to tell the front desk that they better rotate my tires because last time they didn’t. He assured me they would. When I was handed the work order form, no tire rotation was on there. I said why isn’t tire rotation on here? His response was that «Since it is free, we don’t put it on the order, because it kills our sales numbers. But it will get done.» I dropped off the car for the entire day this time so I wouldn’t have to wait around. When I came to pick it up, I checked the tires, and you guessed it… not rotated! I went in to complain and expressed my frustration. The worker then appeared agitated when he had to put my car back up on the rack and rotate the tires. I drove home and parked the car in my driveway. The next day, a HUGE oil stain in the driveway. Popped the hood, and they left the oil cap off!!! Oil splashed all over the engine. There was a mess. I went back to Car-​X, and told them how stupid they were. They cleaned up the engine and offered me a free oil change. I said I would never be back. I came in for the two easiest things to do, and they messed up both of them.
3. (Horrific experience) Although I will never go back to Car-​X, my father decided to give them another shot. Huge mistake. He was also getting an oil change and tire rotation before our family vacation. When he brought the car in, he talked to the manager and reminded him of my terrible experience. He said that they have new employees since then, and it must have been a bad day. When my dad picked up the car, he checked his tires. They were rotated. He even popped the hood to make sure the oil cap was on. It was in place. Good to go he thought! He began to drive away and as he was about to leave the lot, his wheel falls off. Yes, his front WHEEL came off! Those idiots forgot to put the lug nuts back on!!! Thousands of dollars of body work had to be performed. A rental SUV was paid for so that we could still go on our family vacation. Car-​X did right to pay for everything, but what a joke this place is. Could you imagine if he had gotten onto Orchard or I-​88 and then the wheel fell off?! Car-​X is lucky no one was hurt or killed.
All of this happened to just our family on 3 different visits within one year. I can’t imagine how many other people have had problems. And I bet most of the people who «get their tires rotated» there actually just wear down their tread unevenly because the work order is never given to the employee… all to make their numbers look better! Well leaving lug nuts off will really screw up those precious numbers.
These people are incompetent. NEVER get your car worked on here. Not even a simple oil change and tire rotation are done properly.

I had two different cars serviced when this franchise was NOT owned by the corporate headquarters and it was good service at a fair price. After bringing a car in for routine tire work recently (since the change to corporate) I would not recommend the shop. The prices are extremely high, the young man who works the front is a bombastic blowhard who only wants to upsell and add work by creating fear uncertainty and doubt about every component.

I had previously received good service from this location. Yet, I went in one day because my car was struggling to turn over. I was told I needed a new alternator, costing me around $ 400. It turns out that it was just my battery, which would have been a far cheaper repair. My car ended up dying about a half hour from home. Thankfully, I had people to jump my car but I could have been stuck.

I’m a fan of the Car-​X in North Aurora… I brought in my ailing 1994 Toyota Corolla and they got it back in shape; brakes, belts, spark plugs, etc. I shopped around on price and found they were very reasonably priced. Plus they were very straightforward and genuine — no run around. And they got me back on the road in a few hours. Highly recommended.