Dunkin’ Donuts

BEWARE — Aggressive up-​selling here!
This morning was the final straw. There is a guy working behind the counter, don’t know his name, a bit on the tall side with dark hair. He is there most mornings. Every time i order, he tries to up-​sell. Although I understand why businesses do this, i also understand the concept of buying more usually means a lower per-​unit cost. So, if i want more i will ask for more and take advantage of the lower per-​unit cost.
However, this guys doesn’t just suggest you buy more he insists upon it and wont take no for an answer. He pushes saying. «you buy one more. cheaper». I say, «i don’t need more, just give me what i ordered please» because overall, buying more than I need costs me more. As mentioned above, the per-​unit cost is just lower. He then continues to insist util i need to demand that he just give me what i ordered.
Here’s a tip for you Dunkin’ Donuts at 3001 West Germantown Pike, try and be curious and respectful to your customers. Because without us, you are out of business!
I will now go out of my way to another Dunkin’ Donuts to avoid this guy and his agressive «greedy» selling tactics.

The customer service in this DD is incredable. They greet me by the name, they thank everyone for the wait and they’re always fast and get the order right the first time.

Love this Dunkin! It’s doubles as a gas station and who doesn’t like killing birds with a single stone? Black coffey, pack of cigs, a little 87 unleaded and I’m on my way. Joe B told you true, long lines don’t seem so long in this Dunkin bc more often then not, these guys are banging out pre-​made 20 ouncers like it’s their job and it’s not. What it is? IS A FIVE STAR DD!

All these places are the same right? Wrong! This one is different and let me tell you why, punk! It’s different because these people care about you and the stuff that you want!
Here’s a little story. One day I needed to grab some double D early in the AM. I’m not a morning person, so when I wake up i don’t like to talk or even look at people for that matter. I went inside the DD, which is also a gas station by the way. He asked me what I wanted. I was reluctant, but I spoke the words and ordered a coffee. He said ok, and it was done.
I painfully did this routine two more times. By my third visit this dude was psychic! He knew exactly what I wanted! Finally! No longer do I have to speak words in the morning to get my coffee!
People ask me, «why don’t you go to wawa or 711 or make it yourself? You won’t have to speak to people and you’ll get what you want?» I would, but everything tastes better when someone else does it for me. Besides, they get really mad when I ask at those places and remember I hate talking in the morning.
The other advantage to this Psychic DD is my wait time is now cut in half. Example: an old person is in front of me is ordering some type of weird iced latte and a huge assortment of donuts. Normally, I would be stuck behind this thing just waiting, but now since the guy knows what I want he just starts making it while she’s taking all day to decide. Ha Ha– sucker!
One day the line was soooo long I decided I would skip grabbing double D. As I drove off I saw a man in my rear view mirror chasing me down with a coffee fit to my specifications in his hand. He gave it to me for free. I offered to pay. Not by telling him so but by flashing my dollar bills. He said not necessary. What a gem!
One time I threw him a curve ball an ordered a big and toasty. I’m not sure if he was shocked because of my irrational change of order or because it was a long time since he heard me speak. He reluctantly gave it to me.
This big and toasty was absolutely delicious, but there was one problem: I’m afraid it was just too darn toasty. It was so toasty that when I crunched into it, 10 million tiny toasty sprinkles shot into my throat causing me to choke. I didn’t have my normal order of coffee and there was nothing to drink. I broke from the routine that day and almost paid with my life. I think he knew. I will drink your coffee for life!