L&A Wrecker Service

As the owner of a car the same age as I am, I have had the pleasure of dealing with numerous towing companies in the past year I’ve been in Norman. This most recent occasion, I knew the signs before I parked that as soon as my car shut off, I would not be able to start it again. I didn’t have the opportunity to call Mercedes roadside assistance until this evening, but after I did, I was very surprised to know that rather than the usual 4 hour ordeal of getting my car towed to the dealership in Oklahoma City, my tow would be at my vehicle within 45 minutes. Just a half hour later, the tow truck arrived and I went through the usual line of questions asked to prevent the tow driver from towing a car that works just fine for an idiot (in this case, me) who doesn’t know anything about their car. The tow driver had me shift into neutral and try to start my car, which was still dead, and then I popped the hood so he could try to jump it, which also didn’t work. I am incredibly grateful that the driver («Ray») was familiar enough with older vehicles to know that because one of the fuses for the headlights had blown, my car would not start. He replaced the fuse from within the same fuse box under my hood and the problem was fixed! He saved me hundreds of dollars and a whole lot of time and heartache. Thank you so much, «Ray». I profoundly appreciate your knowledge of vehicles and now I know what to do next time this happens!

I’m not sure a million bad reviews could explain how unprofessional this business is. They found every reason they could possibly find to not release my ex wife’s car to her, and when they didn’t have one, they created one. Every time she brought the documents they said she needed, they would say they weren’t good enough or had forgotten to tell her about something else they needed. No doubt they were trying to stall as long as possible to get as many charges as they could out of someone else’s misfortune.
I tried to help her, and the guy at the front desk was a complete and total jerk. The lady at the tag office next door even said that they had come over the day before and yelled at her and said hurtful and unprofessional things. Total crooks, and really just bad human beings, in my opinion. I would walk 10 miles uphill in a snowstorm with my ex-​wife on my back before I chose to do business with them.

I have had the «pleasure» of their services a few times, thanks to AAA. Each time, the driver has been rude, foul tempered, and late. I understand time schedules between 3^rd party and service don’t always line up, but 45 minutes past the 1 hour estimated? Whatever.
But my real problem is how these guys drive. I have had several close calls with l&a trucks. The other day, I was waiting 4 cars back at a stop light and had a wrecker fly past me on the shoulder and right on through the red light. Were his brakes out? I’ve seen their trucks back into mailboxes, road signs, it’s like they drive with total reckless abandon. If it weren’t for AAA, I seriously would never even consider calling L&A and advise no one else should either.

Had to call L&A to pull my tractor and baler out of a mud hole. The ladies on the phone were very responsive and updated me as I was waiting on the wrecker to show up. When the driver (Scott) arrived, he was very professional and courteous, even though it was late in the day and he had been on numerous calls already. He worked with me to ensure there was no damage to my equipment. I would recommend him and L&A Wrecker Service to anyone needing a wrecker. They did an excellent job at a reasonable price for what I challenged them with.

I needed a tow, and promptly called my roadside assistance company to handle it for me. The company told me that L&A Wrecker would handle it, but there would be a $ 39 additional fee because I was only covered for the first $ 50. They told me I could pay for it with a debit card over the phone, or wait and pay the tow company when they picked the car up. Since I didn’t have any cash on me, I decided to pay for it with my debit card. The tow was scheduled with L&A and we hung up. Then I get a call from Cory at L&A saying that I needed to pay $ 27 for the tow to take care of the overages. As you can see there is a discrepancy in price. I can see that since my towing company probably chargers more to pay for their service. Obviously, the bigger problem, however, was that I had already paid the overage charge with my roadside assistance company. Cory would not believe me and kept telling me «I do these tows all day, every day and this is how all of them are handled.» I said, well it sounds like an issue with you and my roadside assistance company. He would not call them and handle it, and so I had to call the company back and have them call Cory and explain what the procedure is. I listened on 3 way and it went exactly how I kept telling him. He was very hard headed and wouldn’t listen. After he found out he was wrong, I guess he got embarrassed and the only thing he knew to do to «get at me» was to cancel the tow. I called back and was told they denied my tow. What an extremely immature thing to do. Oh well, I ended up going through RR Recovery Towing service and they were much cheaper in price and they even told me some horror stories about L&A. Avoid L&A anytime you need a tow.
**edit — as you can see by the owner’s reply below, there is still miscommunication. I don’t expect your company to work for free. Thus the reason why I paid the $ 39 overage fee, which is a price negotiated by the wrecker company and my road side assistance company. This money goes to the tow company. I was being told I needed to pay a 2^nd overage fee. Which I was trying to explain over and over to Cory, and was finally explained to him by my road side assistance company.