Pinnacle Senior Care

We were referred to this agency by (VPA) Visiting Physician Association. Pinnacle had been told my mother has a history of decubitus ulcers recently. The sore was totally healed when she was discharged from the nursing home. Under the lack of care from the home health nurse, the wound re-​opened. I had to call them and request wound care. The nurse wasn’t even examining her there or they would have noticed it was starting to open. The nurse they sent did not have the knowledge and training needed to do a good job. She could not answer very basic questions about my mother’s care. When I reported this to her supervisor, she stated she would look into it. Now four days had passed and we did not get a call or a wound care visit. When I called Mrs. Tetreeny, I was informed they had replaced the nurse with a new nurse. I explained how I felt about not being notified, their was a change. I was then told the new nurse was going to call me once she had made her schedule, but had no control what day. I did express I was dis-​satisfied with the lack of communication concerning this, and was told, I could go some where else if I was not satisfied. Well, I did go somewhere else and found much better care for my mother. Most of the Home Health Agencies in Hampton Roads do not have certified wound care nurses, but there are a few who do. Ask the question and be sure the nurse has the expertise and knowledge she needs to provide the best care for your loved-​one.