Dick’s Sporting Goods

i bought my bike at this store. the guy who sold and repaired my bike is named jeffrey. when we first went to make a purchase, we noticed jeffrey had a bit of an attitude and was not engaging at all. he made us wait around while he worked on a bike before approached us. we asked him several times if he could help us and each time he told us to wait. i wish at the very least he could have given us an estimated time of waiting. we waited for over 20 minutes.
i picked out a bike, i was happy. forget about the bad customer service. went home. a week and a half later, i brought it back to jeffrey for some minor repair. i returned a few days later to pick it up. jeffrey wasn’t there and another worker was there to help us. he walked back and forth along the racks of aisles and couldn’t find my bike. i thought it was a little strange and when 10 – 15 minutes of searching had passed, i started to feel a sense of dread.
the guy goes to the back to make a call to jeffrey. comes back. still can’t find the bike. finally he tells us, «um. i think it accidentally got sold.» what? how does this happen? is this real? i thought he was joking at first. but he felt that was the only logical explanation. i was pretty upset to say the least. i expected this to be a short visit to pick up my bike, but i ended up being at the store for 40 minutes.
i did appreciate that the worker was extremely apologetic and admitted it was «pretty messed up.» he offered me any new bike and a gift card. i think that was the right thing to do, however this does not excuse the fact that they LOST/​SOLD my bike! skimming through the other reviews, i notice another reviewer had the same experience as me and i can’t believe that this location has lost a bike on multiple occasions.

Fishing section was in shambles and many empty shelves. Oh, you guys should keep toilet paper bj the men’s room for guests. How can you not know it’s empty? You need a management change.

Bought a $ 29 kayak paddle (along with $ 250 in other merchandise) and tried to return it today, less than 30 days after the purchase, with a receipt. I was told the paddle was «not in resellable condition», and the «Coach» for the store refused to take it back. I had torn the sticker with the price on it trying to remove it, unsuccessfully, since it was a gift. I explained that. I also explained it hadn’t been used. I also stated that if it was «not in resellable condition», it must have been sold to me that way. The person I was giving it to as a gift (his broke while I was borrowing it) already had another paddle. I did not scrutinize the condition of the paddle when I bought it. The store manager AKA «the store Coach» couldn’t have not been more un-​helpful and un-​customer oriented. They lost a good customer, I won’t be back.

This Dick’s sporting store’s employee were very nice! I called in to reserve my fitbit HR and they were fast and efficient. Service was definitely friendly and they got me and out in a very timely manner. It also help that they weren’t that busy. This Dick’s is also not as big as the one I usually go to (The Mall of GA one) and so it’s not as busy. After I purchased my fitbit, I did walk around the store a bit and I stopped by the fishing rod department. Their fishing rods selection at this store weren’t that big compare to other, but like I say this Dick’s isn’t that big, so keep in mind. If you would like bigger selection and such, I would suggest you go to bigger Dick’s Sporting Goods.

Wow, I’m glad I didn’t read the other reviews or I might have never come here. My experiences definitely haven’t been like the others.
The first time I visited it was to check out the bikes. The guy in the bike department was super helpful and patient with my husband’s 8 million questions.
And since I normally shop at Sports Authority in Duluth for my activewear, I was blown away by how nice Dick’s is and the selection! I wandered around for the longest that first time.
I’ve now been back a few times — once to pick up the bike we ordered online and had built in the store and another time to get some gear. Each time I’ve gotten decent service and I can’t be mad at the selection!
My only issue with Dick’s is their ridiculous exclusions on their coupons. They exclude virtually every name brand anyone would ever want to purchase, so the coupons are damn near useless. But that’s not this store’s fault, that’s obviously a corporate issue.

Okay Nate from Bicycle section is helpful, but he also lost our bike!
We bought two bike from them, something went wrong the first night. The gear changer dropped in the back wheel. Within first month, we took our bikes back 3 times, yes we do have the warranty.
In late May, we brought in our bike again, that was the 4^th time, since purchased in late April. Nate was able to fix my wife’s bike that day, my can’t be fixed the same day. As matter of fact it will take maybe 10 days. We left the country for 45 days, came back found out my bike is missing. Manager told us we had to wait til Nate come back to work. He wont be back until Saturday, so we had to wait a week.
On the sat, when Nate was working, we visited him, he remembers it, but still can’t find it. Now the manager said they need to check the security tape. Two weeks passed by, no one followed up with us. We called, here are their response «we are still checking the security tape»
I worked in retail for almost 10 years, it takes literally 10 minutes to view security tape, not sure what type of golden tape they are looking for!
Will never go back to Dick’s Sporting Goods again! I wish I could give them 0 Star

Terrible customer service. Dicks can be good but this location is terrible. No employees want to help customers.

Go to another Dick’s or better yet shop at REI. The managers at this location are not very good. Got a jacket off a 25% off rack, where there were several of the same. It rang up without the discount and the girl at the register (who was nice btw) asked a nearby manager and supervisor and they both laughed at me. Saying, ‘no way’. I was a bit embarrassed and I told them there were 4 – 5 of the same on the rack and asked to show them the location… the male manager aggressively said, «I don’t care what is on the rack, it isn’t 25% off!» I was pissed and didn’t buy it.
Way to go Dicks!

This is the absolute worst and junkiest DSG I have ever been to! Selection is nonexistent, variety is extinct and the usual items that I always rely on DSG for are nowhere to be found at this location!
Men’s Nike training selection is dismal, Men’s UA selection is terrible and so disorganized (worse than an outlet store on Christmas Eve) and the staff all sloppily rove around the store talking on their mobile phones pretending not to work there. It’s pretty convincing considering that most of them aren’t even in uniform or any variant thereof.
Blah.

Been here a couple of times since it opened and found the staff not terribly helpful. But on the second trip we found the stock not very helpful either. Specifically, we needed some swim gear for exercise classes. But it turns out that over Labor Day Dicks did away with most of its swim gear «because summer is over» according to one staffer. Wow. Apparently little thought was given to those who may be swimming for exercise year-​round or who might happen to be on swim teams in the metro area. We found this a curious concept at a sporting goods store, and we left unhappy. We’ll look elsewhere for our needs, perhaps Sports Authority which seems to carry a more consistent and apparently larger stock.