Blue Moon Cycle

The bad reviewers on Unilocal went to a different shop than me. I had an incredibly positive experience with Blue Moon Cycle. I hired them to do a major restoration of a 36-​year-​old R80/​7. The bike needed extensive work. Long story short, the service department did a phenomenal job. Gary and Phil were a pleasure to work with. The finished product rides like a dream. They were respectful, laid-​back, and obviously took pride in their work. Between the good attitude and vintage décor, it felt like an old European craft shop instead of a garage. The reality of an old airhead restoration is that it takes time to get it dialed in. They hung with the project until it was perfect. They really wanted to make it right for me. I won’t take my bike anywhere else.

Had great service at Blue Moon Cycles. Bought not one but Two bikes here, one for my husband as a surprise and one for myself! Staff was great as they totally «played» along with the surprise for the husband! Fantastic service from everyone here as well as knowledgeable about the new and used bikes. Thanks guys, Michele and Ron Volz

This is a difficult review for me to write. I’m an avid motorcycle enthusiast and I really make an effort to support local businesses that don’t fit into the «typical» dealership mold. I readily admit (especially in the face of multiple glowing reviews) that I could be wrong and possibly had a «fluke» experience.
I’m glad to see that so many others have enjoyed their experience here as I have had less than stellar feelings about it. I’ve been into Blue Moon 3 different times and have had the same experience each and every time — I walk in and am greeted by a guy at the computer behind the desk. He seems nice and genuine so I make myself busy while they finish up whatever they’re doing. I love to browse so I’m caught up looking at the bikes and notice 10 – 15 minutes have passed. I glance at my watch and wonder… «do they know that I’m here?». I actually appreciate dealerships that don’t pester their customers so I walk to the front to inquire about something. ²⁄₃ times that I’ve been there I was essentially ignored at this point. The first time I waited 15 minutes for the employee to finish up chatting with a regular (not mad at that, I’ve been there and done that) to get a short reply and no more help. The other times similarly ended with me wondering why I drove 30 minutes to this place. ** Why did I go back? because it’s the closest BMW dealer to my house and I really wanted to develop a good relationship with a service center before I buy a BMW**
Full disclosure: I’ve been responsibly riding motorcycles for nearly 11 years, however I am a younger guy (28 but I look younger). I’m making a huge assumption here, but It’s possibly because I look like a squid who can’t afford a BMW. I’ve noticed that older guys have no problem being treated like valued customers upon entering Blue Moon. I’m hoping Blue moon may see this and decide to invest time into their younger customer base. I will be buying a BMW in a few months from another dealer.

Found just the bike I was looking for and it turned out it was at Blue Moon Cycle.
Coordinated the purchase over the phone with Stephen of a 2008 Harley-​Davidson Cross Bones that had been traded in. I worked out a plan to fly to Atlanta and ride her (she’s named Lucy now) home. Between the time of putting a down payment and flying to pick up the bike, Stephen realized that the back tire wasn’t up to the trip and had it and the rear brake pads replaced, no charge. Then, when I got to Atlanta, he picked me up at the MARTA station.
Great experience and when the bike got to Hacienda Harley-​Davidson in Scottsdale, AZ everything checked out when they did the end to end as part of the 10K service.
The week after the box full of everything else that came with the bike came, so now I can take passengers and swap back to the stock handlebars if I like.
Great experience and a great ride back to California.

I purchased my first bike from Blue Moon (a used bmw g650gs), and Stephen was extremely helpful both on the phone and in person. A week or so after the sale he called to check in on me to make sure I was still happy with my purchase.
There was a little trouble getting my tag, but Candy dutifully called the tag department and kept me in the loop that she was working on it. She figured out the problem and I am still happy with my purchase. I haven’t visited the service department, but their sales team is top notch and I wouldn’t hesitate to return to them.

Awesome place to visit, excellent place to purchase a motorcycle. Horrid place to get service. Come for the inventory, knowledge, swap meets, etc. Avoid the shop if possible.

Starting my search for an R1200R I decided to hit up two of Atlanta’s BMW dealers on a sweltering Friday afternoon. The first place was disappointing as I couldn’t get an employee to talk to me. Luckily Blue Moon made up for that with their friendly attitude.
Blue Moon appears to be more than just a place to buy bikes at. They’ve got this gorgeous, HUGE building with an immense service garage. Above the showroom is a mini-​museum of vintage bikes that you’re welcome to walk around and peek at. They’ve also got a large selection of accessories — and, I know this has nothing to do with bikes, but it’s nice to see that the accessory section of the selling area was blocked off by a few make-​shift walls. Whoever laid out the floor plan put some thought into the aesthetics. It doesn’t feel like the general, walmart «here’s a big room with everything for sale» in it. It feels more natural.
Of course the ambiance is matched by the salesmen. After letting me walk around for a minute or two a salesman came up to me and talked to me about the R1200R. He was knowledgeable about the changes made in the recent model year, let me sit on the bike, offered a test ride … and didn’t run away when I let him know I wasn’t buying until I sold my current rides.
Great place, I like it.

Took brand new 2010 MV Agusta for warranty, waited over 7 weeks for parts, dealer let bike outside in pollen and hail storm. During wait I dropped off two $ 24.00 of coolant to be put in bike for upcoming trackday and requested they put it in. Blue Moon charged me an hour of labor to install. 5 weeks later I check coolant pre-​ride only to find the original stock blue coolant in bike. (Stock=blue, Engine Ice=Purple). Not only did they keep the coolant, but also charged me the labor to put it in! During the warranty work they managed to re-​install the left fork tube upside down with the R for rebound upside down and the +/​-​adjustments upside down as well. They also hacked up the fork tube in the process as they crammed it up through the triple tree. The owner threatened the service manager and I that he would not work on my bike as a result of my complaint. BE AWARE, READ REVIEWS ELSEWHERE!!! I’m not the only one!