O’Charley’s Restaurant & Bar

Came from out of town and was looking for a place to eat. My mother had been to an O’Charley’s and loved it. We ordered our food and after 45 minutes still hadn’t gotten the order. The couple sitting across from us ordered 20 min after we did and they got their ribs before us. We finally asked to take our food to go as we still hasn’t gotten it. My order was completely wrong and my mothers shrimp was chewy and hard. Bad bad bad. So sad as this could be a great place. The manager didn’t even come by and say sorry.

This place is honestly not a place to go if you’re looking for a place to eat right away. It took them 15 mins to seat us, and it’s taken them 20 mins to just take our order, get us drinks, or roll. The time we came before they burnt our food, and it took them thirty mins just to bring out our food and then they had to take it back because it was burnt so them it took them another 20 to get our food in return. I do not recommend.

We did curb side take away from O’Charleys last evening and while the food was great for take away — the young lady working the take away was so pathetic that I gave it three stars. Customer service is a HUGE factor in my rating a place and tonight she really cost them.
Let me start by saying I called at 6pm and ordered two items. A Better Bacon Cheese Burger and fries and an order of the Chicken fingers dinner with loaded potato and hush puppies. I was told it would be ready in 20 minutes. I arrived at the fifteen minute mark and there were three cars in the curb side to go lane. I waited 20 minutes and was not acknowledged at all. The young lady working the line did not even look back at the cars in line but instead services us as if we were a drive thru. To me she could have at least waived, said I’ll be with you in a minute or even seen what name t was because my order should have been ready. At 25 minutes I called and asked if it was better if I ran I. To get the food and she informed me «no. I’ll be right out» and hung up. Uh– RUDE. It was another 10 before I was the car in first place, three more behind me and I finally got our food. She never apologized for the wait, she never thanked me, and she got no tip because of this behavior!
Our food was still warm, thank goodness, and it was good. The baked potato was so soft and yummy. I loved my chicken tenders, too, but they were vey he oaky breaded so I felt like I mostly ate breading. The hush puppies were good, but on the greasy side so I think I’ll pass on them next time.
My daughter said her burger was over cooked but still enjoyable.
All in all the food was good but again the service was so lacking that I am not sure I’ll splurge there again.

I got tired of trying to find a cool little mom and pop in Niles (via Unilocal) so I said let’s just go to Red Lobster. The parking lot was pretty full so instead I swung into this parking lot which is right by RL. They weren’t as busy. There is a reason for that.
The service was actually pretty friendly, but our server made some mistakes. I hate having to ask for silverware. She got my order wrong. I was clear I wanted the grilled catfish vs. fried, and to substitute the hush puppies for green beans. She brought me fried catfish with hush puppies and green beans but no slaw. I didn’t feel like sending it back, but did ask for the slaw, which she brought. The catfish was actually pretty good as it had light breading. The beans were good, but the slaw was just okay. It wasn’t sweet at all.
My granddaughter’s grilled chicken was kind of dry and the broccoli looked a little over cooked. My daughter did like her steak, that came with fries and a grilled corn dish that she really liked. The rolls are good too.
The manager actually stopped by the table, which is always appreciated, but I didn’t complain because it wasn’t a huge deal. I have no reason to return though.
Cross this off my Niles list.

So my husband and I arrive at the restaurant around 6 on a wednesday evening, the place was busy but now crowded, we did have to wait 15 minutes for a table even though there were seats available. Restaurants really need to be better at assisting the customer, not making the customer wait because the next waitress in line for a table isn’t ready! The server being ready is not the problem of the customer! So we got our table, the soup of the day was Chicken Tortilla, I ordered that and a salad and my husband ordered a Cobb salad. By the time our dinners finally arrived everyone around us had been seated and served and we were almost done with our beverages. So when my soup was delivered it didnt have any tortillas so I asked if I could have some the waitress said «Oh we’re out», she didnt apoligize, didnt offer any substitute didnt even look phased by the comment and walked off. So you may think its no big deal but Tortillas are a main component of Chicken and TORTILLA soup! It was the only reason I ordered the soup! The waitress never again made eye contact with me, she only spoke to my husband after this. I think she was surprised and maybe disapointed when she placed the bill in front of my husband and I grabbed it to pay, her actions were reflected in the measly tip. IF she had offered a bit of human compassion I would have gladly given her a generous tip but she acted dead inside and dont reward that behavour. So I was gyped on the tortillas — I didnt eat the soup and she didnt offer to remove it from the bill — and she was gypped on her tip. I think we’re even.
I also think we’re done with this restaurant, this isn’t the first time we’ve had poor service and the food is no different that what you’d be served at a Perkins or Dennys. Spend your money at another restaurant where you’ll receive better service and the food isnt average.
Sorry O’Charleys, but you really need to do better and change your mindset to «The CUSTOMER comes first», not whenever you’re ready for them.

The service was good, the reason it gets five stars is the salmon could’ve been better wasn’t flaky and a little soggy because they never moved it off the wood plank. The steak fries were good ! I was so excited they had IBC rootbeer. Will go back though !

So O’Charley’s is a chain. One of the differences is that their food is consistently good. We have had the salmon — my favorite is blackened even if it’s not always on the menu. Their chicken, salads, ribs… all good.

The food was bland and they totally screwed up all of the condiments and dressing on the orders.

Cajun Chicken Pasta. Remember that. It is a good one. It is Primavera, Alfredo, Cajun, Linguini heaven. 1700+ calories, but worth every one.

The first time I came here was with my boyfriend and we had chosen this over Applebees and were glad we did. When we first walked in, it was VERY busy. We put in our names and were actually called in a few minutes (thank goodness for parties of 2) after we sat down our waitress was wonderful! She came and went at decent times, was very patient when we couldn’t decide on what we wanted. The menu was quite large and I love that about a restaurant. It gives you more choices, and better ideas for the next time you decide to go.
We chose a couple of the burgers. I had the better bacon cheeseburger and I’m not quite sure what he had. Though we asked for the burgers to be a little pink in the middle, they weren’t when we got them. But after we bit into them, we didn’t care. They were tender and juicy, like we hoped they would be. He also got a side of potato soup which we both fell in love with. The rolls as well, were just as good. When I had the brilliant, but often thought, idea of dipping my roll into the soup it was just a match made in heaven. I had a sour julep drink to go with my burger and it was pretty good, very strong though. I also had a side of their coleslaw which wasn’t too bad, but there were quite large pieces of cabbage.
If I had the chance to try dessert I would have, but we were just so darn full! I loved this place, even if it is another large chain. It was definitely better than the normal menu I’m used to at applebees. This was a nice change.

First time I ever went there my shrimp where under cooked, I decied to venture there again and this time there was hair in my food so after that i have officially writtent this place off oh and I forgot to mention the service the second time I went was horrible waitress never checked on us we had to hunt her down just to get our check. Never again!

I have been to O’Charley’s for lunch several times and always found the food to be good.
However my wife and I stopped yesterday for dinner and were not pleased.
We ordered 2 of the $ 9.99 meals. I had the shrimp and fish, which were deep fried and overdone. The side of broccoli was so over-​cooked it could have been soup. The meal was served with fries but I had to ask for them. They were terrible, as if they had been reheated. My wife had the «southern fried chicken», which was anything but southern+ it was deep fried and overdone. The Smashed Potato was so-​so.
We both commented that we should have gone to Bob Evans or Cracker Barrel, this is how bad the food was !

From the fellow who brought you an excessively large and fancy McDonald’s in Warren and the Panera franchise comes O’Charley’s.
For those that don’t already know, O’Charley’s is basically a glorified Applebee’s. Like other Covelli enterprises, it’s a massive chain that is sweeping across the country.
The food is quite solid. The menu is large (nearly cumbersome in my estimation). Happy Hour drink and appetizer specials are a good deal and this location has a nice outdoor patio. And let’s not forget the rolls, they are killer.

This is basically a back up to Applebees for me. The burgers are pretty standard and the salads are good as well. I really haven’t had any problems here, but really nothing too wild to say, either. It’s a chain, so I feel it’s probably fairly standardized at any location. Like I said, not my first choice, but it’s acceptable.