CarX Tire & Auto

This shop will damage your car and BLAME YOU. Don’t come here.
I had my brother’s vehicle towed here for a new master cylinder, pads and rotors, and at some point between the car leaving my possession on the tow truck and it being returned to me by the shop, the driver’s side door was badly damaged — it looked like someone had backed into it. I got NO call from the shop, was told absolutely NOTHING until I came home to find that my brother had picked it up and it was damaged.
I spoke with the shop manager, Frank, who is the equivalent of a human oil slick. He blamed my brother, he blamed the tow truck, and did everything but accept any sort of responsibility. His excuses were that «he thought we already knew about it» and «he showed my brother and he never said anything about it». Well, my brother is NINETEEN. WHY DO YOU THINK YOU ARE DEALING WITH ME AND NOT HIM. Frank took advantage of the fact that my brother is young and this is his first car. My mother was in attendance when the vehicle was picked up as well, and Frank said nothing about the damage to her even as she was paying for the maintenance they had performed — apparently, my brother was the only one he mentioned the damage to.
I took this all the way up the chain to the regional manager, and ultimately nothing came of it. My brother’s car still needs $ 4k worth of work done to repair the damage. Car-​X maintains that they were not the ones to damage the vehicle.
It is worth mentioning that I have taken my own car here prior to this incident and worked with Ricardo, who was always honest and very pleasant to deal with. I’m disappointed that I cannot return here.

Not sure yet, I’ve been here twice and like the staff just wonder if all the recommendations are really needed? On one hand, they gave honest advice on tires and breaks but recommended I change/​flush just about every fluid in the car (it would of cost around $ 1000, granted 1 other thing was also recommend). I sincerely doubt I needed all my fluids replaced or flushed. This has me somewhat reluctant to use the shop again. Although, they did fix an issue 2 other shops couldn’t and are very polite.

I would never walk in this place again Frank acting like he’s a big shot no customer service and doesn’t know how to treat a customer that walked in there for the first time… Ricardo was a great guy treated me with well respect and told me what I need to do with my car to have it rumning in the streets in good conditions… it takes a prick like Frank for a customer like me not to walk in another Car-​X in my life… get a new employee he will run everyone away… first and last time going to a Car-​X again

Usually I expect to get a sales pitch from the employees regarding something when I just go in for an oil change. However this was not the case. Staff was friendly, informed me I should probably change my air filter at my next oil change. Also showed me a leak coming from the engine, and the car only having 27k should not be leaking.
Fast and friendly, not much more can be expected.
Plus I bought a «family pack» of oil changes
3 oil changes for only $ 64 with taxes and disposal fees. Not too shabby

Echoing what Brent said, this place has great deals and is probably one of the better spots for simple service (fluid changes, bulbs, etc.) and inspections.
I usually shy away from chain spots like this, but I left my car sitting in a garage while I was overseas for several months while it desperately needed an oil change. I had a ton of errands to run, didn’t have my jack or tools to do the job myself, and wanted to be sure my notoriously-​unreliable car would be good to go. Normally I wouldn’t bother to write a review for a chain/​franchise, but I was really pleasantly surprised by the staff. The manager (franchise owner?) Chris is great with customers, and makes sure you’re in and out as quickly as possible. Their sign advertises a $ 16 oil change, but since I only had the one car, I paid somewhere around $ 35. I was kind of bummed I paid that much since I brought my own oil, oil filter, and drain plug, but they made it clear what the price would be when I walked in. It’s just worth mentioning.
This is my go-​to place for getting my summer and winter tires swapped out every year, since at $ 45 they have the lowest price I’ve found yet. Also, as was mentioned, they give your car a thorough once-​over and meticulously check your hoses and fluids, even finding and pointing out one little problem I was aware of that was buried really deep down in my cluttered, super-​tightly engine bay. I got a free inspection at McGrath Audi with one of the coupons they send me every once in a while, and the dealership mechanics didn’t even notice it (or didn’t mention it, at least).
Given my positive experiences, my dad has started bringing his 1997 Lincoln Town Car here for less basic things, and they’ve been great to him. He’s had, if memory serves, a starter motor problem diagnosed (and the part replaced) and a taillight assembly replaced here, and after ~1,000 miles and a Chicago winter, his car is still doing well.

These guys do good work and they have some great deals… ie, you can buy a 3 pack of oil changes which come out to about $ 16 per. Also, if you get any brake service, you get a years worth of oil changes for free.
Every oil change comes w free inspection of brakes, tires, exhaust, belts and battery.

January 6, 2011, I went to Car-​X so that they could take a look at a squealing noise coming from the brakes. When I went in, they were nice. They somewhat quickly took a look at my car and gave me an estimate for how much a brake pad change would be. To me, it was a bit pricey. So i was just going to do a brake pad change myself. (From what I heard, it’s very simple). On January 10, 2011, I had my mind ready and set to do a brake pad change, but when I went down to take the wheel nuts off, the Wheel Lock on the wheel is missing, and also found that the Key to the wheel lock was broken while they were evaluating my brake pads – AND THEY NEVER TOLD ME. I was not happy at all. And I’m even more upset they did not have the integrity to tell me on January 6, 2011. In my opinion, a missing wheel nut (having 5 out of 6 wheel nuts on) is a safety hazard because I travel to work using the highway. I think there is a reason why the maker/​engineer of the car made it so there should be 6 wheel nut… obviously Car-​X thinks it’s okay for this to happen and not inform me. I will never come here again, I think I’ll stick to the servicing of Toyota mechanics.

we have 2 cars, both w/​check engine lights were on. CAR1: they got it fixed, after a day of driving the check engine light was on again. came back to that place thinking we dont have to pay because they guarantee their service, WRONG!!! after arguing, they admit it was their fault they didnt run a full diagnostic on the check engine, so they fixed it. CAR2: somewhat similar situation, except we just paid the second time we came just to be done with them working on our cars, we just wanted to get away from this place and so should you… if you want an auto service that doesnt guarantee their work, come to this place. we tried to complain the manager and higher people but to no avail. there should be a no star rating, this place deserve it.