Awesome Critter Gitters

Very friendly. Helped me trap the groundhog that I needed to trap and promptly removed cage and animal.

Believe the negative reviews, and call someone else.
Set a trap for a groundhog in my crawl space. Trap sprung following day and sat for two weeks doing nothing. They picked up sprung trap and refuse to set it again, only interested in selling me an abatement fence.
$ 250 for nothing, but inappropriate rude comments.
Customer service? They couldn’t care less.

If I could leave 0 stars I would. Even the responses to other reviews are unprofessional. I’m a property manager of a house that needed trapping. After meeting with the «professional» he rambled on trying to make himself sound knowledgable. Promptly begged for a signature stating he completed the service. This was before he had done anything. As a property manager in basically a middle man with payments. So while waiting for the owner to make an online payment this guy decided he would leave and come back once payment was made. I agreed and we both left. The next day I get a call from the owner of the house saying the reason they left was because I didn’t know the square footage of the house and a bunch of other excuses that just never were even brought up. This place is a scam. I believe they hire felons and young kids to talk nonsense and act like they know what they’re talking about when in reality they are just trying to get your money without doing any professional work.

Today Jim called me unhappy about this review. Somewhat menacingly, he stated that they were going to come around and pay me a visit. I let the police know about the possibility of their doing mischief, hopefully he’ll read this update, too.
Update #2 — they did not catch anything, that is a lie. They did not offer, nor would I ever accept from an animal trapping company, a chimney cap or to cut down a branch. I have my own long-​pole pruning saw, and I have masons who work regularly for me.
Jim Quinn here is just a consummate liar, I don’t see how he remains in business.
Update #3 — Apparently, the person calling himself Quinn S., and signing his responses Jim, is either William James Sheffield (listed owner of the business), or William Slatter Quentin Sheffield — I guess his son, as they were listed at the same address in Niles a while back. And let me reiterate, what Jim or Quentin says about their trapping any racoon on my property is not true. I saw through their scam when they talked about putting a chimney cap on my chimney and said that the coon was getting in through what Quentin said was a purposely placed vent hole in the chimney to let air in — have you ever heard of such BS?

Not so awesome! Billed $ 250 for an estimate without telling us there was a charge before coming out. I asked for an estimate not an inspection, but was billed for estimate/​inspection. He unwittingly got my tenant to sign a form so to keep them from harassing my tenant I had to pay the money. I had a great experience with Niles Wildlife Pest Control Great fast service, didn’t charge for an estimate and his total price was only $ 350. Awesome Critter Gitters said «yeah but we offer a guarantee:. That’s nice but for $ 2000 which Is what there estimate was I could have the other company come out at least 4 more times. He proceeded to argue with me on the phone and said he told me about the estimate charge As a professional property manager who has NEVER run into this kind of issue before and am not authorized to spend that kind of money without my clients prior knowledge I assure you he didn’t tell me. I would avoid is deceptive business practices and take your business elsewhere. Notice the rest of my reviews are 4 or 5 stars. It takes a lot to make me this disappointed with a business.

Overpriced, unprofessional, rude & sarcastic. They don’t return phone calls or emails. Harass you for payments already made. Mistakes on paper work. Late or possibly no-​show for appointments that you pay for.

Awesome Critter Gitters installed a wire barrier around my deck and porch. They did respond promptly.
However, for 3 days’ worth of work, even including overhead, their prices are sky-​high. The wire barriers were installed satisfactorily.
They insisted that I did not have to be at home during installation but rang my doorbell about 8 times each day to ask some question or another. This was annoying at the very least. They left all of their construction trash behind, promising to cut the wood into pieces small enough to fit in my trash container. The pieces are too big and I will have to cut them down. So I paid them to make more work for me. And for the price, they should have hauled away all of the construction debris. In addition, they left open trash bags with food debris. For a company that deals with unwanted animals, this only serves to attract them. Plus they threw trash into my recycling bin.
They removed dirt from my property and I asked that they dump it into the woods where it would not be seen. They left a large, visible dirt pile.
I had to supply (buy) a wheelbarrow and trash bags. Again, for the price, they should have their own supplies.
They damaged my landscape lighting. When I called, they told me to call an electrician, find out what was wrong and then they would come and fix it. If I’m calling an electrician and paying him, then he is going to fix it. And of course, they did not offer to reimburse me. They also did not call me back as promised. Landscape lights were not replaced properly, and edging to garden beds was completely covered with dirt.
For the price, everything should have been replaced properly and garden beds restored to their initial condition.
They did not show up one day, and did not call. They, instead, left a scrawled note on my garage door (I was not home to see it). They were difficult to deal with, did not seem knowledgeable. Wanted to kill everything, including chipmunks that were not harming anything (and even if these were removed, more would come). And also wanted to store a trap from another job on my property, including the bait which was rotting fruit.
I will not use them again.
UPDATE: Apparently, while digging trenches to install the barrier wire, theyAwesome Critter Gitters damaged the roots of a 15-​foot shrub, and it has since fallen down.

These guys came out and tried to sell me some $ 2500 deck barrier that I didn’t need. They were here for about 5 minutes and diagnosed my problem without even looking in the crawl space, the attic, or under the deck. As it turns out, they just saw a chipmunk running around outside and determined that I had chipmunks. The total estimate they gave me was $ 3000!!! Then they charged me $ 150 for spending 5 minutes walking around the outside of the house. They thought they could take a stupid woman to the cleaners!
The local pest control company went into the attic and below the house and found mice instead. AAC took care of the problem the next day for $ 300.
Next time call American Animal Control or Franklin.