It’s in a good location and usually isn’t too busy. The items they carry are mainly for general crafts. They have a big selection of scrapbooking, framing, and seasonal items(Halloween, Christmas etc) Their jewelry making section isn’t as great as Acmoore, nor is their drawing selection. They always have coupons in the paper or online which is great.
Brandon K.
Place rating: 4 Westwood, MA
After a while, decided to re-visit the Newton location. Jeff wasn’t there(thank God!), and Jean was, who was friendly(as always), and the store was the same is it always should have been, clean, organized and extremely cool(2 floors, and cool store design, yet with the manager Jeff, anything was possible. Hopefully he doesn’t work at the Newton location at all anymore, because they definitely took an upturn. Thanks to Jean, Caitlin and District Manager Steve, this still is one of my favorite Michaels stores… I look forward to returning. (Also: VERYMAD they are not allowed to use plastic bags anymore, City of Newton… now no plastic bags??? where are my drive thrus!)
Tom A.
Place rating: 5 Newton Centre, MA
OMG this place is GREAT. Halloween stuff GALORE. Can’t wait to see what they have for Christmas
Nicole S.
Place rating: 1 Needham Heights, MA
I have to agree with other reviews about customer service. The cashiers are very nice but other employees are rude. One in particular is a woman with short dark hair. I think she may be the manager because I saw her helping a cashier with an issue. My 3 year old and I went to buy some crafts today, and he picked out a Mickey Mouse book. He sat on the floor flipping through the book while I looked at the scarecrows. He was by no means damaging or ripping the book. The employee walks up to him, and he promptly gets up to get behind me. She looks at us and says in the rudest way ever«are you going to buy that?» And I was taken aback and just responded«yes». I can’t believe she would walk up to my toddler like that and not even say excuse me or anything else to me. Of course I wouldn’t let my child damage your property. Also, he was just sitting there and not ruining anything. I will think twice before going to this location again
James Z.
Place rating: 1 Brookline, MA
Don’t use their custom framing service. I was promised that the framing for my artwork would be ready on 4⁄20. I called them today, more than a month after the promised date, and they said that they’ll start the work tomorrow. Fortunately I was able to get a refund and went to the custom framing store right across the street from them. I don’t understand why they can still be in business with the recent data breach and poor customer service.
Matthew P.
Place rating: 5 Norwood, MA
i love michaels in newton. omg great prices on everything, great service, parking, and everything else! highly suggested!!!
Marlana Y.
Place rating: 4 Boston, MA
I wish this place opened before I got married because god knows I traveled really far and more times than I would like to remember for my DIY wedding projects! I love this store, its so clean and organized– there is even a second floor with EVERYTHING and ANYTHING to do with framing and wood supplies. The only thing I don’t like is the lack of staff in the aisles– there is none! So I had to bother the young lady in the front cash register who was literally the ONLY one around. This could be because no one really knows about this store opening and so therefore not much customers leading to no hiring staff. There is a parking lot so there is plenty of space. If you husband gets bored I usually send him across the street to the Starbucks to wait for me.