Highland Opticians

Very disappointed with the way they dealt with my insurance. The salesman got a bit agitated by my questions about the pricing. I ended up walking out without a purchase, even though I loved the glasses. Luckily the next place I tried had the exact same glasses for significantly LESS money. So glad I walked out!

Just when you thought service was gone you go to Highland Opticians. It is well worth it to give up the mini benefit on glasses from our health insurance to get service like this. Always happy to help. Truly caring. Go the extra mile and then some!

Highland Opticians is the best, great frames, excellent service.

My wife and I have used Highland for many, many years. They are very pro-​active and real problem-​solvers. Jeff, Emily and Julie are the best, and their staff is excellent as well! Recently I used their in-​house optometrist, Dr. Shore, for the first time, and could not be happier with the results. I’d highly recommend them!

i finally got vision insurance through work, so i looked for an optometrist near my house. dr. shuer was a great find, and completely by luck because i didn’t even think to check Unilocal in advance. he was very welcoming and explained each step of the check-​up in an easy-​to-​understand manner. i left feeling like i learned something. it was easy to communicate my concerns with him.
great customer service all around, from making the appointment via phone, reminder phone call, greeting upon arrival and departure.

These guys are fantastic in every sense of the world: friendly, knowledgeable, customer service-​driven, and patient. Originally, I came to them solely based on their Unilocal reviews and I could not be happier! The feel-​good bonus is that it is a family-​run business; I look forward to my next visit.

I brought my mom here for glasses. They were patient, kind, understanding, and wonderful to deal with in every way. They genuinely care. It’s not ‘customer service’ — it’s being human and genuine and having an interest and curiosity in others. They like people. We returned a year later for a minor adjustment — no charge. Great selection of frames. Helped us find the perfect frames that met mom’s needs and was aesthetically just right. Can’t recommend them highly enough. I’m coming here for my next pair!

My entire family goes here for glasses, and we have only had very positive experiences. They are very helpful and have a big selection of glasses as well as excellent customer service. When I forgot my glasses case, the woman helping me insisted that I take one (free of charge) to protect my glasses on the way home. They have also helped size/​fit numerous pairs of cheap sunglasses from other stores. I highly recommend them!

I don’t know if their prices are high or if all good eyeglasses cost money. But whatever I spend at this store, I get more than my money’s worth. I always need help sorting through the frames to select the best pair for me. And then I need adjustments whenever something happens to my glasses (minor accidents, a fall). They can special order frames that they don’t carry, in case you want cable temples (a rubber piece curves behind your ears to hold the glasses on well), or whatever you want. I don’t live in Newton, but they are on the T and easy to get to by car.

Incredible service! My Marc by Marc Jacobs sunglasses were broken with screw and lens popped out, and I’ve had difficulty getting this brand fixed before (teaches me to spend more than $ 10 on sunglasses!). After trying superglue and taking them to another optician, I had just about given up hope when I saw the excellent reviews here and brought them in. The friendly man who helped me fixed them within minutes! I couldn’t believe it. Free of charge! From what I could see, they had an extensive selection of regular frames as well as sunglasses. I will be returning here for all my optical needs, and I suggest you do as well.

Highland Opticians is possibly the best eyewear store in the Boston area. Prices are not cheap but you get superior service which is key in eyewear. There is an in-​house optometrist, Dr. Shuer, who is top-​flight and excellent with children. The proprietors have been in the business forever and are extremely expert in all aspects of lens crafting and eyewear. They have an extensively equipped lab in-​store. Many lesser stores go to them to get complicated work done. The eyewear selection is upscale and traditional: Brooks Brothers, Zeiss, etc. Sunglass lines include Maui Jim, Reptile and Porsche. They have some ski masks and diving masks and other miscellaneous eyewear.
Update: they no longer have Zeiss apparently and lately their lines have featured fewer brand names, possibly because it is harder to make money off of brand name frames, I don’t know.
I recently had to return a pair of no-​name frames because of defective manufacturing. Even though the frames were 3 years old, they had no trouble replacing them at no cost.

I had a great experiance getting glasses here. All of the staff is extremely friendly and knowledgable. They had a great selection of frames for all different tastes. I would highly reccommend them.

My family has been going here for 20 years. Great selection of sunglasses and eyeglasses. Prices are general 20−35% lower that Pearle, Cambridge Eye Docs, and LensCrafters. Jeff, Jerry, Linda, and Steve all do a great job fitting faces. And if you ever need an adjustment, loose a screw, they fix it no charge. Now that old school customer service.