Dixie Rv Superstore

We were on the road on a five month trip and began having trouble with one of our slide-​outs. We had it repaired at a major RV repair center, but it only got worse. We had to have a second repair later to get the slide to come in, but the gentleman could not troubleshoot the underlying issue. At his recommendation, we called DIXIE and although they were booked two months ahead, they got us in. It only took them a couple of hours not only to locate the problem but to repair it. The price was very fair and they treated us like long-​time customers. We highly recommend them.

One star because I can’t give zero. Long story short, bought an RV here in 2013. 3 months later, manufacturer issued a recall. Manufacturer notified Dixie via email and letter about the recall. Dixie never forwarded notification to me. May 2015 on the road, RV breaks down, caused by recalled part. Cost me almost $ 3000 when you count rental cars, hotel room, rental cabin (state park), and $ 938 repair bill. Contacted Dixie repeatedly after it happened. Was assured they would «make it right,» however a week ago I called and left a voicemail, Received no response. Complained to NHTSA, FTC, and Better business bureau.
Sent letter to general manager today. Ball in there court. Next stop, legal help.

We weren’t really in the market for an RV but we came across one that we really liked ad it was at a price that we thought was fair. The sales price for the Rv was 25k. About the lowest I had seen for a Jayco 28RBDS. The purchasing experience was what you would expect from a used car sales lot. Basically trying their hardest to get over on us. They literally used every trick in the book so be prepared for a hard sell and slide of hand tricks such as –Well give you what you want for your trade but we have to bring the price of the trailer up to meet the negative equity — what??? Anyway. They finally agreed to sell us the trailer at the advertised price and pay off our trade. But By the time we were done with the paperwork (which took forever) … Our final cost was just over 29k. That’s 4k in fees and taxes etc. This blindsided me because I had never seen this many fees before.
So just a heads up. They have the following fees.:
A joke of a RV starter kit which apparently you can’t do without — $ 250.
Dealer prep fee? $ 600
Documentation fee? $ 398
Total — $ 1348
The RV kit Included about $ 30-​$ 50 worth of low quality stuff including a water hose, a really flimsy sewer hose and a few other odds and ends. (See picture)
We also had to call them several times to find out what was going on with our financing. It took them 4 business days to get our loan approved. Not sure why it takes that long.
A few of the pros. The Receptionist at the front desk and the peeps in the parts department are really nice and patient. Greg the service guy was really thorough during the walk through when I picked up the trailer. They really did have good sales prices. Just need to look out for those hidden fees and aggressive sales techniques.
Even though we are extremely happy with the trailer and love it… Im Not sure if I would go back to them.

Good people no pressure sales the people here are always trying to help. the only criticism I can give is they DON’T return calls. Other then that all was good.