Lucky Brand Dungarees

Now these folks know customer service!
I happened to be walking past and thought I’d check it out. I wasn’t really expecting to buy anything but have always heard great things about the brand. I was greeted and we talked about what I was looking for in jeans.
The salesperson really knew her stuff, detailing everything, including the thickness, amount of stretch, even how the jean changes after wear and washes!

Payton gave us great service and was super knowledgeable! Really made it a great shopping experience!
Really silly to advertise «40% off entire store» when most jeans aren’t on sale.

Lucky is quality but the price tag that goes with it may make you think twice. Word of advice… buy your Lucky Brand stuff directly from official LB stores. The stuff they sell in Macy’s, etc., is not the same quality.

Just stopped in to do some Christmas Shopping for myself and walked out with 2 new pairs of jeans. Not before Dean helped me try on at least 5 – 6 different pairs to find the right fit/​cut/​color. Dean really knew his stuff and was extremely helpful. I’ll come back to this store if/​when these need to be retired.

I have two pairs of Lucky jeans — one that lasts and fits amazingly and remains worth every penny… and then one pair that is disappointing me so much.
The problem jeans are a Charlie Skinny, which I’ve had for about half a year and they are tearing where the wash-​crease pattern appears at the top of the thigh. There are about five seperate tears, getting worse with each time I wear them. It’s not like I do mud-​runs in these pants, or wrestle crocodiles in them… I wear them with respect and have taken decent care of them. And yet… they are falling apart. I spent like eighty dollars on these and yet they are being surpassed by a $ 12 pair I got at Ross.

My review is two-​fold. I was there a few weeks ago on a Friday evening and got EXCELLENT service. My saleswoman was so friendly and genuine — didn’t seem at all fake or pushy. I really liked that she didn’t tell me to ‘get both’ when I asked which outfit she liked better. I got my purchases and left.
When I pulled my jeans out to wear them for a date the next day I found one of the knees (with the cute rips) had a long rip in it. If I washed it, I’d have a rip that would eventually extend clear down to my shin and then ankle. So, last night I went back to return them. The style was cute, but my heart wasn’t that set on them anyway — and honestly, how many more pairs of ripped jeans do I need? (I can always get more in a diff style, right?!?)
A cute, tall, black gentleman greeted me as I walked in. Once he saw my ‘Lucky’ bag, his demeanor changed IMMEDIATELY! He obviously saw I wasn’t a big sale and hung his head as we walked to the register. I will say, I wasn’t 100% sold on refund vs exchange… and after all, I am a total girl, I could have easily helped his commission numbers with a well-​placed cute shirt! ;) But his attitude completely made me want to get my refund and not ever go back in that store again. He barely uttered two words to me before I left and thrust my receipt and money back at me. It was soooo awkward!
So, 5 stars for my initial visit. 1 for last night. Making the average 3 stars.

It’s like using the «I’m Feeling Lucky» button on Google because the items here are a hit or a miss.
Sometimes, the pattern on the t-​shirt is way cool and it fits just right (cause it’s pre-​shrunk) and at other times, the sleeves are too long and it feels tight around the shoulders. Next, the jacket is a true must have and then after checking the price tag, I start to cringe.
There’s not too many Lucky Brand stores around (Brea Mall location = CLOSED) so I can’t really say if the service at this store is exceptionally good. Still, during my visits here, the employees are friendly, they get me up to speed with their discounts, and when I try things on, it’s never a hassle. They have this unconventional/​artistic style that I like while their clothes are comfortable yet durable. It’s best to come when they have sales and BOGO free offers. When they don’t, I have to question the prices cause it does get outrageous sometimes.
One unique way they distinguish themselves are the names of their denim, which is the bread and butter of their sales. Sienna Tomboy, Sweet ‘n’ Low, and Riley Boyfriend, just to name a few. Their trademark 2 four leaf clovers are on every pair of jeans while the words «LUCKY ME» are shown on the inside and «LUCKY YOU» appear on the outside of the fly.

My girlfriend used to go here a lot until a few weeks ago when one of the managers, some black guy, grossed her out. She said he was creepy and wanted to leave, lol, so I guess we wont’ be going back there anytime soon.
They do have some cool jeans but their prices are so high and they don’t have sales on their stuff which makes it kinda hard to shop here often.

This is a great Lucky store! The moment I walked in the door, I heard a friendly greeting. Although this store was really busy, a very helpful salesperson (I think her name was Jessica) made sure I knew about the wonderful sale going on here.
With tons of clothing in tow, Jessica assisted me in finding a dressing room right away. In the midst of the sales chaos, I was greatly relieved to find an open dressing room so quickly!
In about 15 minutes flat, I found a cute pair of jeans and a top to go with them. The promotion was simple, if you bought a pair of jeans then the blouse was 50% off. I haven’t worn Lucky Brand jeans before and was thrilled to try on a pair that fit on the first attempt. It seemed quite «lucky» to me! I’m on the shorter size and finding a pair that I don’t need to hem was a really great find!
They had so many nice blouses here, and I thought making a decision would be a bit difficult. Thank goodness, only one blouse fit thus making my choices obsolete. Most of the tops were billowy and pretty but just a tad too big for my liking.
I noticed some of the leather handbags were on sale for almost 75% off the original price! Yay! I love my accessories and thought these bags were both beautiful and reasonably priced.
I really enjoy a successful shopping trip! At this Lucky location, I found wonderful service, products, and a great sale to boot. I will definitely be coming back soon!

I had been doing some stalking lately at the Rancho Cucamonga Lucky store for a new brown leather purse for the upcoming Spring season. I saw the «Abbey Road» purse over a month ago and wanted to purchase it, however, the staff at the Lucky store in Rancho Cucamonga were too busy re-​applying their makeup to help me.
Once again I will state: I want to buy products from people I like and who actually want to help me spend my money.
Flash forward to a nice Sunday strolling around Fashion Island in the splendid California summer errr I mean winter sun, and I spied their Lucky Store and went on in. Cheryl helped me and was super nice and helpful. It’s pretty sad when actual attentiveness matters. Cheryl engaged in some polite up-​sale tactics which I appreciated because it illustrated she actually was listening to what I was looking for and getting an overall idea of my personal style.
Great customer service!

I like this Lucky Store. Generally, I’ve found that Lucky has good quality items that are stylish without being super trendy and will only be in style for just one season. And they offer reasonable prices! I went in to get my fix of Western and flannel shirts (I may be the only Cowboy in Laguna Beach),
Tanya helped me today. And I have to say… she was very good. Some of the best retail service I’ve received. Friendly, offered suggestions, helped with sizes, and even tried to up-​sell me! Lucky has some good employees here!
Lucky Me!