Bank of America

Just closed my checking and savings here. I have banked here for many years and had good service until recently. I’m being charged $ 144 a year for a maintenance fee for a basic checking account. I came in and asked the personal banker named Komal why this was as I had not seen this charge before and she said I either had to maintain a $ 1500 balance a month or set up direct deposit of $ 250 or more per deposit. I explained to her I could set up direct deposit but I get paid weekly so my DD wouldn’t be $ 250. She told me to ask my work if they could change it to bi weekly. I’m like what? Thanks for giving me advice lady !! I asked if they could wave this fee and Komal said no nothing she could do. I even called BOFA customer service after I left and explained my situation and they said they could not. I talked about this with my friends and they all said they used to bank with BOFA and they had all had bad experiences and switched to Wells Fargo as you only have to have a $ 200 balance min per month and very personable. Over this bad service. My dad was a customer for over 20 years with them but he changed to Wells Fargo a few years go because of their rude service and not accommodating their loyal customers. Looks like BOFA doesn’t care about keeping their customers. I came back in today to close my account and the teller who handed me my money basically threw it at me and didn’t even say sorry or anything. Then as I’m telling the SAME personal banker (who couldn’t help me) that I talked to a few days ago named Komal, that I wanted to close my account and she says oh we have another business account u can open and I said wait, after upsetting me and having just pulled out my money u suddenly have this deal? And she said this deal was just updated in our system, it just came in today. Adiós! Not referring anyone to bank here and taking my money else where.

Love the staff here at the Lido branch! They are helpful and friendly and always customer service minded.

Customer service is horrible! I was the only customer and it took 10mins for the teller to help me. No one greeted me when I entered the location or when I exited. Bad customer service!

This bank is used to serving the really wealthy. So if you don’t have the dough, you won’t get the service.

By car. By foot. Or by OCTA (OC’s public bus transport). Newport Lido has been a very good location for me since I am usually down there on the way to either Fashion Island or on the way out of Triangle Square in Costa Mesa. My banker, Jennifer, whom I’ve known for about three years since I first met her at the Seacliff Branch in HB, was (and is: P) a REAL sweetheart, and this is pretty much the only reason why I always depart from the Newport Branch with a smile on my face. She always answers my questions in a timely manner, and whenever I do have more questions, I always go to her via the branch or other forms of communication outside the branch. The branch is usually pretty quiet in the afternoon, with not a lot of people standing in line waiting for the teller, but hey… who’s to complain? :)
I know the Via Lido location is a ways away from where I live, but I think it’s worth the trip, by car, bus, or foot. :)

I really like this Bank of America location. There is lots of parking available. They have a security guard. I’ve never had to wait for an ATM. On the rare occassion that I have to actually go inside of the bank, the employees have been helpful and knowledgeable.

I like that they always have a security guard by the door, he’s very nice! I usually get a parking spot right in front and their ATMs are usually open. I wish they had a drive thru somewhere in Newport though this would make banking a lot easier.
The one on 19^th street should get a security guard because bums always try to approach you when you’re at the ATM!