Smart & Final

This place needs new management, and employees. The customer service was not that good before they turned into a full blown grocery store. But now, it is even worse. I give a place 3 strikes and your out method. However, I have given this place a complete ballgame of chances. They sale things out of code, shelfs are empty quite often, and the customer service is sub par. The last three times I went into to get help, there is no one around. The only people around are the checkers, and they are busy ringing up people. When I finally find someone for help, they say; «let me go look in the back». Then they never return. I will no longer shop at this Smart and Final. Please hire quality people, instead of classless, no respect, I don’t care attitude people.

I REALLY wanted to like this new «grand opening» with the fresh fruit and everything since they took out the ralphs in the neighborhood. I walked in and was impressed by the appearance. However, the fruit area smelled weird and a lot of the blueberries and strawberries already had mold on them. Had an apple a few days later and they were already soggy on the inside. Guess Ill drive an extra 5 minutes to a grocery store that doesnt sell moldy food.

Five stars for a Smart n Final? How can this be you ask? Well I know I thought the same thing when I walked out of the store.
I didn’t think I would say to myself — woah that was impressive for a S&F! I have been in here before the renovation and now and let me tell you, what a difference. Great job guys.
Aisles are wider and stocked like usual. Produce sections looked great. Food aisles had what you need. I did notice less industrial supplies and more household items. Probably supply and demand. Wine and beer area was easy to navigate.
Oh and I love the naming if checkout registers after local street names. Don’t ask me why. Just thinks it’s neat. Get you into that local market feel I guess.
Parking lot is huge and there is restrooms.
Overall clean and well stocked. Now you can load up for your party or just do some light weekly shopping in one place!

Just visited here for first time since renovations were completed.
I’m very impressed and will be back again.
All the same valued stuff plus huge selection of fresh fruit and veg. Good looking meat and fish counter too.
I think they have reduced a lot of the kitchen /​restaurant supply type stuff which is too bad.

Small store as I know they are working on renovating it into an Express/​larger store soon. Lots of parking outside. Prices are above average unless you come in for sale items.

This place NEVER has what I need. I only choose to go here because it’s on my way home from work. I needed to buy some milk and they don’t have the kind I like to give to my children. Also the cashier that checked me out was not very nice. I bought some cookies and I politely asked her if she could bag my stuff and in a very rude way she responded NO because they didn’t have any and they would arrive the next day. I told her that there were some bags I could see at the register next to hers and her response was NO again because they were small size bags. I had a couple small things that should have been bagged but by the looks of it she didn’t want to do that for me. Super stingy with their bags!

This place is awful. They tried to smush a lot of stuff in a little space. Everything I needed they didn’t have. I walked in and walked right back out. Go to the one in Santa Clarita don’t waste your time here. It looks like they’re closing the store it’s so rundown in there…

Old, dingy, outdated, and in need of a major facelift.
I hated the way the store was set-​up; things were everywhere. I found it hard to navigate through the store. No, you can’t go down that aisle, sorry, you can’t cut through between those table, nope, sorry go completely around.
I mean they do have some decent prices on select items, ehem, their pumpkins were a steal at $ 2.99 a piece, but would I come here just for a good deal? Probably not!
Overall
The look of the store is discouraging, cluttered, dim, and messy, which is why I wouldn’t recommend it because it makes everything else a little bit less appealing.

Very poor customer service. I have been shopping here for more then ten years. The cashiers are generally friendly, however, the mangers at this location are indifferent and really display a lack of gratitude toward their customers. You will find that they lack for customer service skills and will fail to appreciate your patronage. Shame.

I come here once a year when I need huge quantities of provisions for our annual Oktoberfest. In the past year they’ve reorganized the layout of the place from several dozen teeny aisles to 4 long mausoleum ones. Dark and spooky, and the other customers only contribute to the mood.
In case you don’t know, this chain sells bulk items at cheap prices rather than standard groceries. I can’t compare to Costco or Sam’s Club since I don’t go to those places. Ordinarily we end up wasting most bulk items because we go through groceries so slowly, so the place has limited usefulness for me. But since most everyone else is obese and/​or has 500 kids these days I guess its customer base is relatively assured.
Kinda dingy throughout. One bright spot I found — they carry Crème de Menthe Syrup so I can resurrect Disneyland’s non alcoholic Mint Julep recipe, which the corporate asshats at Disney discontinued sometime in the last several years (but that’s a 1 star rating rant for another time — sorry kiddos.)