Monroe Transmissions, Inc.

Five stars for Monroe Transmission — and six stars for Rich the owner. My transmission malfunctioned on the way up to Lake Tahoe and I was stranded in Newcastle, which is about 200mi from where I live. I was fortunate enough to have AAA tow my car to Monroe Transmission. Despite being slammed before Labor Day weekend, Rich was gracious enough to take a look at my transmission and help diagnosis the issue. Since I live in the Bay Area I decided to tow my car home and have the transmission repaired locally. Despite not having the actual repair done at Monroe, Rich followed up by sending all the documentation to my Nissan dealership and made sure I well informed /​equipped to handle the repair locally. So far working with my local Nissan dealership has been an absolute nightmare and they are continuing to rip me off with service charges. I WISH I LEFT MY CAR AT MONROE!
In summary, the customer service and support I received at Monroe Transmission was second to none and I would highly recommend them to anyone. A big thank you to Rich for all of your help. Next time I am in the area I will be sure to stop by!

Been doing business with Monroe Transmission for years and would not trust anyone else with my car. The have always been fair on the prices and wonderful dependable work. They will treat you right!

I took my old muscle car in for a transmission checkup. They did a good job and made sure to take care of my car. I’ve also taken my other cars in for service and have never been disappointed.

They got me right in, did a free look over estimate and was honest about cost. No surprise phone calls after with more stuff wrong that didn’t make sense. Saved me from buying a new vehicle and making mine last longer at a great price. Thank you and I’ll be a forever customer now and recommend to friends. It’s hard to trust any car people there days and I finally found a place I can. Hope they never change staff or ownership so it stays this way :)

I was having issues with my old Jeep. It’s pushing 20 years and I expected the worst. After a 15 minute inspection the tech came back in and said «good news, it was just a fuse under the hood.» I asked «How much do I owe you then?» His reply was no charge. It’s not often you find somebody just willing to do a quick fix and expect nothing. When I have real problems I’m definitely coming back.

Monroe transmission is amazing. My girlfriend’s Toyota 2wd Highlander blew a transmission with 180k miles on it. We brought it here, they put it on the rack, and took out the transmission. It was fried.
Unfortunately, the car’s high mileage and low bluebook value didn’t justify the costs of a rebuild. So we tried to find a used transmission. For probably a week they kept her car on the rack as we tried to find a used transmission to swap it out with. But we couldn’t find one that fit.
So we ultimately sold the Highlander «as is» for a parts car. But the guys at Monroe Transmission were there every step of the way, patiently showing us why each transmission that a wrecking yard sold us didn’t fit, and what we had to look for.
If the car were newer, it would have been worth getting the existing transmission rebuilt. And, based on the way they treated us, the way the shop is immaculately organized, and the other reviews here on Unilocal — I know they would have done a great job.
One other thing I want to add. There is a 1-​star review written by a «Lisa J. She wrote the review in 2010, and is describing an experience she had 10 – 12 years prior to that (making it around 1998). Based on our experience with Monroe, I can’t even fathom how she can write what she did.
Monroe’s price for the removal of the transmission was very fair, they were unbelievably accommodating (imagine any other shop keeping your car on a hoist for a week and not badgering you with a «when are you going to do something with it?»), and professional.
Anyway, take Lisa J’s 1-​star rating with a grain of salt and look at all the other 5-​star ratings. These guys deserve it. They’re that good.

Easy to find shop right off I-​80 at the Newcastle exit. Fair price, no BS or sales tactics and honest folks. I’ll be taking my vehicles here in the future.

Monroe transmission is the best, I have a 2006 dodge diesel 4×4 and the trans was slipping. I took it to Monroe expecting a quote for a new trans! To my surprise the bands had not been adjusted properly. I left the shop with a very respectable bill for an hours labor and the trans has never felt better. If you want An honest company that will treat you right visit Monroe tansmission. They have my service forever.

Was there this week… They guys at Monroe and the best! I had a leak, they did a service and that seemed to fix it. it leaked again, they took care of it and stopped the leak at no charge. After I picked it up the check engine light came on, I brought it back. they diagnosed and fixed the problem (ended up being a loose wire) NO CHARGE. most places would have charged me. They are friendly, honest, reasonable and I would also recommend them to anyone.
By the way. why would anyone write a review on a place 12 years after the fact???

I LOVE Monroe Transmission! My first experience was when they serviced mine and my husband’s transmission. Rich educated myself and my husband about servicing our transmission and what to expect. Gratefully we didn’t have to replace the transmissions but the servicing was a terrifc deal and our cars are running great. I would RECOMMEND to EVERYBODY to regularly have their transmission serviced!!’
My second experience was when my engine light kept coming on. It had nothing to do with the transmission (EVAD problem?) but each and every time I brought it in they checked it for me at no charge!
I am grateful to be able to bring my car to a company that has honest, hard working individuals! It is such a relief to have people you can trust. Their patience and kindness has made me a life time fan!!!

They serviced my Maxima’s auto transmission. I had a problem almost 5 months and several miles later, they fixed it as warranty. The car has run perfect since then. I found the pricing reasonable.

I took my car here 10 – 12 years ago. Maybe it has changed since then, but I took my car in twice to get it fixed and both times I was over-​charged. Just beware of being ripped off.

While driving my Jeep recently, it suddenly lost it’s drive and went into safe mode. I pulled in to Jiffy Lube in Roseville where the guys took a look and recommended the dealership or John’s garage. Since I did not want inflated pricing at the dealership, I called and spoke with John’s garage and they recommend Monroe Transmission since it was transmission related. I called and spoke to Rick followed by a call to AAA to tow the car. Imagine my surprise when the driver arrived the guy told me I could not go wrong with Monroe. I must say after getting my Jeep back today, there’s no question in my mind that they will be the only place I will take our cars to in the future. Excellent customer service, follow through, delivery and pricing. When I walked in they brought the part out to show me what had failed and explained everything they did and said to call if I had any questions or issues. The shop was clean, easy to find and the guys where clean and professional at the front desk. Thanks Monroe you have a customer for life!