Quest Diagnostics

I have used this facility for 9 years once a month for my blood work. I have never had an issue until recently. I was asked about 4 months ago for a credit card to «keep on file» in case of charges, «it is a new policy.» I did not think anything of it at the time and gave them the card. I have now been asked each visit for a $ 9 co-​pay. The first time, I went to my Dr and asked about this new policy, he was shocked and said he would call them. The next visit, I was told there was $ 9 due and my «standing order» for blood work had been cancelled. I left and went to my Dr again and once again he was shocked and had his Office Manager call. In the meantime, I called my Insurance provider and they said I have a .70 cent co-​pay but it is usually not collected. I have never had to pay for blood work. I have now contacted the Compliance Office VP and I am waiting for a call. I would like to ALERT everyone going here, it is obvious something is going on here. It is either the Office Staff lining there pockets or it is Quest. Either where are you, this is wrong!
Got a call from the Compliance Officer who states their new policy of estimating charges is compliant. They estimate the amount of responsibility but then promise to only charge what is due? I have an idea, how about you check what is due and charge the correct amount from the beginning?! What a concept! Let’s see, I go to pay my car insurance deductible after an accident and the Body Shop asks for $ 5000. But my deductible is actually $ 0, hmmmm should I authorize it?! You are idiots!

Oh my the front desk girl with purple– mahogany hair, is very rude at such an early hour. Was not only rude to me but to other people as well. If you asked a question she was nasty! A friendly face and a different tone would help!

Wow! Who can say they had a great experience getting 4 viles of blood drawn? I can! Not sure why this place only had 3 stars, so was expecting the worst, but the building is newer and beautiful and the Quest Clinic area reflected the same clean environment. I was welcomed by a smiling receptionist who was very polite and positive. I had an 8 appt. and arrived at 7:30am; they took me right away and I was out within 15 minutes. The Phlebotomist also greeted me with a smile and did a quick and painless job of drawing the blood very quickly. Thanks girls (they were all women running the office there) for a great experience on a task I was not looking forward to.

I use Quest Diagnostics in Newbury Park for my annual blood work. I am amazed at the lack of patience and consideration of ppl who are upset because they have to wait because they didn’t have an appointment. Yes there are usually just two to three persons doing all the tasks that are required but if you were to average out the whole day, there would be periods where they would be idle, waiting for a person in need of lab work. I find the persons who draw bloods to be professional and courteous and have never had a bad experience yet. I have never had to wait for more than 20 minutes when I didn’t have an appointment. If ppl would only consider the staff at Quest cannot control how many ppl who need lab work done the moment they need lab work, they would be considerate and patient. Ppl don’t like waiting so they disc the staff for taking too long. Please be as patient, professional, and courteous as you expect the staff to be and your experience will be four to five stars.

While the wait time was a bit much, I did not have an appointment and could not expect miracles! Lisa was extremely kind and funny, making the entire experience worthwhile.

If I could give zero stars, I would. I went to this lab twice in the past week. The first time was to get blood work done for a surgery I was having the next week. They mixed up my blood with someone else’s and told me I was pregnant. I had to go back in and prove that I wasn’t by getting another blood test and told them my surgery was in two days and it needed to be sent to the lab asap. The next day my surgeon was looking for my results and Quest somehow did not put me in the system or send in my blood to the lab. There was no verification that I had even been there. It took all day to track down my blood, and as expected, my blood work came back negative for pregnancy. Huge and stressful ordeal. Never going back.

This gets 2 stars because I’m averaging the first time with the 2^nd and last time we used this facility. Miriam is excellent and that is all. As we sat in the waiting room the 2^nd time a patron came in so very upset at the HIPPA violations and no soap in the bathroom etc. I found it uncomfortable to listen to the staff argue why they don’t use hand sanitizer and then whisper how they agree about the HIPPA complaint. It wasn’t until the staff used the phone and announced to everyone in the waiting room exactly why we were there that I too became concerned about the blatant HIPPA violations. No privacy at this facility or professionalism from Myra who wasn’t even able to draw blood after we waited for over an hour. Luckily we found BIOTEX just down the road. Read all their reviews — amazing experience there.

Nice place. It is clean and parking is easy. The wait is horrendous all day long. They have like 2 girls working and the place is always full of patients. I dont know why they dont hire more people. I feel bad for the workers, they are constantly apologizing to everyone. Definitely make an appointment if you are coming here. Even with my appointment I had to wait 15 minutes. Lady next to me said she had been there over an hour (no appointment).

Nice clean building. There should be more seating in the waiting area. Although I didn’t have an appointment, the wait was an hr. I heard the staff complain it being busy like this all week? Wouldn’t you staff it correctly to meet the needs? My Advice, call and get an appointment. Also, hope the staff doesn’t have friends visiting them to chit chat while you’re waiting.

Nice building. Pleasant enough. There is a rush in the morning for those with fasting blood work. They do not staff adequately and there is an inordinate wait for service. Try somewhere else if you need morning lab tests.