Riverview Salon & Day Spa

RUN AWAY.
I came here with a friend for a massage at first. The young woman, Jamie, at the front desk was an absolutely sweetheart– very professional and genuine– so I was horrified when I heard her boss not-​so-​subtley tell her to start cleaning up the area I was waiting in! Owner did not seem to even notice me.
Simone and Jeff did our massages and were the epitome of professionals in addition to being pros at the job. Very satisfied.
Before leaving, I noticed haircuts were cheap ($ 20) so I thought I’d get one. One young man was about to take me, but then the owner snapped and pawned me off to someone else! Then a THIRD man washed my hair. I felt very unimportant being thrown around to all the different guys, and could SEE the owner keeping a close eye on the man (Joel?) that ended up cutting my hair. I felt like the 3 men were inexperienced, and my haircut– although cheap– did not come out how I wanted. I asked for it shorter 3 times but Jo seemed afraid to go for it. I also heard the 3 male stylists talking smack about other employees AND the owner which to me is unacceptable.
Overall, I left the place feeling torn. Half of my experience was amazing, and the other half was very unsettling. I think all the good ones need to open their own place! Maybe even just the massage/​desk people make their own place and leave the trashy stylists behind. Sorry, but I’m a professional.

I got treated for my birthday to a Brown Sugar Scrub and Massage. All the packages included facials, which I was not interested in having.
The ambiance of the salon was very pleasant (although the satellite radio «spa» station was a tad bit on the cheesy side) and we were greeted by a friendly receptionist. They had a little changing room with lockers and keys and provided robes. I waited in the lounge and was a bit chilly. I started with the Brown Sugar scrub. The treatment room was also a bit chilly and the sugar was COLD. The scrub was administered well. I was directed to the changing room to shower. The shower head was very high and not adjustable (bring a shower cap if you want to keep your hair dry). I’d have liked a removable shower arm to get all the sugar rinsed off more easily. Back to the treatment room where I sat on the table with a couple small towels to cover me for 5 – 8 minutes — remember the room is chilly. then I got rubbed down with lotion; this was nice but more than I really needed. I waited in the ladies’ lounge for about 10 minutes (still cold) and then met my boyfriend for couple’s massage.
Finally I mentioned that I was chilly. The masseuse apologized for that. There was a space heater in the room that no one turned on. The table had heating pads and my boyfriend’s table was warm. Mine felt cold. When the Masseurs came back in the room I mentioned that I wanted to make sure my heating pad was on. They never turned on the space heater, but about halfway through my massage my table had warmed up nicely. We both thought our massages were good. The price was decent and the experience pleasant. I’m not sure I will seek it out again. If I do, I will insist on a heated room.

My wife said her hot stone massage was satisfactory – not the best she had experienced but «good enough.»
My massage was a waste of money and time. I would have been better going to a shopping mall manicure/​pedicure salon and asking for a $ 10 massage add-​on. My masseuse did not follow any instructions regarding areas to focus on. I told her what I wanted her to focus on by circling the attention areas on their customer sign in, told her again before walking into the room, and then a final time during the massage. It seemed like she had her own ideas and the fact that I was paying $ 130 did not matter. There are far too many spas in the Newburgh area to consider coming back to this place.
I’d like to give it 2 stars since my wife’s massage was «acceptable.» However my experience was so bad I think people should be warned away.

I got a certificate for my birthday for this spa, the Swedish massage. The people that I encountered were very nice but did not do a good job. I did not receive the full time the massage was supposed to be and the whole thing seemed rushed like the girl couldn’t wait to be done… don’t think it had anything to do with me! I filled out on the chart and mentioned parts for her to concentrate on because pain areas and preference and the girl completely ignored what i had said and wrote down/​filled out and just did what she wanted quickly. and as for quality, i think it was bad… any massage I have has I left feeling relaxes and even like jello sometimes. After this I had back pain 30 minutes later and just felt like someone lightly rubbed lotion all over me and in my hair for no reason… not at all worth paying for I could have done this myself or had someone do a better job for free than they did. I’m not usually picky or complain but i feel that when you pay for a service such as this you should at least be listened to and get something close to what you are expecting and pay for.

My husband treated me to a 30 minute massage, mini-​facial, manicure, and spa pedicure as a surprise Valentine’s Day gift. It was my first time at this spa.
The massage ranked average among previous massages I’ve received. My masseuse Kristen didn’t use enough pressure, and although I felt badly, I finally had to ask her to use more pressure. Unfortunately, at that moment my time was just about up. Overall relaxing though, and I was still on Cloud Nine that my husband had surprised me with such a treat.
Jen did my facial and nails, and she was great! The facial consisted of cleansing, steaming, exfoliating, and moisturizing, and my face was glowing when I was finished. I loved my manicure and pedicure, and Jen was fun to talk to, which is always nice when you’re getting your nails done. When I smudged one of my fingernails as I was leaving the spa, she was happy to quickly fix it up again.
Overall, a great experience. I’m sure it’s even better in warmer weather, when you can enjoy the river view from the spa’s waterfront location.