Zales Jewelers

This Zales is shut down, but for good reason! This company was not easy to deal with, and going to another store after this one closed down isn’t any easier! Back in 2008, when we purchased my wedding ring, my diamonds fell out and they replaced them with gray looking diamonds just before the wedding. What a stress maker that was! To make matters worse, my wedding bands did not match! So when we went back to get a matching set for my ring, they made me get a whole other ring. Then for my husbands ring, we got it with engravings that were not ours in it! We had to get three rings before they finally got it right! In no way would they just refund our money so we kept having to go back or exchange. And there are a few ladies there that had horrible customer service skills, and just flat out are rude! Now that I try to get my ring serviced at other Zales, in order to keep it under warranty, they won’t because they have different systems. We feel we should have went somewhere else due to the headaches this company has caused us. And now we can’t even get our rings serviced! Not a good company, bad customer service, and does not back up their lifetime warranty!

I would give a minus star if I could trust me. I have visited them twice, why I made the mistake of going back after the first time, I do not know… I guess I tried to give them the benefit of the doubt. To start off, we were looking for rings for our wedding… we visited Samuels, then went to Zales, they are right accross from each other. I guess the sales lady saw us come out of Samuels because she whispered «I’m so glad you decided to come to our store, you know they are going out of business and it wouldn’t be fair to you to purchase such an important piece of jewelery only to find out when you need to have it cleaned or something happens to it, they are gone». Ok what is wrong with this picture? It is very unprofessional to talk bad about another business. Anyway, they hike up the prices and then mark them like 60% off, to attract your attention. I have purchased several pieces of jewelery at Samuels for a cheaper price and they are nicer. Well I decided to pay them a visit on ⁰⁵⁄₂₀₀₈. I needed diamond earrings and a necklace to go with my wedding gown. The sales lady was so rude. She was bothered everytime I asked her to see something. My mom came with me and it was a special time for us to bond over jewelery for MY WEDDING. I apologized to the sales girl and explained that I was getting married and needed to find something perfect to go with my dress. She just looked at me with a blank stare. She priced earrings and a necklace about 600 dollars more than Samuels. I asked if I could try the earrings on with the necklace to see how they looked she said no, I could try one earring at a time… yes you read right, I couldn’t even try on a PAIR of diamond studs. Needless to say we went back to Samuels where I tried on diamond studs, a diamond necklace AND a diamond tennis bracelet all at once. Never EVER going back to Zales.

Naturally this has been found by my wife, not me. We had to go there twice recently and despite some money going out of my pocket, I must appreciate their jewelery styles and collections. First was my wife’s birthday when I bought her a diamond necklace and yesterday i bought her a mother’s day gift for a matching diamond ear rings. They provide you good insurance and lifetime warranty services at an affordable price. I liked them.