Vulcan Basement Waterproofing

3^rd visit to repair the basement they repaired: Drainage pipe was routed to pour water into my neighbors basement, When pump turns on the exposed pipes shoot water at the walls and door.
Foreman was drinking at first job (could smell it) I was called sweety and honey about 20 times in 10 minutes, and when the second foreman showed up to look at our complaints from the first job he LAUGHED at me for being upset about the water being pushed into the neighbors Yard. 3^rd Service call and Customer service guy Matt, wanted to talk me in circles on my issues wasted a ton of my time with stupid phone calls that amounted to him randomly assigning a day for an «inspection» of the job (the original job was on the 8^th, still having repairs done and talking on the 23^rd. There is a service working right now repairing the squirting pipe and maybe the drainage system. Husband had to take a day off work to talk to these people since My female parts apparently interfered with being taken seriously.
Dust everywhere, crap all over the yard, and I have a new wavy (definitely not level) basement floor and oh yeah they cut a hole into my wall without asking, changed the entire plan for the floor moving the pumping system without asking.
NOW they are sending someone to inspect the job on the 31^st to see if the job is right. Count those days. DO NOT USE THIS COMPANY.
Clip of leaking pipe in basement after the work
PS. You will note I don’t tend to write negative reviews, that sort of thing has to be earned in my opinion. This negative review is a reflection of how badly this company failed.

We called Vulcan for an initial inspection for a flooded basement.
When we set up the appointment, they told me my husband needed to be present for the consult as apparently, I am unable to make decisions without him.
My husband is a very busy attorney but he left work early on the day of the consult to arrive at 7pm on the dot for the 7 – 8 pm appointment window.
I recieved a call from Paul that our consultant was running behind like 10 – 15 mins, so now my arrival would be 8:15 instead of 7 – 8. I said ok and asked that they still come since my husband had gone through the trouble already to be there.
The guy was 30 mins late and didn’t call me until 8:30 to tell me he was lost and couldn’t find parking.
I know parking is bad in my town, especially at night so in anticipation of this, I had told the person who set up the appointment that parking was an issue and to put in the notes that they could safely park at the grocery store 2 blocks away and not be towed while they were here to do the estimate.
I recommunicated this information to the consultant on the phone as he was telling me he couldn’t find parking. I then had to spend 11 mins on the phone trying to navigate him to the grocery store because he apparently didn’t have GPS.
The guy was an idiot and couldn’t follow simple directions and kept missing the turns. It was very frustrating to have to spend 11 mins navigating the guy to my house when he was already 30 mins late.
Also I can’t believe he doesn’t have GPS when they supposedly service all of NJ. How on earth does he get around, does he take out his Rand McNally paper map and try to read it by the light of the moon?!
Then the entire time I am navigating him, he is complaing about how much he dislikes coming to my town, how much he was dreading it becuase of the parking, how inconvenient this all was for him. Making me feel guilty for living where I do and what an imposition this was for him when he was the one who was late.
Not to mention my town is notorious for basement flooding, we could keep them in business by ourselves, so I imagine they get a lot of calls for my area, which apparently they must never successfully service because they can’t even park their cars to actually come do the work.
Once he finally made it to the grocery store, he saw a sign warning him it was private property and that they tow unauthorized vehicles. I assured him that it was safe and they won’t tow during business hours and that we have short-​term guests use this option all the time.
He was complaining and whining that his car was brand new and he didn’t want to risk it, and then he asked me, what did I want him to accomplish?
What I wanted him to accomplish was simple:
#1: arrive on time
#2: Be a fully functioning adult in the year 2016 and navigate yourself and figure out how to park, and not whine about parking and complain that it’s your client’s fault you are lost and can’t figure out how to park.
#3: perform the service we are expecting you to preform, in this case an initial basement inspection.
He could not do any of those things. I don’t know if the guy was tired and being his last stop of the night, he just wanted to go home so he wanted me to force his hand and tell him not to come.
Well if so, his whining and complaining paid off. I finally got fed up and told him if he can’t even figure out how to park, how can I trust his company to properly figure out what’s wrong with my basement and fix the problem?!
Never in my life have I encountered such unprofessionalism and poor service on an initial meeting when a company is trying to earn my business.
This initial horrible first impression of Vulcan prevented me from even attempting to use these un-​professionals to do the work at my home.
Would leave 0-​stars if I could. Unbelievable!

I had Vulcan in to do my basement 30 years ago. Although I recently had them replace my sump pump (three in 30 years). To date i have never seen any water in my basement and the humidity has dropped dramatically.
Alan from
Waldwick

Is there 0 Stars? Short review — DO NOT USE THIS COMPANY!
They jackhammered into and broke our water main inside our house and flooded the entire bottom floor with 4 inches of water. When they were looking for the water shut off valve — they went to the back of the house and started turning valves in our fire sprinkler system pump house. When water was eventually restored (32 hours later) they left valves open and flooded this room where we were storing pictures, paintings, etc to keep them out of the contruction area. Unfortunately for us, both of our water heaters (2 family house) are in this room — they were flooded and needed to be replaced.
Throughout this entire ordeal Victor from Vulcan said not to worry — they’d take care of us. So we approached the situation as — hey things happen — lets see how they «take care of us». They «took care of us» by offering to knock off $ 500 from the bill. After flooding our 2 bathrooms, 2 bedrooms, laundry rooms, closets, water heater/​storage room, and warping 9 doors — this is how they take care of us?!
To further illustrate how this company will cut corners — when I inspected the french drain in the back of the house — I found it didn’t connect to the sump pit! I called Vulcan they had the person at the site on Monday inspect the job that was done Friday. He found the trench to stop 4 feet short of the sump pit. But the company spread new concrete on top to make it look complete. This is not the correct, effective way to install a french drain, nor how the work was agreed to in the contract. Total deception! They would have left and taken the money for this job — oh don’t worry they have a warranty — is what is commonly heard from the crew — would you want these people in your house after this ridiculous weekend. I don’t.
We are going through our insurance company to clean up the mess they made — remove wall and insulation. Dry out and restore the damage they caused. So when it’s all said and done, we’ll be out of pocket another few thousand to fix the work Vulcan performed. Everything and every area of the house they worked in needed to be fixed.
I cannont empasize enough — do not use this company. Go with a local plumber or mason — even if they don’t have a 10 year warranty — it all depends on who you have operating the jackhammer — don’t trust Vulcan with your house.