Newark Vacuum & Sewing

Very good service. Knew exactly what my vacuum needed and that the filters had to be replaced. I was skeptical, but the vacuum immediately had more air suction after replacing the filters. I learned that vacuums with bags are far superior to the bagless vacuums. The bagless vacuums have a small filter that gets clogged easily, and this reduces the air suction of the vacuum. They know what they are doing here. If ever I need to purchase a new vacuum, I’m coming here! Try to avoid the China-​made vacuums or the ones available in the stores; they don’t work very well no matter the advertising. They have very nice vacuums here from Germany and other ones used in hospitals that really get the job done. Thanks!

I brought in my vintage sewing machine after it had been sitting for many years. Ken got it oiled and dialed in promptly. It works perfectly now. I would not hesitate to bring in more gear for expert repair and service.
The shop appeared well stocked with just about anything you would need.

I got a cheap vacuum from target and it did not last long. I went to Newark Vacuum and Sewing and invested in a good quality Vacuum and I could not be happier. We have a l2 year old and it is so important to have clean carpets with her playing all over.
Glad I went to see Ken. He is knowledgeable and you can trust him to give you a solid vacuum.

You think that these stores would be obsolete. But they are around. Nice neat vacuum and sewing store for all your needs. picked up a belt for my vacuum in and out In 5 min. It is near by ross. parking is great

These guys are quiet and humble but they certainly take care of their customers. My steam mop was about 1.5 yrs old when it stopped turning on. Brought it into Newark Vacuum and they got it replaced.

I was hesitant to come here due to the mixed reviews, but I did so because of the positive reviews. Well, I’m here to tell anyone deciding whether or not to go here, to not. ;) The guy who runs the shop is really grumpy and pushy. We came in here in hopes of getting our vacuum repaired and the guy tried to push a new vacuum on us. We made it clear that we wanted to go through with the repairs, and once we told him this, he just shook his head at us like we were making a stupid move. Definitely take your business elsewhere.

Ken G,
I appreciate your response. It’s clear, my review was for the person who addressed myself, husband and son that day.
Maybe I should’ve been clear to say that my review was directed for the human being there at Newark Vacuum and not the business itself.
In any case, that kind of treatment we received was definitely racist! I will not ever allow any human to continue to call me or my family ‘You People’ and get way with it in this day and age! I will not retract my words and demand an apology from that person!
As for the problem I have with my vacuum — I will go elsewhere and never, ever use your business again!
You can quote me on that Ken G!

I had a great experience today. Brought in my vacuum for repair without an appointment and the guy fixed it right away. And it was cheap and much better than having to buy a new one! Courteous and helpful. Will definitely go back when I need a new vacuum cleaner.

I will update this review as things progress but as of this moment I’m dissatisfied with the customer service I’ve received. Called and scheduled to drop off my Dyson for cleaning as it wasn’t picking up. I was told I could pick it up two days later on Wednesday (New Years Eve). Got there and I was told not until Friday. Ok.
I was immediately asked if I would like to buy a new vacuum instead as Dyson isn’t a good vacuum. Hmm I guess I made a bad decision when I did all my research. No thank you, please clean it.
Came on Friday and found they replaced a bunch of parts including the lifetime filter (I was told don’t believe the manufacturers, they can’t be washed they turn into mud), the belts and a small piece that was broken but was not affecting airflow. I had noticed it before I took it in and checked myself by placing a plastic bag over it. My bill was now well over $ 100 and all replacements were done without even a call to me. Ok
The vacuum was turned on and now made a loud noise and was still not picking up. The sales guy then found a second filter and said it too must be replaced with no explanation of the loud noise.
Saturday came and went with no follow up, so we’ll see how this works out. Not sure why they wouldn’t clean my vacuum and filters, then test it to see if that have it better suction. It’s clear at this point they did a lot of replacing, that had zero impact on the suction and no testing, at least from this consumers perspective.
I was quoted $ 69 plus parts if needed

I bought a Riccar vacuum at this store a couple years ago and it has been a great vacuum. Ken recommended the brand and it is made in the USA. What makes the Riccar so good? It cleans great! Very powerful and I really like that it adjusts height automatically, no turning some knob to guess right height for carpet. I also prefer using a bag model, cause I can vacuum many times before changing it. Those canister vacuums found in all the retail stores need emptying all the time, messy. First time I used the Riccar, our carpet had not been that clean for many years. The Eureka canister vac from Lowes just wasn’t cutting it. The Riccar also has replaceable trim parts, like the little arm that holds that wand. Easily replaced just unscrew and replace. Same piece is part of the entire plastic body on a Hoover Wind Tunnel for example. I tried a $ 150 Hoover and it looked cool with its clear canister and slick design, but it didn’t track well on carpet nor clean all that well. Dyson? I wasn’t interested in its $ 400 entry price tag. I’m glad we got our $ 230 with tax base model Riccar from Ken at this place.

Went here expecting to pay a premium for a vacuum cleaner I checked out on Amazon. Was willing to pay a bit more to support local business owners, but his price was the same! And he knows his business too!
I will be back for accessories and bags soon!

I have been a customer of Newark Vacuum and Sewing for some time now and every time I go there I get excellent service and most of all very useful advice on how to run my Kirby Generation III vacuum cleaner. I have never have had to repair my vacuum so I cannot comment on the service repair but other than that I have been pleased with this business.

My husband was looking to get a new vacuum for our new house. Ken was very helpful and recommend the best for us. We appreciated his help and his professionalism. Although we don’t live in the Bay Area, we will continue to take our vacuum and sewing machine needs to his business.

I have been bringin multiple machines to Ken at Newark Vac & Sew for years. I was a professional costumer, so always in a rush to get one or the other of my machines back in working order. He is polite, knowledgeable and extremely helpful when I can’t figure something out. When something will take longer than expected, he always calls to let me know cost and an estimate of time. Repairs are tricky things. People can often not replicate a problem an automobile is having in the shop, so I’m not sure why so many people expect it to be any different for something as complicated as a sewing machine or other appliance. I will continue to bring my Pfaff machines to Ken, and know I’m in the best of hands.

I brought in a hose from a Hoover Shop Vac that had the attachment end crushed. Replacement parts were not available online.
Ken repaired it, on-​the-​spot, with a nice new metal receiver end at less than half the cost of a new hose. Ken is a great guy and has an awesome sewing section as well. Support you local business!

I appreciate the honesty from this shop. Very nice a great salesman. He knows a lot about vacuums which is great! I needed someone knowledgeable about vacuums. I needed a vacuum with a carpet adjustment setting. My (Dyson) which I thought was high end, was tearing up my carpet. The price you pay for a Dyson should have a floor adjustment setting! I purchased a Miele, it’s the most awesome vacuum cleaner out there. I got an upright, it is the Mercedes of vacuum cleaners! I never thought I would enjoy vacuuming so much! Thanks so much for the wonderful customer service! I will get all my filters and bags here, I will come back again, and I recommend a Miele. Thanks so happy!

Great business ethics, owner operated. I have been going there for quite a few years.
Never been disappointed. Most of my repairs have been something I have done
wrong, operator error! Mr. Gregory has fixed my mess up and sent me on my way.
I will be needing a vacuum very soon, he is who I will go to. Gen J.

UPDATE (05÷1÷14): Ken, the owner of the store messaged me apologizing for the incident and said he talked to his service repairman about the issue. I’m glad he took the time to message me and try to understand my concerns. Unfortunately I already bought a new vacuum else where, but in the future I’ll try checking this place out again.
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I came into Newark Vacuum & Sewing this afternoon to try and get my 3 year old Bissell vacuum checked and fixed. When I tried using it a few days ago, the brush wasn’t rolling and there was a smell of burnt rubber. I ended up buying a new belt for the rolling brush and switched it out, but the smell continued and the brush still wasn’t working.
Upon arrival, I told an older gentlemen of my issue and the first thing he said was“do you want to fix it or just buy a new one?” and complained about how often they have issues with my particular vacuum. Though I understand that a repair could be slightly expensive ($ 59.99 in their case), trying to already sell a vacuum upon my first question I felt wasn’t really as professional.
When I further asked what was included in the $ 59.99 he said service and repair and any extra material cost to fix the vacuum. He said the belt might also need to be replaced. I stated to him that I had already replaced and he said that it was probably already broken and he could show me what he meant. This slightly felt like another pitch. After that, I decided to find another place to bring my business.
As much as I want to get my vacuum fixed here, I feel that the customer service was lacking. I don’t mind the price, but I felt like the gentleman didn’t sincerely try to understand the issue and was in a hurry to get back to his work. I hope their customer service does improve since they are so close to my place.

Always happy here. We bought a refurbished Hepa Brisell Vacuum three years ago and still works great. Ken has always been professional and like his wry sense of humor. Hoping they will start up sewing classes again… Love having this in our town and so close to home.
Keep up the great customer Service Ken — Janelle

Love this sewing machine shop. I bought a Baby Lock machine there a few years ago and have gone back a few times since for help. He never had an agenda on selling me stuff but would always give pragmatic advice. I’ve gone in a few times since with questions. Each time we’ve turned on my machine and fixed the problem together. It’s always been my fault but he’s always been nice and helpful. He’s never taken it in for an unnecessary repair yet and so far I haven’t been charged for the small fixes I’ve gone in for. I would highly recommend his help with sewing machines. It’s great!