Forever 21

Horrible service at the dressing room. First, one of the employees was swearing so much (something I have never seen before at any other forever 21). Second, I was asking for her assistance and she ignored me because apparently sharing her life story with her co worker was more important than helping a customer. And to top it off none of the doors in the dressing room closed properly (none of the handles worked).

If I could post less than a star for this store I would. The customer service is horrible in this store. My daughter asked one of the sales associate (a short Hispanic girl with braces) if she could help her get them down from the shelf. When she finally came over to help she brought another sales associate (a Caucasian girl with long red hair). As she was taking down the pants she dropped them on the floor. The red hair talked about how much she liked the pants too and was going to buy them but didn’t want the one that fell on the floor and handed them to my daughter. The same associate then told another associate at the register that she was helping another customer that wanted a shirt off a mannequin but she told her she couldn’t buy it because she wanted it for herself later! Horrible customer service at this store.

This Forever 21 actually is a lot neater than most stores I have visited. I like that the layout is big so you’re not brushing up against other customers while shopping. Though the racks are still aggressively packed, I prefer this location to the Great Mall.

The stars are really only for the one Spanish girl with the long hair because she was really sweet and helpful. As for the store itself, eh. It was a mess and the clothes looked like they were just put where ever. I used to work at great mall forever 21 which is way bigger but they still are more organize. It was like they were trying to see how many pieces of clothing they could fit on one rack. It was like a challenge to get some of the clothes out. I only come here because it’s closer than going to great mall.

Beyond unprofessional. SMH… Invest in a price gun and clean up the store! I always travel 30+ min to the other locations because this location is a clusterf@k all the time even though its hella small! I love the products but the presentation and people at Newpark need to step up their game!

I only come here whenever i’m in the area and I can usually find items I like here more than other F21s’. However customer service is horrible! All employees seem like they hate their job. If you hate it so much then why are you even working there? All I hear is them complaining about how tiring it is and how much they can’t wait to get off work. Most of the employees give you dirty looks and ignore you! Like the heck did I do to you?
I came to return some items I bought online, the cashier Paige helped me out and omg. she’s freaking horrible. She took FOREVER to scan all 5 items that I was returning. While she was doing the process, she kept talking to her coworker working the other cashier and I was like really? Way to pay attention to your customer cause your coworker is so much more important. Also, one of the items had a hanger that got caught on and instead of being a civilized person with common sense and carefully taking it out, she put it up in the air and started swinging the dress around hoping the hanger would fall out on its own. I swear. if that thing flew and hit me shits going to go down. She did that for the longest time ever until her coworker helped her. Like seriously? You were so freaking lazy you gave it to someone else instead? Also, while that happened, she knocked over one of my items that I was returning and didn’t even notice! After scanning 4 items, she told me the total and i’m like are you serious? You dropped one. She looked down and all she said was ‘oh’ and started laughing. You’re at work and you can’t pay attention to what you’re doing? She also needed the manager to approve the transaction so she tried to call him over, I think his name is Christopher? He was with another employee and he said he was ‘busy’. Really? Wtf, no one else can approve this and I don’t have all time in the world to wait for you. They talked so loud that I heard why he was ‘busy’, he had to go look for an outfit for his friend for New Years, seriously? Can’t you do that AFTER work?
Took freaking forever to return 5 items and purchase 3. I love the items here but I cannot enjoy my time here cause of the ridiculous employees. Whoever owns this F21 needs to revaluate all of the employees or train them better. They are all so immature, rude and have no common sense at all.

Turn around and walk out to H&M! Why would you ever shop here? Do you like clothes that fall apart with the first wash? Do you like HORRIBLE costumer service? You can return NOTHING. Oh wait, they will exchange one crap piece of clothing for another one. Anything on clearance is FINAL SALE, so you are screwed if you don’t try it on, or if you find that it was ripped or stained or whatever on it. The «management» here is a joke. Christopher! Get a job you actually care about. There is always equipment on the floor by the cash register area and TONS of boxes everywhere. I mean they jam pack this place with a ton of clothes and you can’t even slide things over without throwing out your shoulder. I mean WHY would you ever shop here unless you seriously only have $ 20 to spend? GO TO H&M down the way at the mall. They have things set up the right way, have reasonable policies, and the customer service is just a notch better (at least they make the effort because they are newer hires, I’m sure this will wear off too). I will walk by and look in with disdain now, and I will judge you (negatively) for shopping there. Straighten up or shut down, 4ever POS.

The most rude & unhelpful associates here. Asked for an item look up & showed one associate & she said «I don’t think we have it here but I’ll check anyways.» Like okay you didn’t check how are you about to say that?! She checked and they «didn’t have it» but it’s funny cause she did the look up wrong because I WORK AT A FOREVER 21 so I WOULD KNOW. I asked to check another store and she said they don’t know because it would pop up like no… Wrong! But anyways, if you want GOOD customer service go to another branch like greatmall. This place is so messy and their associates are POORLY trained, or should I say, not trained AT ALL. Their store is so small you’d think it’s greatly maintained but it’s soooo messy. Anyways, save your time!!!

For a small mall, inside this is a pretty big Forever 21. I like the fact they sell active-​wear, the one in Southland Mall does not!
I noticed I left my wallet when I was about to pay at the register…, the women who helped me was very courteous and said that she can hold the items for me. 10 minutes later, I came back, she was still there and completed the whole transaction.

Forever 21 is seriously the number one retailer for ladies in their 20s and teens. The thing I hate the most is that most of their employees have no care or enthusiasm in helping you out, even for a opinion on a certain clothing item.
I asked a small girl to help me look for a simple basic baseball crop tee, and she just pointed in a section and said «Over there somewhere» with no eye contact, no amusement, no hello, nothing.
Also, their fitting room was so disorganized. There was ¾ ladies waiting for a room and no one came to assist any of us. After a good 5 – 10 minutes, a lady came in the fitting room and just «Just walk in, it doesn’t matter». Really?!
I love Forever 21, but seriously their retail management needs to step it up a huge notch.

This was the most strangest f21 I’ve been to. I was standing at the fitting room waiting to be showed in and handed a number, then a girl walked around me and went into try things on. I guess that’s how they do things here. I couldn’t really tell who worked there either.
Other than that, the selection here is great since no one really shops here.

Forever 21 has always been one of my favorite clothing stores since the middle school days and by this time, I’m used to their extremely crappy customer service at almost all, if not most of their locations. For some reason, it’s especially terrible here. Sales associates are always on the floor doing their best to clean the outrageous piles of clothing on the shelves and all throughout the store, but not a single one of them will stop to ask if you are finding everything okay, or need help with looking for anything. I needed help looking for some basic plain t-​shirts, and as soon as I asked a sales associate for help, she looked at me as if I was stupid and just pointed into a direction of the store without saying a word to me. Overall, expect to find some great styles here, but be prepared to deal with a mess and RUDE employees.

I was making sure my sizing that I ordered online was going to work so I stumbled into Newpark Mall for Forever 21. Like many other Forever 21 there is no organization whatsoever. I guess it’s organized chaos. How can you really find anything here? All the products are jumbled and not one particular type of clothing is grouped together. How can you find the right sizing?!
Well I focused on the clearance/​sale items since they were an extra 30% off. I was able to find the two blazers I was looking at online and tried on the sizes. What I did stumble on was a gingerbread man long shirt and short sleepwear for only $ 7! Super cute and cheap. If you’re looking for cheap stylish clothing and not expecting quality, definitely come to Forever 21. Oh gosh, they had skinny jeans for only $ 8! I’m definitely coming back for them as soon as I finish this whole health kick I’m in ;)
Oh forgot, Forever 21 is located in front of JC Penney, so park there and then go up a level and you’re right there!

I have been to this branch for quite some time now. This is one of the bigger branches other than Great Mall and Valleyfaire. Maybe most of the branches are bigger now. I love how they have little sections in the store, with different styles and all. I also like coming here because there are less people and I am able to find what I need and there are sizes available. I guess this store is not as messy as other stores.
They do have similar items as compared to other stores, which is great. I like that there’s a smaller crowd so I can shop comfortably. I feel that every store has a different feel to it and that they place items at different places, so it’s kind of like an adventure. I don’t have much interaction with the staff other than the fitting room and cashiers. But they seem nice and they are helpful when I needed to check if an item is in stock.
I really do enjoy shopping here. They have similar items like other stores and it’s so much closer to me and that it’s less crowded. It’s a win-​win for me!

I wish there was a 0. I’ve been coming here for years, since I moved to the east bay, even worked here during my college years before I got my career started and this was the worst visit ever because of this new clown manager.
I came in and wanted to return/​exchange a dress I bought online but couldn’t find the receipt. First time I do when I come in to not waste time is ask their process. First time returning thing and it had been years since I worked here. Girl tells me hold on let me ask, I wait. Comes back minutes later. You are good just make sure it’s same value. Ok, I spend 30 minutes trying to do that. Ready to pay and this women tells me she doesn’t care what I say she needs a printed receipt. I tell her well I asked and they said it’s ok. She says I’m the manager doesn’t matter what they say.
I’m pissed not that I spent 30 mins walking around like a mad dog or that they don’t have their staff well trained but the way an employee treated a customer. I know customer service and the way she talked to me was foolish.
I’ve never been talked down like that. That’s what happens when you put uneducated people in a management position. I’m sorry to say that but man.

Used to shop here all the time with the old management. As of October 20^th at 3:50pm and meeting the new manager. (Bigger, short white lady with brown hair). Will never be returning to a f21 again.
Extremely rude, no sense of customer service.
Was going in to return a shirt (within the 21 days, tags attached + receipt) never worn obviously. The lady that was helping me found a defect on the top, which I didn’t even know was there (bought it that way).
Anyways, the fat manager comes out automatically raising her voice with me and saying I need to bring it back to great mall, not their store.
I calmly said «you can lower your voice because I can hear you»
Used to be a loyal customer to f21, not anymore. HORRIBLE MANAGEMENT, that is not how you take care of a customer.

This Forever 21 one was very neat, it had CHEAP prices and had stylish clothing, but when I went there with my niece I had just asked if they had a girls section (like they do in the other ones) and one of the workers gave me rolled eyes and an attitude. Other than that it was pretty good.

I am never happy when I leave this store, and that’s the absolute truth. It is so unorganized and messy– unless you have time and patience to carefully untangle each item from the rack it’s displayed on, I would suggest passing this place up. Terrible customer service but the young kids that work there-​not at all impressed.
I want to embelish more but I need to take a aspirin and find a remedy for the horrible mirgaine I now have. Expect an update later.

Cheap and cute clothing; who does not love that? Forever 21 offers some of the most stylish clothing, but it is so affordable. Usually the shirts are fifteen dollars, demin jeans are twenty dollars, and dresses are twenty dollars. Regular stores that sell clothes are never priced that low. One thing that I dislike about this store is that the store is kind of small, resulting in not many selections of clothing to choose from. Overall, I love Forever 21, but I would visit another store of Forever 21 for a wider selection of their clothing.

Candace is so helpful and friendly. She noticed my sister and I were looking for something and asked if she could be of assistance. She gave clear instructions on where we could look and said to ask if we couldn’t find it. We had trouble finding the sweater we wanted because we later learned it wasn’t offered at this store. However, Candace still looked for it and apologized for the inconvenience of not carrying it there.
The jewelry section isn’t as grand as it used to be. Docking off a star for that.