Delta

Wow, reading the previous reviews I was terrified of what my experience would be with Delta at this airport. This was my first time using Delta in NJ and it was uneventful. Thankfully my travels were smooth and the staff were cool. I was able to breeze through pre-​check with no delays. The plane had individual tvs with some great movies, games and music which is outstanding for those long International flights. I had no issues with customer service. The food served on plane was okay, I was thankful it was complimentary. They also gave us complimentary headphones, sleeping masks and a bottle of water. #winningwiththefreebies, lol. Nowadays most airlines nickel and dime you with everything extra.
The seats aren’t that roomy but you can pay extra for the additional space.
As of now I wouldn’t hesitate to fly Delta again at this airport as long as the price is right.

The disrespect this company has towards their customers is unbelievable! Our flight which was supposed to leave at 7:55 pm ended up leaving at 9:00am the day after, instead of telling us the flight was cancelled from the start they made us wait, and would give us a different story every time. They did not pay for hotel or transportation, which they had promised they would. They gave us false information, and we were treated unbelievably bad. One of their staff members even told me to leave her desk, that she would not attend my needs, and that she had nothing to do with what was going on, I filed complaints on multiple employees from this company and ask for the money they promised from their headquarters and they did not listen to us, instead they sided with their rude, disrespectful employees, and did not help us what so ever. This company gave us checks with no funds to cover our hotel and transportation, they never gave us the money we were entitled and promised. They are liars and I don’t trust anything they say. This company is the worst! No wonder the staff was so disrespectful not even their headquarters know how to work! I do not recommend DELTA and I will never fly with them again! I truly wish I could give them no stars. A company that lies and does not respect their customers doesn’t deserve to be in business!

Chevere is the most irresponsible TSA employee in the entire country. He is a bully that directed his employees to hassle a woman about her bag of magazines and then he directed his employee to do the same to us. After confronting him he then told his employees to revoke our TSA Pre Check status, physically search our persons and slow us down to extend the amount of time we had in line. Being a very frequent flyer (not to mention the other lady was the mother of a commercial pilot) we all agree he is the worst employee in this department. Delta should be very upset that this man is harassing their customers as I would never suggest this point of departure to any delta customers.

I would give NO STARS if possible. I just bought an Eagle Creek Warrior Bag days before my international trip. On my return flight someone tried to break into my luggage, the front compartment and tore off a lock zipper on the front compartment and left the bag half open on the carousel for pick up. Just my belt was stolen.
Outraged I went straight to baggage claim in which staff members did not acknowledge my presence (being only the second person there) and finally took my claim into a computer and handed me a UPS shipping label and a confirmation number. I asked for a box and they said they have an agreement with UPS that they take baggage in clear bags. If I didn’t ask how is that possible, because clearly there is nowhere to guarantee secure placement of the shipping label and there is a highly chance of further damage to my luggage during this shipment for repairs. He staff looked at me like I was retarded and said «no we have an agreement with UPS».
Clearly, they are confused. And say this with confidence after confirming this «agreement» with delta customer service over the phone when the UPS rep rejected my baggage in a plastic bag and said they do not have this agreement with any airline and I have to pay $ 10 for custom packaging. I called once more to complain and the Delta representative once more said they have this agreement with UPS accepting «clear bagged baggage» for transport and they do not pay for packaging. Also, if I want a refund I should go and file a complaint on their site. Which makes no guarantee to me at all. What a load of bullshit, retards and thieves. After paying for the packaging all I can hope for is that I they repair my luggage. It was expensive and the front compartment is useless unless the zipper is fixed and I can lock it. How disappointing Delta.