Boulden Brothers

Ya, no thanks…
Called b/​c I have a clogged toilet/​plumbing. Although 24hr emergency service is advertised the message was «sorry, not today and we’ll TRY to fit you in tomorrow. I’ll go elsewhere.

I have been a customer of Boulden for 6 years and before they came Boulden Brothers, they were fantastic. We had the best tech, Victor, that came every time, knew or names and never pressured us into anything we didn’t need. Two years ago, our AC unit went out and we purchased a new AC and furnace and opted for the second tier option. We service our unit every 6 months to keep everything in tip-​top shape. After we purchased our unit, many things changed with the company. Our favorite tech quit, we got a different tech every time and each one was always new. Today, we had them out for furnace servicing and mentioned that the fan wouldn’t circulate air all the time, only if the furnace or AC came on. The tech claimed that our circuit board was shot and we would need a new one at the sum of $ 750. On a two year old unit? And he didn’t have the part to fix it today (not that we would have let him) We promptly called the service manager, Maurice, and learned that Boulden 1) doesn’t care about customers, 2) doesn’t care about keeping customers. They claimed that since we did not sign up for their overpriced no worries service plan that we didn’t have a warranty on our unit. Please note that we did have the service plan that costs $ 15/​month. Yes, without their more expensive servicing plan, our warrant on manufacturers warranty was void. Maurice wasn’t willing to do anything to keep us as customers and passed us along to leave a message with the service manager. We have yet to hear from him. It was shocking to me that this company would not stand behind the equipment they sell. Then we called one of their competitors to get them out to verify the problem. While talking to this company, they said we should call the manufacturer to see if we had a warranty. We called Amana and they verified that we had a 10 year parts and labor warranty. Please heed the warning that Boulden does not care about customer service and lies about warranties. If you purchase a system through them and they claim that you don’t have a warranty unless you buy their overpriced service plan, they are lying. Do not make the same mistake that we did by using Boulden. It is not the same company that it was in 2013.

Do NOT sign a long term propane contract with them. Once they have you, you’e stuck and then it doesn’t matter how they treat you. And definitely don’t let them bury one of their tanks!
Been a customer since 1997 for propane. They used to be good, but things have gone downhill. This year it’s so bad I need to discontinue service; they leave me no choice. I’ve left emails and voicemails. I’m promised calls back that don’t happen. I was threatened to have my propane service shut off and tank removed with just a few hours notice on aug 7^th 2015 if I didn’t immediately go home, scan in the contract, and email them a copy. Even know they had a copy in the postal mail. And even know I called wed the 5^th to offer to email a copy, and nobody got back to me.
On Aug 10^th I was promised a call back within «2 business days» by the owner or someone who had spoken to the owner to resolve all the problems with my account. It’s Aug 19^th and I still haven’t heard anything from anyone.
But they did have time to send a tech by today to put a lock on my tank so I don’t «buy propane elsewhere». I don’t want to break contract. I just want someone to return my #$@#$ phone calls.
At this point just sell me the tank or remove it. I’m done with giving you 2^nd, 3^rd, 4^th chances.
When a company is selling something essential that people must have to heat their homes, heat water, and/​or cook, it’s not ok for them to lock someone into a contract and then simply stop returning phone calls and take zero responsibility for frequent «misunderstandings».

I called for electrical service on a residential home. They denied me service because I was a contractor. Very suspicious that they would not help me out and do any work…

Was told I needed a whole new inside and outside hvac unit 5−7k. Had a second opinion thank god. It was a $ 1 fuse. SCAM RIP OFF ALERT

I needed to have an emergency call for an electrical issue that i had experienced. I called Sunday morning and left my information with an answering service. I received a call back within 10 minutes and was told a technician would be to me within an hour. The technician was very professional, identified the problem and had the repair done within an hour. I was very impressed.