Wells Fargo Bank

Absolutely the best customer service I’ve ever received while banking. At this location the employees truly care about your concerns and banking needs.
I came here to get a bank account in NY, although Wells Fargo is practically everywhere, I just wanted to get a new account here. They re-​opened my accounts, were very helpful, knowledgable and welcoming.
The bankers even suggested to come see them if there’s any problems, instead of calling the 1 – 800 number… that statement alone made me feel like not only was my banking business important, but it also made me feel safe to bank there. I’ve been a Wells Fargo member since 2007 off and on, this time around thanks to the team at this branch, I’m planning to stay a member and create a banking relationship that exceeds 20 years.
It’s so great finding humans that are sincere and actually care.
Jessica was my personal banker, and she was beyond inviting and spoke to me in a polite manner, instead of speaking as though I was just a name and a bank account number attached to it. Kudos to her!

Extremely unhelpful branch. A simple task that the columbus circle branch can complete, is unavailable at this location. Best to avoid and pick another.

No offense to Bill Carroll, the banker helping me set up the professional account I needed or the staff, who was very polite here but I did NOT appreciate this bank closing my business checking account after I tried depositing a check from what I thought was a legitimate client. Mr. Carroll told me I could maintain the account I was trying to open by putting in a small deposit.
When I tried doing that the next day at a different location, the bank’s telephone customer service tells me all accounts have been blocked & closed. No money traded hands from this bad check, I had no knowledge of this check being bad and I was told there was no way for me to appeal this decision. I was glad this bank caught it before anything bad happened to them or me but to punish ME for that is sickening. If I am fined or punished in any way for this, I will be infuriated.